Smith Haven Chrysler Dodge Jeep Ram

It was a smooth pleasant process considering giving back one lease end vehicle and deciding then picking out a new one all in one visit and going home with a new jeep ! John Bartlett was very patient and was very helpfull all thru the process and mgr Dave was my initial contact over the phone and set me up with the right salesperson.

The sales team (Paul Garritano & Joe Marcos) was very professional and helpful. Good price. Walked in four hours later left with my new vehicle. I would recommend this dealer. Also Adam was very nice working out the details.

They were awesome and did not pressure me in any way. Got me a great deal with the banks with rates lower than I had when I first got a credit card which was really cool. I went by myself and in no way felt cheated. You get copies of everything and they call to check that all is well with you and your new or used vehicle. I highly recommend them and the service this place provides.

My sales person was Michael Horan. He was very professional and Knowledgeable. Felt like I got a good price. Would recommend this Dealer ! Four hours and drove home with truck!

The 'Communication' & specifications was understood the first time by MJH... He offered a 'Competitive Price' & also kept to the terms of the lease agreement not trying to 'haggle' to what he agreed ... This created a Positive purchasing experience...

I WANT TO PREFACE THIS REVIEW BY STATING THAT THE SALES TEAM AT THIS DEALERSHIP IS TOP NOTCH!!! IF THEY HAD A NEW SERVICE DEPARTMENT, THE DEALERSHIP WOULD BE AMONG THE BEST...I have purchased and leased vehicles from this dealership, as have members of my family.. We love the sales team, but the consistently terrible service experiences have ensured that we will take our new vehicle needs elsewhere.... Dec 10, 2014 - Dec 16, 2014 --- Terrible experience as always at this service department... 2013 Jeep Wrangler (leased from here) with 28k miles and the clutch began to slip on Monday.. Was slight at first and worsened by Wednesday.. Drove it in on Wednesday to speak to service about the problem... First response from the service adviser was "that's NOT gonna be covered by your warranty"...Of course I questioned why, I have never had the vehicle off road, never on the beach, and baby it... Hardly ever even downshift... 28k miles is too soon for a clutch to go... could have been any number of components that would cause the slipping I was experiencing... But the adviser said " doesn't matter, it could have 4k miles on it, Chrysler wont cover it under warranty".. He then asked me if I had an appointment, which I told him I did not... He glumly told me that the next available appointment slot would be in 3 weeks... Seriously?!?! I have a clutch that is progressively slipping more each day, probably wouldn't be driveable within the next day or two, and he's telling me to book an appointment 3 weeks out!?! I said "are you kidding me?, I just told you that the vehicle is losing its clutch and wont be driveable much longer" and he replied "what do you want me to do, lie to you?"... So, where do you go from there? I left, very angry... I returned the next day (Thursday) and spoke to a different advisor, who offered that they could take it in and have a look, couldn't promise how long it might take to get to it, but they would take it in under "emergency circumstances".... He also reiterated that the manufacturer would most likely NOT cover the repair under warranty... AND told me that it would take 4-5 hours of labor to gain access to inspect the clutch assembly... WOW, really? And that once that 4-5 hours of labor was expended, they would let me know what the repair might entail and if it would be covered by warranty... Friday morning at 9:00am, I received a call from the advisor with an update.. he said that they examined the clutch and it was worn and that it would not be covered by warranty... Did I want to have them continue the job?... If so, the 4-5 hours of labor would be built into the total job with an expected cost of approx $2500!... My first thought was, its only 9am, what time did the technician get in so as to accomplish 4-5 hours of labor on my vehicle to be completed by 9am? I put that aside... I was still infuriated that Chrysler would not honor the warranty for this repair... According to the Service Advisor, 28k mile was very low for a clutch to "burn out" but, it would not be covered.. so, I had to bite the bullet and have them proceed with the repair... I asked that while they had the jeep there, if he could also change a fog light that had burned out.. He added it to the scope of work...Later in the day,I called to check on the status of the job... As it turned out, they did not have the parts and had to order them... I was told they hoped to have the parts in by Monday and complete the job once the parts came in... Great!... On Monday, I called around noon... I held for 9 minutes waiting and finally hung up... I called back an hour later, was put on hold, and 7 minutes later, I was told that my advisor was unavailable and would call me back... He never called.. I called back towards the end of the day, finally connected wit the advisor who told me that the parts still didnt come in and they should be in tomorrow (Tuesday)... I called on Tuesday and the advisor confirmed the parts made it in and that they would try to get the repair done that day... As it turned out, the repair was done... When I went to pick up my Jeep, the advisor (the original one, who told me to come back in three weeks) was the only service employee there... He reviewed the bill with me and mentioned that in addition to the clutch assembly being replaced, there were a series of bolts on the bell housing that needed to be replaced because they were sheered... WOULDNT THAT AT A MINIMUM, RAISE SUSPICION AS TO WHAT MAY HAVE LEAD TO THE SHORT LIFE OF MY CLUTCH?!?!? AND WOULDNT THAT SUGGEST SOMETHING WAS AWRY?!?! When I first leased this vehicle, and went for my first oil change, it was brought to my attention that the oil plug was also sheered... They had to be very careful in removing it so as not to strip the fitting...They replaced the plug at that time.... Anyway, I review the RO with the advisor and notice that the fog light replacement was not on the order! The one minor thing I requested was not even done! And while he was processing my credit card payment I ask, how often do these clutches wear so fast? and he says, with a smirk, "they never do".. So, if my case is so unique, why wasn't it presented to Chrysler for warranty consideration? Rude, unresponsive and unprofessional cluster of characters at this service department... I will stay very clear of this service department for any future service issues, and I will be taking up this awful experience and warranty coverage issue directly to Chrysler!

