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Jeff Wyler Eastgate Auto Mall

(4,307 reviews)
Visit Jeff Wyler Eastgate Auto Mall
Sales hours: 9:00am to 7:30pm
Service hours: 7:00am to 12:00am
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Sales Service
Monday 9:00am–9:00pm 7:30am–6:00pm
Tuesday 9:00am–9:00pm 7:30am–6:00pm
Wednesday 9:00am–9:00pm 7:30am–6:00pm
Thursday 9:00am–9:00pm 7:30am–6:00pm
Friday 9:00am–7:30pm 7:30am–6:00pm
Saturday 9:00am–7:30pm 7:00am–12:00am
Sunday 11:00am–6:00pm Closed
2018 state dealer award
View 10 awards
2018 state dealer award 2015 state dealer award 2015 state dealer award 2015 state dealer award 2013 state dealer award 2013 state dealer award
2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (833) 241-7315 (833) 241-7315
Used (513) 812-4369 (513) 812-4369
Service (877) 648-4886 (877) 648-4886

Reviews

(4,307 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jeff Wyler Eastgate Auto Mall from DealerRater.

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Faiz was a great guy and the best for my first purchase....

Faiz was a great guy and the best for my first purchase. He was easy going so I felt comfortable and truly trusted him. He went out of his way for my situation to get me the best deal possible. The staff is friendly and understanding and very patient. I didn't feel pushed into anything, and I feel awesome about my purchase. I wouldn't recommend anyone else or to go anywhere else, this is the best place to purchase a new car and feel the way you're supposed to after buying a new car!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful compliments about Faiz and your experience with our dealership. Please enjoy your new car.

The service department is very structured I feel like the...

The service department is very structured I feel like the organization helped best serve my short length of time at the dealer. I will schedule my appointments further ahead from now on

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.
Dealer response

Thank you for the compliments about our service department. Please let us know if we can be of any help in the future.

Steve Swaynie worked really hard to get us the deal we...

Steve Swaynie worked really hard to get us the deal we got. He was very helpful with picking out the car we got..He was very thoughtful and considerate of our time and money situation. Like I said he worked very hard for us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the compliements about Steve and for giving us the chance to help you.

HAPPY WITH OUR PURCHASE

My husband and I wanted a new Ram pickup, we just didn't know much about options and powerplants on these 2013 Motor Trend Truck of the Year pups. At the Dodge showroom Chad was kind enough to teach us about these Ram pups. He showed us alot of Ram pups, and we drove them too. The pups are comfortable and they a have a great stereo system too. When it was time to talk deals, the people from the Dodge dealership were true to what they believe. We were treated with respect, The deal that we made on our 2013 Ram pup was the best one for us, we couild not pass it up. From now on we will only own a Dodge.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the kind words about Chad and your experience with our dealership. Please let us know if we can be of any help in the future.

The sales staff worked very hard to meet me at a price i...

The sales staff worked very hard to meet me at a price i was satisfied with. Very customer friendly staff. Willing to go the extra step to meet customer needs within reason.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the compliments about our dealership. Please enjoy your new vehicle.

Great Deals

The sales staff worked very hard to meet me at a price i was satisfied with. Very customer friendly staff. Willing to go the extra step to meet customer needs within reason.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the kind words about your experience with us. Please enjoy your new vehicle.

UPDATE: 7-6-2013: Now they continue to harass me with...

