Reviews
Don’t shop here!
We have had a terrible experience with Mercedes and Autobahn dealership. We bought an expensive fully loaded vehicle which has been in the shop three times in 6 months - the car is a complete lemon. After the last time we picked up the car from yet another “battery/computer” replacement, it broke within a few days and apparently was from rodent damage. We have never had that happen to us or our neighbors and drive the car daily so this damage definitely occurred in the Mercedes service shop! To make matters worse, a rock hit the loaner car windshield and instead of autobahn being helpful they were keeping our car hostage and wouldn’t let us leave the dealership until we called in the insurance claim in front of them. This place has terrible services and bad cars, don’t waste your time or money buying anything from here!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (650) 631-3094. We look forward to hearing from you.
We have had a terrible experience with Mercedes and...
We have had a terrible experience with Mercedes and Autobahn dealership. We bought an expensive fully loaded vehicle which has been in the shop three times in 6 months - the car is a complete lemon. After the last time we picked up the car from yet another “battery/computer” replacement, it broke within a few days and apparently was from rodent damage. We have never had that happen to us or our neighbors and drive the car daily so this damage definitely occurred in the Mercedes service shop! To make matters worse, a rock hit the loaner car windshield and instead of autobahn being helpful they were keeping our car hostage and wouldn’t let us leave the dealership until we called in the insurance claim in front of them. This place has terrible services and bad cars, don’t waste your time or money buying anything from here!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Please reach out to us at (650) 631-3094 so we may identify ways to improve your experience.
Great Service
Very happy with my 4x4 Sprinter! I special ordered a van with David Chao and Michael Feldman, who explained and helped me choose all the options. Love my Sprinter and highly recommend Autobahn!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jack D, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Autobahn, Belmont
Great experience. Will do business again. Thanks autobahn!
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are glad we could help! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Very good service at this dealership. Went in a got a...
Very good service at this dealership. Went in a got a good deal on my new car!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Mercedes Car
Very nice people in Autobahn Mercedes Car in Belmont Ca. I appreciate their professionalism and hard working. I say thanks to Francisco who is a really nice and kind person I ever meet. I recommend to go and buy a car from this place. Thank you for everything.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Lucia, thank you for taking the time to leave a review for us at Autobahn Motors. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great service great car
Great services, great and helpful staffs to help me get through the processes. And train me how to use car and apps. And help to find lender that meet my needs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Laksana, thanks for your praise and kind comments about our team. If you're ever in need of more help, please let us know!
Tried numerous times to talk to someone in finance either...
Tried numerous times to talk to someone in finance either they don’t answer the phone and there’s no machine so there’s no way for me to reach them this is so unprofessional I want someone to call me back
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We would like the opportunity to make this up to you. Please contact our Customer Relations Manager, Daniela Hernandez, at (650) 631-3094 so we can make your experience a positive one.
I have tried to call in the morning in the afternoon in the evening I’m trying to get a hold of someone to talk about my mother’s upcoming lease that’s coming to an end and I’m not able to reach anybody so please have someone call me so we can get this resolved- 650-773-2253
I visited Autobahn Motor on Sunday to return the car I...
I visited Autobahn Motor on Sunday to return the car I had leased and lease a new one. John Vierra helped me with getting my new E350 which is the car I really wanted to lease. John is a true professional and he is very diligent and I am extremely happy that I worked with him. I hope to have John help me again when I come back to lease my next car. I also worked with Wais Omar in the finance department. He was extremely nice to me and he helped to get the best deal I could get. I am very pleased and happy that Wais helped me this time. I hope to work with him again soon.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your positive review about your recent experience with us! Thank you so much again for your feedback! We hope you have a great day!
Absolutely Love it!
It was easy, inventory is limited so it makes the decision easier. I ended with exactly the SUV I had wanted with the features most important to me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Susan, thank you for your kind review; we are happy to pass along your comments to the team here at Autobahn Motors! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!