Ed Morse Sawgrass Auto Mall

Love my ATS! Love Todd the service professional and love this dealership ! There are none better!

Details are below, but in summary, service department representatives at Ed Morse Sawgrass were dishonest, attempted to charge $850 for a parts replacement which clearly was unnecessary, and which it is possible, if not highly probable, they never intended to replace. I cannot say it strongly enough...do NOT trust this place. I refused to have the work done and had it towed to another dealership where I received superb and (most importantly) honest service, and where my problem was fixed for a fraction of the $850 cost, without an expensive part replacement. Details of my experience and links to similar experiences by others are below. I lost all keys to my Buick Roadmaster and had AAA tow it to Ed Morse Sawgrass to have a new set made from the Vin #. Gabriel, the Ed Morse Service Advisor, who ?seemed? very polite and helpful, told me I might not be able to make a key from the VIN and suggested that, since the car was an older model, the locks might have been changed at some point, which would mean a VIN key would not work. I explained I was confident the key lock cylinder was the original factory equipment. I then asked that he make a VIN key as a first step because that should work. Ed Morse Sawgrass then SUPPOSEDLY ?made a key from the VIN #,? after which Gabriel called to tell me they had made the key; as predicted, it didn?t work; and the ?ONLY solution ? was an $850 replacement of the lock cylinder (which would include the cost of 1 set of keys and reprogramming them). In response to my detailed questioning, he told me it was NOT possible the key they made was bad because the whole process of making the key is computerized and errors are not possible. Further, he said anyone who made a VIN key from the VIN number would end up with the exact same key because everyone had the same VIN database. He reiterated that my ONLY alternative would cost $850 for one set of keys. I then went into the dealership and tried the key myself. Gabriel was not there, but his partner was. Imagine my surprise when I picked up the key to try it and found it had no teeth in it and looked suspiciously like a blank. When I tried the key, it did not work. When I voiced to Gabriel?s partner that the key had no teeth, his response was sarcastic, rude, and unhelpful. He said Gabriel had already told me the key was bad (a direct contradiction of Gabriel?s statement that errors in making the key were not possible because the process was computerized), and they were waiting on a new one. Since I had questioned Gabriel in detail to be sure I understood exactly what he was saying, and he had INSISTED an $850 lock cylinder replacement was my ONLY alternative, Gabriel was clearly dishonest. Furthermore, since I knew keys were made on premises and they had had my car over a week (plenty of time to make a ?good? key), they were clearly not ?waiting? for a good key. As far as I could tell, a VIN key had never been made. Certainly, if they were still ?waiting for a replacement key,? they could not yet assess that my ONLY alternative was an $850 repair. No longer trusting Ed Morse Sawgrass, I then had the car towed to another Cadillac dealer in Pembroke Pines. Their service advisor (Leo) was extremely helpful. There I received SUPERB service, along with three sets of VIN keys (with teeth) THAT WORKED for a fraction of the $850 that Sawgrass intended to charge me for only 1 set of keys and work that did not need to be done. Because this made it irrefutable that Sawgrass representatives had been dishonest, I am here writing the first review of any kind I have ever written. Most of the reviews for Ed Morse are about their sales department. I recommend you see other Ed Morse Service Department reviews by ?A Google User? (at the very bottom of the site) whose ?replaced parts? were never replaced and also ?A Ramos? at https://plus.google.com/103313486161615923893/about?hl=en&socfid=web%3Alu%3Aresult%3Awriteareview&socpid=1&review=1#10331348

I have bought and sold many cars over the last 30 years and if I could give more than 5 stars for my most recent transaction, I would. It was the most painless, effortless and pleasant car buying experience I have ever encountered. From the cantor and friendliness of the salesman, Michael to the integrity of the sales manager, Bob to the patience and fairness of the finance person, Brady who seemed to genuinely have our best interest at heart and worked hard for us to get the lowest rate possible; I cannot commend all of these gentlemen enough. Although it will be many years before I need another vehicle, I will proudly and without hesitation recommend Ed Morse to friends, family and acquaintances.