UPDATE: 7-6-2013: Now they continue to harass me with SPAM long after failing to honor their word. I took one of the $25 gift card offers to them when I visited about a month ago and have never received that card. Additionally, they now send me another offer to bring in a coupon to get the same $25 gift card. You probably only get that if you buy a car there at inflated prices. The cars are priced right, it's the add-ons that bring the price up a few thousand. 6-7-2013: I was contacted by Brent via e-mail after sending in a trade-in request and interest in the Mazda CX-5. After about 6 e-mails, we worked out a Internet deal for a specific vehicle, Stock # A80802, and how much it would cost, "out the door". For him to consider my trade, I had sent quite a few recent pictures of my 08 Mini Cooper S that included every angle, including the engine compartment & wheels. HIS COMMENTS : "Here's where we are: There is a history of transmission issues with the Mini. Obviously we will need to test out the car in order to commit to a firm number. That said, as long as it drives as good as it looks, so to speak we feel like we can get you very close if not all the way to $14000 for your car. But I have to let you know that even if we do that we'll still be about $1000 to $1500 away from your $10000 out the door target including taxes and fees. If you think that's close enough I'd love to help you put this together today. We communicated again, I told him my schedule had been cleared and I intended to be at the dealership at 12:00 When I arrived Sunday at 11:30 I checked out the vehicle, waited until noon to learn that Brent wasn't there, Larry was now the "Salesman" After letting him get caught up and get some info, he drove the car over to the Used Car Mgr or appraiser, (not sure of the title). He drove my MINI indicating good looking, good performing and making no inference of any problems. It's a great car and has better than average service records, maintenance. Now to the paperwork Sunday. As Larry prepared his proposal, you know, began to work up the deal, I send in my OK to buy at the difference of 11,000.00, and infer a willingness to go to the extreme end of 11,500.00 to Larry. (this is already 1500.00 higher than my initial request of 10K out the door, that Brent said he could get me near.) Larry soon returns and informs me that it will take 13,500.00, they only want to give you 12,000.00 for your car. (no reason, just decided apparently to drop the price since I had driven 2+ hours to get there and was a captive audience), claiming they were losing 1500.00. (I'm thinking, you didn't know this yesterday-right, 1st deal ever right?? Amazing) I offered 11750 as a consolation prize to them since I had invested so much time to date, and was told the 13,500.00 was firm. This was unethical and unfair, similar to a bait & switch, but without switching the product, just raising the price 2,000.00. As far as I'm concerned, this has tainted Jeff Wyler's name in my mind, and I've heard that name since the 90's thinking it must be a good place to do business. Obviously, after driving 2.5 hrs to get there and 3.5 hrs back home due to bad traffic, I no longer hold him in high regard. I'll address this with Mazda USA also, they're next. Just say NO, to Jeff Wyler and Jeff Wyler Mazda After not showing up for the appointment and costing me quite a bit of time and a little money, he sends me this note! E-MAIL I RECEIVED AFTER MAKING THE LONG TRIP HOME: Just wanted to say thanks for coming in today and letting me help you in your vehicle buying decisions. If I can do anything else for you let me know. 6-17-2013 UPDATE: I rec'd e-mail from Brent M today saying they've lowered the price on the vehicle I came to see, if I was interested? (by around 2,000.00, the amount they refused to take previously, after I made the 2+ hour trip to the dealership) I informed him that I didn't want to do business with him, and that if Mgmt. wanted to honor the original deal, I was interested & they could arrange the swap. 6-18-2013 I sent a chat response to Tim D. telling him I would go 12,000.00 plus my 08 Mini, which was even more than my original offer-no response. 6-19-2013 It appears they HAVE sold the vehicle. 7-6-2013 Receive yet another offer to bring in a coupon for a free $25 Card. (they didn't honor the last one, I'm never going back to a Jeff Wyler dealership, ever!) DO YOU REALLY WANT TO DO BUSINESS WITH PEOPLE THAT TREAT CUSTOMERS LIKE THIS?

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
3 people out of 3 found this review helpful.
Dealer response

We are very sorry to hear that you were not 100% satisfied with your experience with our dealership. We have used your review as an opportunity to improve in the future, and to train our people on how important satisfying every customer is to us. Our goal is to provide the best experience for every customer, and we apologize.

This is the second time I am buying a vehicle from this...

This is the second time I am buying a vehicle from this dealership. I came back because I was extremely satisfied with how everything was handled with my purchase a few years back. Samir is very good at developing great relationships with his customers, always following up on everything and making every visit to the dealership a pleasant one. He really knows his product and he makes the process enjoyable from start to finish. Thank you Samir!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words about Samir and for giving us the chance to help you. Please enjoy your new vehicle and just let us know if we can be of any help in the future.

I recently purchased a Mazda 5 with the help of salesman,...

I recently purchased a Mazda 5 with the help of salesman, Fred Bonenfant. He was very knowledgeable in all the vehicles I considered and worked with me through all the steps for my purchase. He explained every step and options. I have no doubt ---- I had the best salesman and couldn't be more pleased. Every employee I met, at the dealership, were very nice and treated me well. Thank you, Fred, for everything.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words about Fred and for giving us the chance to help you. Please enjoy your new vehicle and just let us know if we can be of any help in the future.

Chevrolet Equinox LTZ

I am very pleased with the Chevrolet Equinox LTZ that I purchased. I feel that I received a good deal. Jacob Shepherd was the sales person that sold me the vehicle. He was very professional and courteous. He was able to explain everything about the vehicle and has a good understanding of all the options. He was able to explain the workings of all the technical stuff(i.e. MYLINK and GPS) so that I understood it,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the compliments about Jacob and we are very glad you are enjoying your new Equinox. Please let us know if we can be of any help in the future.