Reviews
Dany Aldahhan is the amazing.
Dany Aldahhan is the amazing. I've been buying cars for almost thirty years and Dany is the best salesperson I have ever met. He sets the standard in customer service. If you are going to buy a Ford, even if you are out of state, ask for Dany.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We can't thank you enough for sharing your positive experience at Koons Baltimore Ford with Dany. He is truly an asset to our team and always goes above and beyond for his customers. We appreciate your business and look forward to assisting you with all future automotive needs.
I can in on a Saturday one if they’re busiest days while
I can in on a Saturday one if they’re busiest days while slammed and the repair shop manager still was able to fit me in and get my oil changed and fluids topped off. Thoroughly impressed with the professionalism and speediness of the repair shop
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you taking the time to provide feedback about your recent experience with our repair shop at Koons Baltimore Ford. We are thrilled to hear that we were able to accommodate your needs during a busy day and get you back on the road quickly. Our team is committed to providing professional and efficient service, and we look forward to serving you in the future!
This is the second vehicle I bought from them.
This is the second vehicle I bought from them. They are very helpful with finding what I options I wanted in the vehicle. The men and women that work there are great and I will be going back for my next vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're so grateful to have you back for a second vehicle, Dustin! Thanks for continuing to trust Koons Baltimore Ford with your business--our team truly appreciates your kudos. We look forward to seeing you in the future for that third vehicle purchase!
Collision is very short in truth department.
Collision is very short in truth department. Held my car longer than necessary. Never kept a release day as promised. Recycled same excuses why I could not have my car which became obvious lies. The day I threatened to involve Maryland State police or Baltimore County police, 15 minutes later I received a phone call to pick up my car. My new bumper does look good. Chances of me using Koon's Ford again are nil.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
It's never our intention to mislead or misinform our customers, so it's concerning to receive this feedback. It seems there were some mix-ups here, and I sincerely apologize for the inconvenience. I understand you're upset and that we've lost your confidence, but I appreciate you sharing your experience and I'll be sure to address it with the rest of my team. If there's anything else we can do for you, please let me know. Thank you, Larry Coleman - Customer Relations Manager - 410-298-3800 ext 15208
After getting in my truck it wouldn’t do anything except
After getting in my truck it wouldn’t do anything except spit out error after error. I called Koons Ford and they were helpful, knowledgable, fast and courteous. They had it towed, fast. Keep me informed and did exactly what they said they would do. This is the only place I would allow to repair my truck. Thank you Jay and your team!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It was our pleasure to repair your truck, Dave! We're elated to hear that Jay and the team at Koons Baltimore Ford provided you with helpful, fast, and courteous service. Thanks for putting your trust in us--drive safely!
Your welcome
It was a good experience and a smooth sales process.
It was a good experience and a smooth sales process. Niq took care of everything I needed and made it a easy and pleasant experience. Will definitely buy another car from them.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're elated that Niq made your entire experience a success! We look forward to working with you again at Koons Baltimore Ford — until next time!
Everyone I came in contact with was very nice my salesman
Everyone I came in contact with was very nice my salesman was good I would recommend this dealership to anyone
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're thrilled to hear that our team made your experience at Koons Baltimore Ford a pleasant one! Thank you for choosing us and for recommending our dealership to others. We appreciate your support and hope to see you again in the future.
Smooth Purchase Process
I purchased a 2021 Mustang GT based on information I came across online. I live out of state and didn't know what to expect in this situation. I received excellent service from everyone we worked with. Frank made a video of the car prior to making the purchase. He answered all of my questions quickly and then made another video as the vehicle was preparing to be loaded on transport.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Frank and the team are grateful for your support, Kim! Thank you for choosing Koons Baltimore Ford. Enjoy the 2021 Mustang GT!
Prompt service, nice employees, clean waitingvroom.
Prompt service, nice employees, clean waitingvroom.no delay in assigning someone to assist with my service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Seeing your rating of Koons Baltimore Ford made our day. Thank you, David! We look forward to assisting you again next time.
I am always pleased when I bring my car to Koons Ford.
I am always pleased when I bring my car to Koons Ford. The staff is excellent especially Jay who is fantastic. That’s why I keep coming back. Thank you Ms. Brown
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Reviews like this one make our day! Thank you for choosing Koons Baltimore Ford and trusting us with the care and service of your vehicle. We are happy to hear how helpful Jay was throughout the experience. Have a great day and we look forward to seeing you next time!