Reviews
Great Experience
I went into this dealership a few weeks ago, and dealt with one unsavory fellow, who upon a second visit had been removed. The sales manager fixed me up with Jeff, and I could not have been happier. I went with a few other people, and he was patient, and answered all of our questions. Needless to say, I am now behind the wheel of a brand new Ram 1500.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Your fantastic review was quite a refreshing read! Congratulations on your new RAM 1500. I am sure you are continuing to enjoy it. I am happy that Jeff provided you with pressure-free, efficient, and well-informed customer service. We understand that the search for a new vehicle has the potential to be a stressful experience; that's why we do everything we can to ensure each of our guests leaves our dealership behind the wheel of their dream car with the confidence that they have made the right decision by coming to Smith Haven Chrysler Dodge Jeep Ram. Warm regards, Bill Ballan, General Manager, billballan@smithhaven.com
Attention to detail
Recently I had inquired about a new dodge ram on Truecar.com and within 20 seconds I had help with my selection April from their internet station was on top of her game. She help setup an appointment to come in and look at some cars, they are true to their word about prices. Unfortunately I did not buy a car at this time but I will be doing business with this dealership in the future.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write about your experience with us! We're glad to have April on our team and that we could provide you with a positive experience. Smith Haven Chrysler Dodge Jeep Ram’s primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. Thank you for taking the time to write this outstanding review. We look very forward to seeing you again in the future! Take care! Best regards, Bill Ballan, General Manager, billballan@smithhaven.com
Great experience
When we got into the dealer we had an idea of what we wanted but our salesman, Jay helped us narrow down our options. We didn't feel rushed and they took their time to answer our questions. Once we picked our car we sat with a finance manger, Dominic, he was great at explaining all the options and answering all our questions. They worked a good deal for us but we couldn't get else where.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your brand new car! Jay and Dominic are great assets to our team, so it does not surprise me that they were able to get you set up with your perfect vehicle. We make it a goal of ours to show you all the options and features your new car has to offer so that you are completely comfortable with your new purchase. Our knowledgeable sales team is patient and eager to assist. Thank you for taking the time to notice those efforts and leave us this 5-star review. I will be sure to pass along your praises to them and all of us hope to see you again when the time comes to service your new car. Best regards, Bill Ballan, General Manager, billballan@smithhaven.com
Smithhaven Dodge Durango Purchase
Sales and finance employees were helpful and made working with the insurance company easy. However, upon payment and pickup, I had to wait as the paperwork prepared had new plates attached, instead of the requested plate transfer. In addition, delivery took a lot longer than expected. I had to leave my wife Bernadette at the dealership to take possession of the car. Oil change vouchers ($20 each) were added to the vin # for our inconvenience, and I appreciate that. Certainly a nice gesture from the owner which went a long way to making us feel about the delays. Later, when I looked the car over, I did notice a VERY slight crease in the rear driver doorpanel, a scrape, or line on the inside of the same door (side of armrest), and a nick in the paint by the rear hatch handle. Everything else appears to be in order.
- Customer service 5.0
- Buying process 3.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your kind and honest review of Smith Haven Chrysler Dodge Jeep Ram, Michael. I'm discouraged to hear for the little bit of a wait that you had to endure while taking care of the paperwork, however, we do greatly appreciate your patience for waiting. We work hard to process everything as quickly as possible. We appreciate you taking the time to share your experience and leave this review. Reviews like this help highlight specific areas in need of improvement as we are continuously looking for new ways to improve our dealership. We always appreciate any feedback. It was a pleasure to do business with you and we hope to see you again in the future! Sincerely, Bill Ballan, General Manager, billballan@smithhaven.com
A+ Service and Assistance
Jeff was extremely helpful and diligent. Would definitely refer anyone interested in a Chrysler or Dodge or Jeep or Ram to consult with him. Yay!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you taking time to leave us a great review, Philippe! We are pleased to hear Jeff did a great job in assisting you in your purchase. We cannot thank you enough for your wonderful review of Smith Haven Chrysler Dodge Jeep Ram and for your referrals! It was a pleasure to assist you and please let us know when we can do so again! Kind regards, Bill Ballan, General Manager, billballan@smithhaven.com
Finally, a good experience buying a car!
We did not buy the first day and Mike(Saleman) did not act aggravated or discourteous .Friendly, courteous and non-pressuring salesman, Mike C. Really tried hard to make us happy with our purchase. We were greeted immediately when we entered the showroom by Dave, General Manager and expedited the process. Very Happy with the experience. Would buy from Smithhaven Chrysler Jeep Dodge Ram again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Roberto, all of us at Smith Haven Chrysler Dodge Jeep Ram congratulate you on your new car and appreciate the opportunity you presented to earn your business! Mike and Dave are great addition to our sales team and we are glad you had the opportunity to work with them. Their ability to connect with customers, product knowledge, low-pressure sales techniques and friendly personality make them an irreplaceable member of our staff. We will be sure to pass along this great feedback. If you need anything else in the future please feel free to come back and visit us any time! We look forward to see you back in again soon! Best regards, Bill Ballan, General Manager, billballan@smithhaven.com
Service staff efficient
I enjoy bring notified on line service reminders. Service staff are good I do think with the changed atmosphere looks nice but both woman handling the phones wIted five min before acknowledging my presence .. This is an ongoing issue that seriously needs to be addressed ..Client walks in they should be greeted and the reception should contact service and tell them someone is here... Also third oil change and my free oil changes are still not in the system as promises twice before . Dan Gogin sold the car with free oil changes for length of loan 75 months when is it reasonable to have this communicated to the service department ... Follow thru from sales to service lacking makes recommending future sales hard ... I like the service managers they are forthcoming and explain things well and detailed.
