Reviews
Annual Service
I'm expecting to let me know that disinfect or sanitize was done into my car, when I recieved my key, as I was reading in your online service messages...thanks!..
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Benedict Biagtan Sarzaba, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
There is a problem with resetting my car clock after my...
There is a problem with resetting my car clock after my service. It unfortunately happens every time I go in for service when the battery is disconnected. Four times now and counting. The story i get is that the software Has to be reset for the clock and its a big deal to do this. But then it seems there is some techie who knows how to do it and its not really a big deal at all just a lack of knowledge by those doing the service. So now I am waiting to get it fixed once again. This means at least another trip to the dealer. Give me a call when you find the guy who can help make this right with the dashboard clock for a 2009 550 S. Thank You! Also I have to report another incident nthat occurred. I got locked in the dealership at closing and could not get out! Had to call the police who came, did not have a key and could not reach anyone at the dealership to open the gate. Could really not believe this happened. I like the people but sorry t=but i have to rate this a bad experience in service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Fmiddleton, we regret to hear that you had this experience with us. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (844) 896-1944 so we can work towards a resolution.
Great service
Everything is great! Excellent service. Shuttle bus is very good service. Nice stuff.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ananya Wongsengam, your wonderful feedback and rating mean a lot to us. If you have any further questions, please don't hesitate to reach out!
service
always excellent service, on time, loaner ready and delivered to my house
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Kathleen Matthews, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Autobahn Motors. Please don't hesitate to reach out if there's anything additional we can do for you.
Service
Satisfactory, shuttle service was a bit unreliable.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello John Zimmer, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
Great customer service, Mark Nissen, my service advisor...
Great customer service, Mark Nissen, my service advisor was very attentive and helpful. He explained to me the details and fixed the issues that I was not able to get done at other dealership. Thanks Mark!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Yultsai, we are glad we could help! We are always more than happy to assist you if anything else comes up. Take care!
Autobahn and my service advisor, Johnny Lam, made my...
Autobahn and my service advisor, Johnny Lam, made my service so easy today. Thank you for getting my car done as quickly as possible while still adhering to Covid protocols. At every step, employees were efficient and courteous.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jennybeeay, thanks for your praise and kind comments about our team. We're looking forward to your next visit with us!
Impeccable facilities and service. Facility is easy to...
Impeccable facilities and service. Facility is easy to access and very clean. Loaner car was clean and process easy for check out and in. Service was great! Staff so professional and yet friendly and of course knowledgeable and helpful, all my questions were answered. COVID-19 precautions put in place were awesome and I felt safe at all times.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Bmolly, your safety and satisfaction is our top priority. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Not very happy with your service. Brought in car due to...
Not very happy with your service. Brought in car due to recall sunroof. Was not notify when job was done. Had to call dealer-terrible!
- Customer service 1.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi there, we're disappointed to hear of the negative experience you had at our location. We regret that you weren't satisfied with your experience. We hope you will give us another chance. Please call us at (844) 896-1944 so we can work towards a solution. Thank you and have a great day.
Hi there, we're disappointed to hear of the negative experience you had at our location. We regret that you weren't satisfied with your experience. We hope you will give us another chance. Please call us at (844) 896-1944 so we can work towards a solution. Thank you and have a great day.
Review on service performed
Anthony provided quality service and timely response
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Pete Drews, thanks for your praise and kind comments about our team. Thank you, and have a fantastic day!