Jerry's Chevrolet

I just recently purchased a new Equinox from Charles Gammon and it was the BEST buying experience. Charles was very knowledgeable on the vehicle, answered all of the questions I had, and did not make me feel pressured to buy. Everyone was very friendly and eager to help... If you're in the market for a new Chevy I highly recommend Jerry's!

We have purchased 2 Cruzes from this dealership in the last few years. I highly recommend this dealership. All of my service has been done at Jerry's as well. Warranty is good, but what keeps bringing us back, besides the quality of the vehicle, is the excellent service we continue to receive from the salesman. We especially want to recognize Mr. Larry Bert. He sold us our first Cruze in 2011 and continues to this day to provide exceptional customer service each and every time we see or speak to him at the dealership. Recently we were in the market for another vehicle, and Mr. Bert immediately went to work for us to assist us with our search. He is professional, courteous, kind and always gives his customers the time they deserve to find the vehicle that meets their circumstances and wishes. Mr. Bert will go out of his way to work with you. The customer always feels like they are welcome and the dealership is behind them in their purchase not only while the deal is being made, but long after you have taken ownership of your vehicle. We will continue to purchase future vehicles from this establishment. Thank you Mr. Bert for going above and beyond our expectations.

Everyone was friendly and helpful. I purchased the car I wanted and the buying process was great.

Great exoerience buying a new car to replace my other new car which was totaled in an accident. Both cars were purchased from Jerry's through remy favorite salesman, Mike Campbell. Car is working great, love the rear view camera!!! Also the remote start to warm up my car in the mornings.

As I walked onto the Jerry's Chevrolet lot I was greeted by an excited salesman, Mr. Larry Webb. We talked about what I heard, what I was looking for or was interested in purchasing in a settle manner. After listening to me, he explain some things about the cars on the lot. Him, my future son in-law and I walked around the lot looking and discussing the difference about the cars that I selected. After I selected my car and its color, we proceeded to do business in his office. All my concerns/questions were answered in a positive manner. He knew what the car came with, what it didn't have, and asked and answered questions about the car that made me want the car even more. Whenever I come to the Jerry's Chevrolet dealer I find him-Mr. Webb to handle my concerns. If he can't find it the time of my visit, he will find my best time to come back and that works out great. Also if he is unable to work out the unwarranted situation, he will call on a college. Mr. Webb continues to serve me in handling all of my concerns in a timely manner. My he continued to be an access to his job and colleges.

Customer service is horrible. The sales people completely ignore you if they are with someone else. If you expect to be informed through the buying process think again.

I went in with my boyfriend to get his Evo serviced. While waiting, we were looking around. I ended up really liking a car and test driving it. I made the mistake of buying on a whim... I didn't price around and bought while I was there. Knowing cars like I do, it seemed like a great deal from the way it was explained to me. I was willing to pay a bit more since I was getting a 10-year bumper to bumper warranty and free tires for life..! Or so I thought... When I went to take my car in for servicing, it was great when I got my first 2 oil changes for free (1 dealership and 1 manufacturer), but when I had to start paying for the services, they wanted to charge me $90 for a synthetic oil change! Ridiculous when I can buy the oil, filter, and do it myself for $40, right?? Wrong... I was told as long as I brought my car in for tire rotations every 3k miles, my tires would be covered up to a certain price. What they FAILED to tell me is that I have to take my vehicle there for every service and pay their jacked up rates in order to get my free rotations and for them to honor my "tires for life" deal! I couldn't believe it... I felt so swindled because even as I was signing the papers, I was told that I just had to maintain the regular services on my vehicle per manufacturer specs. I was never told it had to be done there. If you do decide to buy a vehicle from there (I highly recommend you don't), make sure that you have them knock off an additional $1k off the price and tell them to keep their "free" tire rotations and tires for life... If you can, buy from Jones Junction! Great experience there. If only they sold Mitsubishi..!!! Wherever you buy, do a LOT of research and price back and forth between dealers. Let them bid each other under the table and NEVER let them have the upper hand. Be ready to walk away and it will save you so much money... Don't get me wrong... I LOVE my car, which is a 2012 Ralliart. Service there is absolutely wonderful!!! Just that the sales team explains the agreement differently from how it's actually enforced. I tried to talk to someone about it and was always given the same story. It was the Assistant Manager in Service who actually tried to help me and make things right! If I owned a dealership, I would make him a manager. If it wasn't for him, I would have said forget it and lost the tire deal and rotations just because I felt swindled. The Sales Manager there shouldn't even have a job with his sneaky behavior and poor customer service. I got a better feel at the Mitsubishi sales dept. in Owings Mills.