- Customer service 3.0
- Buying process 2.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I want you to know that your feedback is greatly appreciated, Thomas. At Smith Haven Chrysler Dodge Jeep Ram, we continuously strive to improve as a business. Reviews like yours help us learn more about the areas in which we need to progress. It is our goal to ensure that every customer leaves with a positive experience. And this feedback will help us improve our policies going forward. It's important to us that we satisfy every customer and you actually really help us by bringing some of these inconsistencies to our attention. I would love the opportunity to speak with you in person to resolve regarding some of your issues with us so I can better understand it and we can work towards a resolution. Please contact me at your earliest convenience. I hope to hear from you soon. Sincerely, Bill Ballan, General Manager, billballan@smithhaven.com
Never got a price
Looking for a mid-size car with a standard shift is a pretty difficult task. It led me to look at the 2104 Challenger, a beautiful car with more voom than I required, but it still became the leading contender. Test drove one in Port Jefferson, but wrong color and options. Nice straightforward salesperson though. So I went to Smith Haven, which had a couple in stock. I was helped by David, who was new to the dealership. Drove a white 2013 leftover, which was certainly leftover because it had a ridiculous nonfunctional snorkel on the hood. David said he would look into swapping out the hood, but never gave me a price, despite us waiting around for one for an extra 25 minutes. He promised to call me the next day (Tuesday) and didn?t. Meanwhile, I found a dealer in Levitown with four 2104 standard shift Challengers in stock, and they gave me a price over the phone. So it was worth the trip in?which is where I was when David called back on Wednesday, leaving a message that revealed he still did not have an answer on the hood or a price on the car. Monday was a waste of an hour and a half. Made the deal on Wednesday and drove off with a gorgeous Jazz Blue Challenger a few days later. David kept calling (at least a dozen times over 15-20 days) and leaving noncommittal messages. My wife finally picked up and told him we bought a car, please stop calling. In the conversation he told her that he thought the Challenger was too much car for us. I guess he thought we bought a Volvo. Today, two months later, Smith Haven called again, but didn?t leave a message. Had decided not to do a review, but that call changed my mind. I don?t blame David for the non-information. Playing games with ?hide the price? is a management decision that I just don?t understand. Too many in the industry do this. It just causes me to go elsewhere.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Chris, I'm discouraged to hear of your negative experience at our dealership. Our main priority is to provide excellent customer service, and that includes taking the time to explain all parts of your contract. You left our dealership with disapproval overshadowing your experience and I am disappointed for the unanswered questions that still remain and any miscommunication between our staff members. We understand the car-purchasing process may be stressful and time-consuming but our staff is dedicated to making that process as fast and easy as possible. Apparently we have fallen short of those goals on your most recent car-buying experience. Your feedback regarding your visit with us will be taken into deep consideration so we can identify the areas of our customer service that need improvement. I would like to assure you that we never intend to do anything to upset our customers. I would greatly appreciate if you can contact me to help me understand the situation better. I hope to hear from you soon. Sincerely, Bill Ballan, General Manager, billballan@smithhaven.com
Avoid at all costs
The only person that I felt comfortable speaking with was the salesperson. The finance manager attempted to tack on additional charges that I noticed during contract signing. He also falsified information on the loan documentation for the credit union (stated I make more money than I could prove). I had a hard time scheduling vehicle for service, despite advising them that I was a new customer that purchased the vehicle there. I was finally able to drop my car off for service and waited over 1.5 hours to be picked up by the rental company. I have called multiple times to the service department to check on the status of my vehicle and was greeted by the answering machine every time. How is that customer service? They don't seem to care about their customers at all. Do yourself a favor and go east a few miles where they are friendlier and more accomodating. Avoid this dealer as much as possible. There are always different faces in this place. None of their employees seem to stay. What does that tell you about the work environment?
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
I'm discouraged to hear you drove away with a dissatisfying experience at our dealership. Our dealership is committed to providing a pleasant shopping experience and that always starts with great customer service. From your feedback, it is clear you were not treated with the respect and courtesy you most definitely deserve. At Smith Haven Chrysler Dodge Jeep Ram, we strive to provide an elite level of customer service, and I'm disappointed that your business was not handled in the way our customers have come to expect. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. We would appreciate the opportunity to hear more about your experience and work with you to help you feel better about your visit. We don't want to lose a customer or miss out on the opportunity to grow as a company. I'd like to help repair your relationship with our team and create a better experience in the future! Please contact me at your convenience. I would love to discuss and resolve this issue to your complete satisfaction. Sincerely, Bill Ballan, General Manager, billballan@smithhaven.com
Amazing Experience!!!
I needed a vehicle as soon as possible and had gone to other dealerships before deciding to purchase from Jeff Bell at Smith Haven. Jeff's service is like no other and he does not put any pressure on you. He is honest and truely cares about his customers. When I picked up my new vehicle Jeff made sure to take the time to explain everything in the car to me. If you need a vehicle, I reccommend you go see Jeff Bell, you will not be disappointed. I definitely will be a repeat customer of Jeff's.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your thoughts with us. We are dedicated to our customers and it’s important that we do everything in our power to ensure they drive away happy customers! It does not surprise us that Jeff went above and beyond for you; it is just an example of why he is such a great asset to our team. We will make sure they hear of your kind words. All of us at Smith Haven Chrysler Dodge Jeep Ram await your return. Please let us know how we may be able to help next! Best regards, Bill Ballan, General Manager, billballan@smithhaven.com