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Norris Auto Group

(504 reviews)
Visit Norris Auto Group
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–5:00pm 7:00am–3:00pm
Sunday Closed Closed
New (866) 413-8617 (866) 413-8617
Used (888) 232-9570 (888) 232-9570
Service (877) 210-5289 (877) 210-5289

Reviews

(504 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Norris Auto Group from DealerRater.

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I had an amazing experience at Honda Norris they were

I had an amazing experience at Honda Norris they were very helpful.made it happen very nice and Eric was definitely the best salesman appreciate Honda Norris for their best service! Thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Very fast and easy to purchase my car and was

Very fast and easy to purchase my car and was very happy with the sales consultant Elijah (EJ) Schlesinger.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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After spending hours at another dealership and not

After spending hours at another dealership and not getting a satisfactory deal, I was referred to Norris Honda. Upon arriving, I was told to pick out my vehicle because I would be driving it home. I was nervous about purchasing my first vehicle. Everyone was great, friendly and helpful. I was so pleased with the service, I am referring others to Norris!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I took my time to go to the agreed appointment and only

I took my time to go to the agreed appointment and only to realize that the car Hyundai Elantra SEL Blue has damage to the rear of the bumper, at first the sales agent who assisted me told me that they had not noticed the damage and I accepted it, without However, when we reviewed the numbers and who the repair was from, sales agent told me that the price that the manager gave me already had a discount of 500.00 included for the damage, so it is disrespectful to me that they did not notify me in time and avoid to go there, it didn't seem fair to me because even the website doesn't show the damage to the car. The truth is, if you think that selling is your job, you should at least be honest.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Had a great experience at Norris.

Had a great experience at Norris. Wilson was outstanding, very knowledgeable of the vehicles and has wonderful personality. Wilson made my husband and I fee very comfortable so much so that my husband my husband would have purchase a vehicle and he wasn't even looking. Wilson helped in finding a not only a great vehicle, but a purchase price that comfortably fit into my budget. Wilson is an Amazing salesman and made the experience excellent. Top #1 Salesman for Recommendation on my list. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Had a great experience at Norris.

Had a great experience at Norris. Stan was excellent , very knowledgeable and a great personality. We have been using Norris for years and will continue to. Service dept got my car ready pretty quickly and was on my way.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Sales department is great.

Sales department is great. I just bought my thid new car from Norris Ford and I appreciate the time and effort my sales rep Elijah Schlesinger gave in order for me to get the vehicle I wanted. I have been a customer of Norris Ford starting in 2009 when I bought my first Ford from them. Many thanks!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Kyle O'Connor was Great to work with and made my purchase

Kyle O'Connor was Great to work with and made my purchase run smooth and I was very pleased with the whole process from start to finish. He deserves 5 star review. Thank you so much for your service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Stan is fantastic!

Stan is fantastic! He will go the extra mile to find the new car that you have been searching for today!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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This place is terrible.

This place is terrible. The salesperson we had insisted on texting (with abbreviations) as a means of communicating, for starters. This is coming from someone who is a hair our of their twenties, by the way. I get that it is a new age, but at least spell out your words. If they weren't sending the wrong paperwork or information, they were sending contracts with no signatures on them (which they of course charge a fee for doing the paperwork in the first place...). I was told to "...text later.." because he was "..with a customer." at one point. The entire experience was awful and we couldn't even trust that the vehicle was ours until we got the tags a few days ago. It felt extremely unprofessional and slimy. When we finally got the vehicle, it seemed there was ash between the window and weatherstripping and some dark liquid splashed up on the dashboard and handle to get in. If they didn't have the exact vehicle we were looking for in the timeframe we were working with, we would have driven ANYWHERE else to avoid giving our business to this place.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 4.0
  • Quality of repair 3.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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