Worst place to take your vehicle for repair. They will say your car will get fixed in 15 days and after 15 days, they haven't even started the repairs. I regret that i trusted them. They let me down!

Terrible body shop....Poor workmanship! Do your self a favor find another place....

This is by far the worst car buying experience I have ever had in my life --- and I have bought several cars in different states across the country. I bought a brand new suburban from them --- and never felt so abused after spending so much money! Let me explain -- Buying: Our sales person lost interest in us immediately after we had negotiated the price and he had passed us on the business/finance manager. We didn't even see him afterwards -- he was too busy selling cars to others!! We waited almost 1 hour for the finance lady to free up !! She was nice enough and everything went OK -- other than we have just spent a lot of time that we could have avoided. Wanting to protect our investment, we chose to buy the paint and leather sealant package -- we have bought these with our past purchase -- Jerry?s sells them a bit more expensive than others -- but we thought it would be convenient to get it all done right at the dealership. They scheduled us for next Saturday for the job and told us it would take 2 - 2 1/2 hours. We drove away generally happy about our new purchase -- tired -- because it took us almost 5 hours for the whole thing -- but hey we just bought a new car --- I guess comes with the territory !! Paint / Leather Sealant: So my wife calls the dealership thursday before our appointment ( which is on Saturday) to confirm the time etc-- she talks to like 3 people --- BUT NO ONE in the whole dealership could confirm -- evidently the only person who knows the schedule is the finance manager -- and she is off that day !! NO ONE else knows anything about the appointment --- So we call on Friday and thankfully she is working AND able to confirm our appointment !! Somewhat crazy that one person controls is responsible for all the aftermarket scheduling!! Perhaps a room for future process improvement !! ANYWAYS --- we show up at the dealership for our appointment --- are immediately told that it will be 5-6 hours not the 2 1/2 hours they promised us when they were trying to sell us !!! They also dont have a courtesy car for us -- we wouldn't need it if it was just 2 hours -- but would like to have one now !! but they don't have it !! So after almost 6 hours -- we get our car back -- we would stuck at the dealership for the duration --- thankfully we bought our other car along --- so we wont be able to do all the errands we wanted -- but alt east we are not stuck at the dealership. Permanent Plates: One week before our temp plates are to expire -- my wife calls to enquire -- they tell us they already have it for a few days !! Good to know but no one called us to let us know that !! But the lady on the other end of the phone is ?kind? enough to tell us that she will mail it to us right away -- we should have it in enough time !!! So we wait !! On the last day of the tags expiration -- we call them -- after being passed around to 3 different people on the phone and being asked to repeat our name to EACH one of them --- they tell us the plates are still at the dealership !!! We are frustrated --- this seems to be the norm with these guys !! We ask to FINALLY speak to the manager -- who goes on to defend his incompetent employees -- doesn't really seems to be too concerned about the whole episode !!! I am hoping I dont get pulled over with expired tags the next day --- cant really drive into dealership as I have other engagements ---the manager annoyed at me asks me what I suggest he should do ! I tell him I expect him to overnight /fedex the plates to me ASAP -- he after hesitating a bit agrees. ...... In summary --- this dealership has NO processes by which they operate --- if you are expecting a professional business -- this is not the place -- if you are hoping for uncertain outcomes and unprofessional work ethics --- this is your dealership !! Regret the day I purchased from them !!