Friendly knowledgable sales people and all I came on contact with. Wanted complete customer satisfaction mike was a great sales person and caring.

As soon as I walked in, I was greeted with a smile by the girl at the door. The first time I went, I was just browsing and didn't know if I was going to commit to buying a new car. I ended up speaking to a salesman, Kenny, and he was absolutely amazing. He was patient, he explained the differences between all the Jeep Wrangler models and let me test drive one. It was close to closing time on a Sunday night and he didn't rush me or make me feel like I needed to make a decision. I still had to think about it and he followed up with a phone call the next day. I ended up going back the following Saturday and it was Black Friday weekend. It was very busy, but that did not impact the service I received. Kenny was with another customer and offered me coffee and TV as I waited for him to become available. All of the sales personnel and staff were polite and helpful while I waited. Kenny let me test drive another Jeep and showed me several different payment options. When I still wasn't sure and left that day without a Jeep, I received a phone call from someone at the dealer asking what happened. I explained that I would come back to look at a cheaper Jeep. I returned Sunday (11/30) and once again received excellent customer service by Kenny. I ended up driving away that night in a 2015 Jeep Wrangler. Adam was my finance man and he was also very great - answered a lot of questions, explained everything and was very organized and helpful. I brought my Jeep in for service on Thursday (12/4) to get heated seats and steps put in (I was issued a we owe at the time of purchase) and also decided to get remote start. My service experience with Debbie was also wonderful. Though the steps were still in transit, she got me a loaner car while the seats and start were installed. The steps are going in Tuesday (12/9) and she will provide another loaner car so I can get to work while the steps go in. She was polite, helpful and answered all my questions while making me feel like my happiness was important. Overall, I really can't say enough good things about your dealer from sales to service. I think everyone went out of their way to make sure I felt like I was satisfied and getting what I wanted. I did shop at a couple of other dealers after my initial visit to Smithhaven and the salespeople I met did not compare to Kenny. You guys also had the most inventory - I couldn't decide between a few styles and you had all of them in stock to compare. I still can't get over how patient and helpful Kenny was with me while I made up my mind about getting the truck. I feel like he really went out of his way and it is truly appreciated. I feel like people always write negative stuff when it comes to customer surveys, so I wanted to make sure I took the opportunity to thank everyone at Smithhaven for the excellent service. I did the survey from Jeep and of course, gave all 10's! And...I am completely in love with my Jeep!

I purchased a 2015 Jeep Wrangler a few days ago. Christian Giambanco was my sales associate. I explained to him exactly what I was looking for. He immediately new which vehicle to show me, which made the process much smoother. He was very professional and attentive to my needs. I would recommend asking for him.

The salesman that I worked with, Gregg, worked hard to get the deal done. Test drive and worked with me for quite a while, but didn't over pressure the sale, if he did I would have walked. It was all good!