Reviews
No pressure, up front with costs no hidden extra's, trust
No pressure, up front with costs no hidden extra's, trust in salesmen and others we deal with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Kus, reviews like this give us motivation and help us ensure we provide high-quality care. Please don't hesitate to reach out if there's anything additional we can do for you. We look forward to your next visit! Take care! Kelly Keefe Brilliance Honda of Crystal Lake
Easy to work with, readily willing to help with any
Easy to work with, readily willing to help with any questions and concerns. Friendly and helpful salesman
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Tggk22, thank you for taking the time to leave a review for us at Brilliance Honda Of Crystal Lake. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care! Kelly Keefe Brilliance Honda of Crystal Lake
A truly great experience working with Tara and Thomas,
A truly great experience working with Tara and Thomas, great people to work with. Thanks.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Bunkerbabs, thank you for taking the time to leave a review for us at Brilliance Honda Of Crystal Lake. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you. Until then, thank you for letting us know how your experience was and we hope you have a great day! Kelly Keefe Brilliance Honda of Crystal Lake
Always a pleasant experience at Brilliance Honda.
Always a pleasant experience at Brilliance Honda. Very appreciative Tommy went above and beyond for us!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jmarin, we are so pleased you enjoyed your visit to Brilliance Honda Of Crystal Lake and had a great experience with Tommy! If you have any further questions, please don't hesitate to reach out! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Kelly Keefe Brilliance Honda of Crystal Lake
Damian was excellent!
Damian was excellent! Please update the areas marked in red before submitting. Your review needs to be at least 15 words long. Please rate at least one employee or enter a name in the text field.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Jrwells11, reviews like this give us motivation and help us ensure we provide high-quality care. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Until then, drive safe and take care! Kelly Keefe Brilliance Honda of Crystal Lake
Great professional fair value caring clean FG ff FG ff FG
Great professional fair value caring clean FG ff FG ff FG ff FG ff ff
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Cookieman60025, thank you for taking the time to leave a review for us at Brilliance Honda Of Crystal Lake. We're happy we could meet your expectations! If you ever need anything else at all, we are only one phone call away. Until then, drive safe! Kelly Keefe Brilliance Honda of Crystal Lake
Rob was very good at getting me into a new vehicle, even
Rob was very good at getting me into a new vehicle, even though I wanted something different
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Hi Leeann.r1, thank you for taking the time to leave a review for us at Brilliance Honda Of Crystal Lake. We're happy we could meet your expectations! Please don't hesitate to reach out to us if there's anything more we can do. Until then, drive safe and take care! Kelly Keefe Brilliance Honda of Crystal Lake
Good Internet Pricing and no dealer add-ons.
Good Internet Pricing and no dealer add-ons. No high-pressure tactics. A low stress process.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Robertmacd, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. We hope to see you soon! Kelly Keefe Brilliance Honda of Crystal Lake
Eva is the most rude and ill mannered person I’ve ever
Eva is the most rude and ill mannered person I’ve ever spoken to at a dealership. The tendency to be racist towards customer should not be tolerated. Eva had been rude to us the minute we arrived thinking we didn’t have enough money to buy a car. When we asked to speak to the manager about the pricing of the car, she simply refused and told us we’re “playing games” and “maybe you shouldn’t get the car at all”. We wasted 4 hours at the dealership due to her unprofessional and unethical attitude. I hope no person of color ever goes through this kind of treatment. Eva Gagliardi do better.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I’m completely satisfied with the dealership from my
I’m completely satisfied with the dealership from my purchase of Hyundai Elantra. Although it’s a used car, I love the features it offered. Also the monthly payment met my goal. I’m so happy about it. I’ve driven it almost daily & liking it more. Mr Keefe helped me so well that day. He’s patient & nice! I’m glad he’s the one assigned to me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Loidamontecll, we are so pleased you enjoyed your visit to Brilliance Honda Of Crystal Lake and with Thomas! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Kelly Keefe Brilliance Honda of Crystal Lake