I first came for service when my brakes were making a squeaking sound. Since then, I feel like I have a brand new Cadillac. Larry Eco-Hauser and Brooks made me feel certain they'd fix my car. I said to my cousin, they roll out the red carpet for you when you walk through the door. Thank you for impeccable customer service!!

Best car buying experience ever, no nonsense, David was knowledgeable of the Volt, wasted no time when we arrived (we purchased online), no upselling, and best part has stayed in contact after the sale to lend support. Definitely recommend without hesitation.

Buying a car can be a daunting proposition, especially if you are a woman. I dreaded the experience of walking into a car dealership, so I took a deep breath and was ready for a high adrenaline experience. To my surprise this was a wonderful stress free process. Tom Procek was very professional, helpful and friendly. He didn't play any of the tricks and scams that sales people play at most car dealerships. I live in Atlanta, so there was an extra amount of paperwork  to deal with in order to register the car out of state. Everybody at Ed Morse went out of their way to make me feel comfortable during the entire process. Bob Hider, the pre-owned manager, was very kind and even allowed me to leave my old car parked on their premises for a few days. I highly reccommend this dealer to  whoever wants to have a great experience buying a car, which should be the norm not the exception in today's world.

David is a great salesman that goes the extra mile to make the sale. He was able to follow up with me and find the car I wanted. When it became necessary to complete the deal at my office, he was even willing to come out to me. This is the second car I purchased from him and I'm sure I will buy another one in the future from him.

Very knowledgeable and friendly salesperson. No pressure sales and she worked well with us to get us a great deal. Excellent follow-up after the sale. Their finance department works quickly and efficiently. It really feels like a classy, high-end operation. We strongly recommend them.

My wife and I first went to look at a few used Cadillac CTS's they had in stock. We found a certified 2011 CTS we liked a lot with low mileage. We negotiated a bit, got an excellent finance rate and drove away in our new car about 2 hours after entering the store. Our salesperson, Dorina was new to the dealership but very personable. The sales manager Bob and Finance officer, Tony were all very courteous, respectful and professional. I strongly dislike the sales run around and gamesmanship most dealers play and was very pleased with the experience. What impressed me the most though, was a few days after we drove away, they called me to come in to pick up a 2nd key we requested and they provided [at no extra cost] and at the same time, they on their own initiative, changed all 4 of my tires with new ones. Usually once you drive off the lot, and the sale is made, no more freebies. This impressed the heck out of me. So much so, that I have since bought both my daughters cars from them with again great service from Dorina, Bob, and Tony. We got a nice 2010 Toyota Matrix and a very sporty 2011 certified Stingray Camaro. Both good experiences and no hassle sales at very good prices. A reputable dealer I highly recommend. This dealer will definitely be my first chose for my next car [I want a gently used Cadillac XTS in 2014].

I recently had to service my vehicle (Aug 2013) at Ed Morse Cadillac over in sawgrass, and my experience is as follows: I pulled up to the service drive and waited for 10 min for someone to greet me. Since that didn't happen, I walked around and noticed the service writer sitting in their office in a heated conversation on his cell phone, again he didnt even look up to give me the 1 min hand gesture, so I respectfully knocked on the door and asked if someone could help me with the service on my car...I really expected more from Cadillac since they push their concierge service so heavily when they sell a car. I really don't think its appropriate to be standing around 15 minutes just to get an employee to greet you in service and thats where it began. I was told the car would take 1-1.5 hours to do a routine service, and I did not have a problem with that, I sat in the waiting area and noticed only 2 other people there waiting with me. So after 1 1/2 hours I get up to check in and see if my car is coming along, and by the look of the person I was dealing with, the car had not even gone inside b/c apparently nobody entered the info in to the computer. I am a patient person, I rarely complain, however, 2.5 hours to get a tire replaced was enough to make me write about the bad experience. He was apologetic for the amount of time it took to replace a tire, yet I really felt like the folks over at Ed Morse Cadillac could have done a much better job overall. I would not recommend this dealership to anyone who needs cadillac service, find another cadillac store...you have been warned!!!