Reviews
Great and fast service
From the time I test drove the car, until I was driving it home was less than 4 hours total. The process was smooth and not a lot of upselling.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Billie, thank you for your kind words and congratulations on your new car! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! Best, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
Great experience, great car, great sales help
My favorite part of the experience was working with Taz. It's not easy for a 52-year old single woman to walk into a car dealership without feeling like everyone will think, "Oh, here's a sucker." Taz treated me with the utmost respect throughout the entire purchase process. I feel like I got a decent deal...nobody is getting 'great' deals on Outbacks these days because they are so popular, but I feel like he worked with me and tried to do the best he could. He explained everything about the car to me and even offered to let me come back when I had more time so he could show me more features. He is an expert on this vehicle. I just can't say enough good things about Taz and I hope you take great care of him!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Amy, On behalf of our dealership, I sincerely thank you for taking the time to write such kind words about our sales team. Taz is a great person and he strives to create a positive buying experience for every customer. He will be very happy to hear he was successful in that endeavor. Congratulations on your new purchase! If you have any questions or concerns, please do not hesitate to come see us. Also, make sure to like our Facebook page to stay in the loop with exclusive content and specials. Take care! All the best, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
Super duper
The part where I purchased a new car was pretty great. Roy helped me. He was also pretty great. That is all.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Holly, thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience with Roy was so positive. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. All the best, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
Great Service
Chris was very helpful and found us the perfect car for our growing family. We found a NEW car and in our budget!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Service
They took the time to get it right. They made an effort to not have me go back to the service department again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for writing about your visit with us, Bashar! I am happy to hear that the team was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Best, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
Great service and decent process
I feel like i got the deal I wanted. I was happy that Chris and the team were able to work with me to get my total cost down. Be prepared to negotiate to get the best deal.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for this excellent feedback and your very kind recommendation of our dealership, John. I am grateful to hear that Chris and the team worked hard enough to make your purchase completely painless. Best, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
Awesome service!!! Courteous staff!!!
Everyone in the place is super courteous! From the person who greeted us as we drove up, to the service person who wrote up the order, to even the salesperson who recommended a nearby restaurant for lunch! And to top it off, the entire service was provided at no charge...something we did NOT expect! You guys are winners!!!! Thanks!!! Ellen S.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service, clean facility
good service, clean car, good work, shuttle service, friendly service reps and they even washed my car which was wonderful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Karin, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the shuttle we provided and the friendly and thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Best, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
Excellent service
My needs were addressed, staff took the time to listen to me and my concerns. Staff checked in with me frequently to make sure I was comfortable. I live in Santa Cruz but had an awful experience at the Santa Cruz subaru and it's worth the 45 minute drive to go to Stevens creek because the service is over the top amazing
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service! Now I just need the 2nd car key;)
Matt K was extremely friendly and helpful. The finance department made the paperwork pain free. I will see how Service and Parts do when I come in next month :)
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase