Reviews
Highly recommended!
We bought a new Highlander Hybrid from Henry Reynolds at Koon’s in Annapolis. Henry was professional and courteous through the entire process. He found the car we wanted, promptly handled all the details of the transaction, and was a pleasure to deal with!
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Henry is exactly as you described, Dave. He has a passion for assisting clients and is packed with knowledge. Enjoy your new ride and thank you for your business from your friends at Koons Annapolis Toyota!
I have been taking my rav4 prime to Koons Toyota of
I have been taking my rav4 prime to Koons Toyota of annapolis since I bought it in 2021 and am very satisfied with the people and service. Eric
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Eric, thank you for your ongoing trust in the Koons Annapolis Toyota team! We loved this five-star review and are looking forward to another great year with you.
Teresa Harris is AWESOME.
Teresa Harris is AWESOME. She keeps me updated on car status, explains everything done and is always pleasant, courteous and helpful. She’s one of the reasons we keep using Koons Toyota service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Lisa, it makes our day to see glowing praise for our wonderful Koons Annapolis Toyota team! Teresa will definitely be grateful to see the positive impression she's left on you. Thank you for the stellar review!
I am always coming here for my car check. I like
It's a nice place to get a car check. Shane Michael was very pleasant helpful and very attentive to my car issues. He worked with a smile and remembered me from the previous time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are thrilled that you have had such a positive experience with Shane and our team! Thank you for trusting Koons Annapolis Toyota with your business, we hope to work with you again down the road.
Thank you Teresa!
Our service Rep, Teresa Harris provides exceptional customer service. She is warm and friendly, honest, explains what is being done to your car in a way that is easy to understand, and is very professional. Teresa is the reason we continue to get our car serviced through this dealership, she is excellent!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the review! It is nice to hear that Teresa was customer-service focused. We appreciate your business and trust in us to assist. See you next time! --Koons Annapolis Toyota team
Great experience!
Great experience! Daysiah was helpful and made sure I was notified as soon as the service was complete.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Michelle, we're thrilled Daysiah delivered attentive communication that shaped a fantastic experience at Koons Annapolis Toyota! Safe travels, and we look forward to working with you again next time!
Toyota Service
Always dependable, on time, and reasonable.They stay in touch when my car is in their shop. My service rep keeps me informed by text and let's me know what I owe for the visit.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Feedback from you is one way we know we are achieving our goals. Thanks for the shoutout, Jim. Let us know if we can assist you again! - Koons Annapolis Toyota
Excellent service and communication.
Excellent service and communication. They were on top of any issues and recommendations for keeping my car running smoothly
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful review! We are so happy to hear that you can count on our Koons Annapolis Toyota team to keep you safe out on the roads. Have a great weekend!
Scott is the best service advisor fasho.
Scott is the best service advisor fasho. He needs a day off because he’s just been grinding too hard. Send that boy to the capitals game
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review! We're glad that Scott worked hard to assist you--he's truly an impressive worker here at Koons Annapolis Toyota. See you around!
Jose Hernandez! The Best
Jose Hernandez, was absolutely Amazing! He truly listen to our car needs! He was very helpful and answered all of our questions and concerns! Help us choose the best car for our family and we are so happy! We will definitely recommend him! Thank you so much Jose😀
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Patricia, thank you for the review! We are so glad to hear that Jose delivered such a successful purchase experience. Enjoy your new vehicle, and we hope to see you back again at Koons Annapolis Toyota!