Reviews
Great experience
Pete was responsive and efficient. He reserved a high demand car for me and trained me thoroughly in how to use all of its technology and other systems. Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Eliza, it's great to know that Pete was able to assist you effectively at Koons Annapolis Toyota! We're glad he could help with your new car and its features!
They were prompt and efficient in all aspects of the
They were prompt and efficient in all aspects of the transaction, scheduling, and carrying out the required service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Seamus, we're glad to know you found our service at Koons Annapolis Toyota prompt and efficient. Thanks for the positive feedback!
The dealership personnel were cognizant of my need to go
The dealership personnel were cognizant of my need to go to a meeting later in the morning and completed the work ahead of the promised delivery time
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to know our team at Koons Annapolis Toyota was able to accommodate your schedule and get you back on the road quickly. Thanks for sharing this positive feedback!
Great customer service, able to get a same day morning
Great customer service, able to get a same day morning appointment. Friendly and knowledgeable staff. I had realized that I had left something that I needed on my back seat after they had taken my SUV to the back. James my service manager was helping another customer and Mr Mudd stepped up and volunteered to retrieve my belongings. Great team work
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ann Marie, we're delighted to know you had a great experience at Koons Annapolis Toyota. It's wonderful that James and Mr Mudd were able to assist in retrieving your belongings - teamwork makes the dream work! Thanks for sharing this with us.
Great Toyota purchase experience!
Awesome experience. Amanda Mitchell could not have done anything more- she was helpful, quick to respond and thorough. We didn't want any surprises since we were traveling from 6 hours away and there were none. Thank you Amanda and Koons Annapolis Toyota!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Doug, it's great to know that Amanda and our team at Koons Annapolis Toyota made your experience a memorable one. We appreciate the kind words and hope you're enjoying your new ride! Safe travels!
Scott Myers was very attentive.
Scott Myers was very attentive. He answered all the questions I had about the estimate and broke it down for me. I had a question the next day. I called Scott and he called back within a short time. He arranged for the shuttle home & back to pick up my car. Great service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Judy, it's great to know that Scott provided you with such attentive service at Koons Annapolis Toyota. We're here for any future questions or needs you might have!
Superior Dealership
Koons Toyota in Annapolis always provides superior customer service! Easy to schedule appointments, get text reminders, comfortable and work-friendly waiting area, and continual communication on the status of service actions. Most recently, Scott took great care of my Rav 4's service - answered all my questions, presented my options and kept me informed all along the process. Highly recommend this dealership!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Patricia, we're so glad to know that Scott and the team at Koons Annapolis Toyota provided you with such a positive experience from start to finish! We appreciate your recommendation. Safe travels in your newly serviced Rav 4! We are here for you and any of your future needs!
Awesome Customer Service
Routine maintenance was great! Took less time than expected and had me back on the road in no time. Customer Service 10/10 and I would highly recommend.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Peter, we're glad to know your routine maintenance at Koons Annapolis Toyota was efficient and satisfactory! Thanks for the recommendation - it means a lot to us. Safe travels!
Thank you, David The car runs great and feels good.
Thank you, David The car runs great and feels good. Everything done in good time and the same day. I appreciate being able to get in without an appointment, and with NO NOTICE. I definitely rate you FIVE STARS. Thanks again, Scott Gordon
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Scott, we're glad to know that David and our team assisted you so efficiently. We appreciate your five-star rating and hope to see you again for another great service at Koons Annapolis Toyota!
Scott Mudd
Scott Mudd was very helpful with servicing my car! He was helpful with the process and letting me know what was needed. Was such a great help!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jeremy, we're glad to know Scott was able to assist you with your car service at Koons Annapolis Toyota. Thanks for the positive feedback!