Reviews
Love our new truck!
My husband and I bought a Dodge Ram 1500. This is the second purchase facilitated by Jeff. He was very knowledgeable and provided excellent customer service. We recommend you stop in and see him!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for leaving us this great review! We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Jeff’s sales excellence is always consistent and I’m glad that your experience with him supports that. Thank you for the recommendations. Please come back and see us again in the future with anything else you might need. Take care! Best regards, Bill Ballan, General Manager, billballan@smithhaven.com
Excellent sales and service people
I am always treated very well at Smithaven Chrysler, both the sales people and the service department staff sae excellent.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks so much for taking the time to share your feedback with us, Lester! We work hard to make sure our guests have a great experience. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. We look forward to seeing you at our dealership in the future. Warm regards, Bill Ballan, General Manager, billballan@smithhaven.com
Beautiful new Jeep Cherokee
Salesman Greg was knowledgeable and helpful. Once we decided to buy, he had everything ready for us, which was very respectful of our time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for your perfect review, Richard! We're glad to hear that Greg was knowledgeable and helpful to you! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best regards, Bill Ballan, General Manager, billballan@smithhaven.com
Jeff Bell...A Pleasure to Work With
Yesterday, I went to the Smith Haven Chrysler Dodge Jeep Ram dealership to test drive a 2014 Jeep Cherokee. Jeff Bell was my salesperson, he made the initial process of providing car dealership paperwork a breeze. Then, he went out of his way to find me the exact car to test drive, that I was interested in purchasing. He quickly found me the package options to meet my budget, plus provided extras I didn't expect to get. Jeff was a pleasure to work with. I think, I actually don't hate car buying anymore.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the great review of your experience at our dealership and especially with Jeff. He is a great addition to our sales team and we are glad you had the opportunity to work with him. His ability to connect with customers, product knowledge, low-pressure sales techniques and friendly personality make him an irreplaceable member of our staff. We strive to provide excellent customer service, and we're glad that this was the case for you! We will be sure to pass along this great feedback. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Best regards, Bill Ballan, General Manager, billballan@smithhaven.com
Great
Jeff was great. We went to this dealer first and then decided to shop around. We went to another jeep dealer and came right back to this one to buy a car due to Jeff's great costumer service. My grandpa already said he would go back to buy another car from Jeff!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new car! Thank you for taking the time to write about your experience. It is magnificent to know that Jeff was able to provide you with a great experience that Smith Haven Chrysler Dodge Jeep Ram is known for. If you need anything else in the future please feel free to come back and visit us any time! We look forward to seeing you back in again soon! Best regards, Bill Ballan, General Manager, billballan@smithhaven.com
This place is horrible
I have had two experiences with this dealership; one in the sales dept and the other in service. Apparently my experience is not unique as many have had issues with this dealership. Sales: Everything that is wrong with the whole car buying experience is practiced here. "My sales manager just wants to say hello....what can I do to get you in a car today....what do you want to pay....I am losing money on this sale..." I came into the dealership to purchase a vehicle and after dealing with the BS they couldn't have given me the car! Why must you play the games?!? You lost a sale to someone who doesn't play games. Service: Awful. I made an appointment two weeks ago for my Jeep's service and scheduled a loaner. Their state of the art system (see sheet of paper) with the names of those waiting for a loaner didn't have me on it. The employee who took the reservation failed to put it down and the end result is the customer gets screwed around. I am taking my car elsewhere and will not return to this dealership and hope you won't either!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Great
I was recommended to Jeff Bell who took the time and effort to meet my needs. He was an expert about the Jeep Grand Cherokee and took the time to explain every feature. I have bought many cars in the past, and never had someone spend the time after the purchase to explain how to get the most out of the vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for writing such an awesome review about your experience at our dealership, Madarch! We appreciate the feedback and are pleased that your vehicle purchase experience with Jeff was great. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Best regards, Bill Ballan, General Manager, billballan@smithhaven.com
Very good salesman and financial consultant
The salesman was very professional and went out of his way to help us look at and test drive the grand caravan we were looking to purchase. It was a very hot day and he walked us through out the lot showing us all the types of caravans that were in stock. He spennt a great deal of time discussing the options each caravan had and even went to the financial administrator to help us get a rebate on the vehicle
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks so much for this great review! I am happy to hear you are enjoying your purchase. I am happy that our staff provided you with pressure-free, efficient, and well-informed customer service. We understand that the search for a new vehicle has the potential to be a stressful experience; that's why we do everything we can to ensure each of our guests leaves our dealership behind the wheel of their dream car with the confidence that they have made the right decision by coming to Smith Haven Chrysler Dodge Jeep Ram. We make it a goal of ours to show you all the options and features your new car has to offer so that you are completely comfortable with your new purchase. Our knowledgeable sales team is patient and eager to assist. It was a pleasure to assist you and please let us know when we can do so again! Best regards, Bill Ballan, General Manager, billballan@smithhaven.com
Great Service and Sales
The staff are friendly, pleasant and professional.. My vehicle was ready, as prromised. The work was completed to my satisfaction.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lawrence, thank you for taking the time to write this fantastic review and assign our dealership such a wonderful star rating! We work very hard to ensure that each of our customers is 100% satisfied with the service experience. We look forward to working with you again. Best regards, Bill Ballan, General Manager, billballan@smithhaven.com
Great staff,
Glad I went there. Happy with everyone I talked too. They had what I want'ed and treated my great, would go back again .
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Frank and thanks for your kind words! We appreciate our staff and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again. Kind regards, Bill Ballan, General Manager, billballan@smithhaven.com