Reviews
Staffs were very helpful and guide us through a good
Staffs were very helpful and guide us through a good deal. We’ve purchased before as the dealership is near us so it’s the most convenient for us.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy you found our staff to be so supportive during your experience here at Brilliance Honda Of Crystal Lake. We hope you have a great day! -Brilliance Honda of Crystal Lake
Salesman delivered on his promises.
Salesman delivered on his promises. Price was fair. No unnecessarily long waits as is common in many dealerships.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! -Brilliance Honda of Crystal Lake
Salesman Thomas very helpful and accommodating.
Salesman Thomas very helpful and accommodating. Low pressure. Answered all of our questions. Overall a good experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thanks for your praise and kind comments about our team. Please let us know if there is anything else we can do for you; we are more than happy to help! -Brilliance Honda of Crystal Lake
Evan Medsker was very helpful.
Evan Medsker was very helpful. He had several vehicles ready for me to look at.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we're happy you found our staff to be so supportive during your experience here at Brilliance Honda of Crystal Lake. We are always more than happy to assist you if anything else comes up. Take care! -Brilliance Honda of Crystal Lake
I had an excellent experience at Brilliance with Richard
I had an excellent experience at Brilliance with Richard W. Very knowledgeable and I feel Richard was able to get us exactly what we wanted. I feel we were given a fair price and never felt pressured by our salesman Rich, or when signing all papers at end of transaction. Best car buying experience I ever had.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we're so glad that we were able to go above and beyond your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help! - -Brilliance Honda of Crystal Lake
Eligible and professional staff.
Eligible and professional staff. Appreciate the low pressure sales approach and a nice experience to purchasing a vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you so much for your positive comments about Brilliance Honda Of Crystal Lake! Feel free to reach out to us if you need anything. Have a wonderful day.
Excellent sales service, delivery was a bit rushed.
Excellent sales service, delivery was a bit rushed. My third purchase from Brilliance Honda over the last 30 years.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hello Dana, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
4/3/25 terrible sales exp.
4/3/25 terrible sales exp. Quoted one price for 2025 lease, offered one at $1800 more. not sales oriented. no negotiations. some 30-day limit b.s.on offer.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Dealership is friendly Robert in sales is phenomenal.
Dealership is friendly Robert in sales is phenomenal. This is our 2nd vehicle with Brilliance Honda, we plan on purchasing our third in about a year with Robert.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Erik, thank you so much for the positive review! We hope to see you soon!
Salesman Matt Darwit was low pressure and the finance
Salesman Matt Darwit was low pressure and the finance department explained things when I had questions.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Katie K, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Brilliance Honda Of Crystal Lake. Thank you again for leaving us this response!