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Koons Ford of Baltimore

(1,872 reviews)
Visit Koons Ford of Baltimore
Sales hours: 8:00am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 8:00am–9:00pm 7:00am–7:00pm
Tuesday 8:00am–9:00pm 7:00am–7:00pm
Wednesday 8:00am–9:00pm 7:00am–7:00pm
Thursday 8:00am–9:00pm 7:00am–7:00pm
Friday 8:00am–9:00pm 7:00am–7:00pm
Saturday 8:00am–9:00pm 7:00am–4:00pm
Sunday Closed Closed
2013 state dealer award
View 3 awards
2013 state dealer award
2017 consumer dealer award 2015 consumer dealer award
New (410) 846-0006 (410) 846-0006
Used (410) 709-3664 (410) 709-3664
Service (410) 709-3667 (410) 709-3667

Reviews

(1,872 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Koons Ford of Baltimore from DealerRater.

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Go see Ray Baldwin!

There are always a lot of choices when you are considering where to purchase your vehicle. I came into the search not really sure of whether I wanted to purchase a new vehicle or not. My experience with Ray helped my make my decision (I purchased). Ray is a very personable person but professional as well. This was a no hassle process and everything on the final contract was as verbally discussed. I have dealt with dealers that will say anything to get you into the door and then throw a curve at the end. This was not that type of dealer, that?s why they got the sale..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Drove 200 + miles!!!!

Drove 200+ miles to purchase a 2012 Boss 302. Had great and persistant contact with salesman (matt stoudt.) Was kindly greeted upon entering the dealership. Facility was clean and professional. Staff facilitated the sale of the vehicle and gave exactly what I expected for the vehicle I was trading in (honda s2000 cr.) Financing was skill fully handled by Miss Carol who was even able to get additional funding back to me from an existing warranty on the vehicle traded in. overall great experience, would definitely recommend this dealership and do business with them again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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We would highly recommend to anyone!!!

We had done our research on Ford Raptors, and found one of interest on Koons Ford of Baltimore's website. We called the dealership on Friday morning, and spoke with Mark Rodgers. We advised him that we were headed from VA in hopes of purchasing the vehicle, but very much wanted to be through with the process, and back home before the afternoon rush hour. There we met Mark, and our salesman, Ahmed Baroud. We took a test drive, purchased the vehicle at the website price without hassle, received an immediate vehicle loan, and took in Ahmed's complete tutorial of all the gadgetry in time to be home before dinner. We have purchased our last several vehicles through buying services to prevent the lengthy and stressful experience that is typical of buying a vehicle. Koons Ford of Baltimore was nothing short of the perfect experience. We would highly recommend this dealership to anyone. They are a knowledgeable, honest, friendly, and efficient organization, and certainly a stand-out in the automobile sales industry

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Friendly and helpful!

Ahmed Baroud was thorough, Knowledgeable about Fords and very professional. The sales mgr, Tom was extremely friendly and helpful. Steve Ageloff was friendly and helpful as well. The overall experience was excellent. I'm planning to come back to try the service dept. I'm hoping they will be just as good as the sales team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Salesperson was a pleasure to work with!

Sales person was a pleasure to work with. Hasan was very knowledgeable and took a lot of time to make sure I was happy with my vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great experience!

Great experience. Very honest and friendly staff. Would highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Highly recommend

The dealer was great to deal with. I recieved a great price and the finance process was efficient. The whole car buying experience was positive.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Very friendly!

The staff at this facility are very friendly, which is very much appreciated. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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The best car buying experience!

My salesperson, Derek, was a pleasure to work with. He found the car I wanted and the entire process was efficient and professional. This is by far the best car buying experience I have had. This is also my 4th Ford. I will definitely recommend Koons to others

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Definitely recommend!

Hason Williams was very helpful with the whole experience in finding the vehicle I wanted, including the color. I also received excellent care and follow-up. Steve was very helpful in getting me financed and explaining all of the warrantees that were available. I would definitely recommend Koon's Ford to my friends. Thank you so much!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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