Reviews
Jae is an excellent, good customer service, great
Jae is an excellent, good customer service, great salesman. Ask for Jae great sales person
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Bryan, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.
This my 4th vehicle from the BMW of Catonsvile.
This my 4th vehicle from the BMW of Catonsvile. My client advisor Jae always treat me as his family member. He is very polite and informative. And the finance manager Sam helped me with financing and warranties. Thank you so much for you guys assistance.
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- Overall experience 5.0
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!
This my 4th vehicle from the BMW of Catonsvile.
This my 4th vehicle from the BMW of Catonsvile. My client advisor Jae always treat me as his family member. He is very polite and informative. And the finance manager Sam helped me with financing and warranties. Thank you so much for you guys assistance.
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- Overall experience 5.0
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!
Great dealership.
Great dealership. Smoothest buying process of my adult car buying life. Go with Benn. Top notch guy!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tim, thank you for your positive review. We're glad to hear that you found our team here at BMW of Catonsville so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!
Recently purchased a CPO from BMW of Catonsville and I
Recently purchased a CPO from BMW of Catonsville and I received outstanding service from a great salesman, Jae Lim; and I recommend him if you’re looking to buy a new or CPO BMW.
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- Overall experience 5.0
Terry, thanks for your great review, and for giving our dealership such a high star rating! Thank you so much for choosing BMW of Catonsville as your first choice for service!
I purchased a X5 from Jae Lim.
I purchased a X5 from Jae Lim. I had a great experience from him. I will come back to buy another car later.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your positive review. We're glad to hear that you found our team here at BMW of Catonsville so helpful in the purchase of your new vehicle. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
I purchased a X5 from Jae Lim.
I purchased a X5 from Jae Lim. I had a great experience from him. I will come back to buy another car later.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We want all our customers to feel this way when leaving our dealership!
A tale of two story, why can't this dealership hire more
A tale of two story, why can't this dealership hire more good sales like Jae Lim? He is stellar during and after the sale, this is how you get more return customers and referrals to a luxury brand. On the contrary, Mark from Finance is a total xxx, impossible to get him to process a simple request, all he does is dodging your request and put you wait for months and months, delaying my decisioning process to get another car. Moral of the story - don't buy any warranty or packages he sweet talk you into buying, no need to pay him your hard earned money, he won't be there for you after you walk out of that dealership.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Jimmy, Thank you for the kind words about our sales advisor Jae Lim. We are thrilled to hear you had a great purchase experience. With that said, we are disappointed with the way your cancelation request was handled by our finance department. That is not the way we do business, and we appreciate you bringing it to our attention. We are glad to hear you we able to speak with our General Manager, Joanna McCarthy, and that she was able to help rectify and expedite the cancelation request. We’re very sorry for the delay that occurred and hope that you will give us another opportunity when the time is right. If you ever need anything moving forward, please feel free to reach out to Joanna directly. She can be reached at 410-818-3356 or jmccarthy@mileone.com. Thank you.
I have been servicing 3 M vehicles with Keon at BMW of
I have been servicing 3 M vehicles with Keon at BMW of Catonsville. Absolute best service advisor I've worked with at any dealership all my adult life, by far!!! He makes the client feel like family and the dealership like home! Thank you Keon and the world class team at BMW of Catonsville!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Sadegh, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.
My experience at BMW Catonsville was truly outstanding.
My experience at BMW Catonsville was truly outstanding. From the moment I arrived, Ron Ventura had already brought out two cars for me to test drive, showing not only great preparation but also his experience as a knowledgeable BMW salesman. He hit all the key points we had previously discussed and gave me the space I needed to evaluate which vehicle best suited me—no pressure at all, which I really appreciated. Ron also took the time to introduce me to the Finance Manager, Mark Sonn, so I could get to know all the key people involved in my buying process. About a week later, when I was ready to move forward, everything was perfectly prepared. Mark welcomed me back, and we kicked things off with a BMW welcome video before moving seamlessly into the financial details, expertly handled by Mark Sonn. The entire experience was smooth, professional, and even fun. Ron and Mark truly are the “Blues Brothers” of BMW Catonsville—Jake and Elwood of Sales and Finance in perfect harmony! Jasper J
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello , thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.