Reviews
A Satisfied Customer
I was impressed with your business from the quick response we received from our internet inquiry through the time we rolled off your lot in our new car.everyone was professional, thorough, polite and you made it a pleasure to do business with you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new purchase, Daniel. We are glad that our team was such a great help to you. It is imperative to us that we make the car-buying experience painless and efficient from the initial negotiations to the final paperwork. If you have other concerns, do not hesitate to let us know. Be sure to visit us on Facebook and Twitter for access to our unbeatable coupons and specials offered to our likers and followers. Sincerely, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
Great customer service
Friendly and knowledgeable staff. I felt comfortable looking around and not feel pressured into buying. This made it a pleasant experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Salesh, we appreciate the time it took for you to write this review. We make sure that all of our employees are friendly and knowledgeable. It is great to know that we provided you a comfortable and pleasant experience. We look forward to seeing you again soon. Warm Regards, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
Great, didn't feel pressured. Large selection!!
I did not feel pressured in making a decision and Matt K. was very thorough showing me other styles I was interested in. I had a few additional questions for Matt and when I called him on his cell phone he promptly answered.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Annette, thank you so much for taking the time to write this review about your experience with us. At Stevens Creek Subaru, we strive to ensure that no question or concern goes unanswered and it is wonderful to hear that Matt was able to show you dedicated and personalized service. Please feel free to inform us if you have further automotive needs. Best Regards, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
Straight forward and not pushy
Armen, our sales rep was not pushy. I obtained internet pricing from multiple dealerships and Armen provided the best price the first time. Of course, other dealerships offered to match pricing - however I do not appreciate "those games".
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kim, I sincerely thank you for going out of your way to write this review about our dealership. We understand that one thing people desire most about their car buying experience is that it is comfortable and not pushy. We try to create that environment for all customers and I am glad that Armen was able to do that. Please feel free to call or stop by if you have further questions about your vehicle. Warm Regards, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
friendly staff, accomodating with our dog,
We had a great experience. Cemal was always friendly and helpful over the phone and email regarding our special order Subaru Outback. The price was great and there were no hidden tricks. Thank you again so much.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Daniel, we appreciate the time it took for you to share us your feedback. We love hearing about customers that have a great experience at Stevens Creek Subaru and we are glad you are one of them. We make sure that all of our employees are friendly and helpful. Cemal will be very happy to hear that he was successful in that endeavor. We look forward to working with you again in the future. Warm Regards, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
Pleasant experience
The waiting area was very comfortable and I enjoyed my time waiting for my vehicle. Even though the service staff member who helped me was not personally handling my vehicle, he was extremely polite and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Darren, thank you so much for taking the time to share your feedback with us. It helps us to know when we are doing well because it is what we strive to do on a daily basis. It is great to know that you had a positive experience with us. We would love to work with you again in the future. Best Regards, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
great services
customer services was excellent, Feb Kurniadi my sells person very honest and professional took time with me to teach me about car, also Finance Manger made the process very easy going. thanks
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Clara, thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that our staff was able to satisfy that. We would love to work with you again in the future. Best Regards, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
Took care of me even without an appointment
I didn't have an appointment and hadn't been here before - my Subaru broke down in a nearby parking lot. I left the car at early bird service on Sunday. Troy took care of me very well, and everything worked out OK.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Celeste, we appreciate the time it took for you to write this review. It is wonderful to know that Troy was able to assist you on your last visit with us. If you have any questions about the work that was done, please feel free to contact us. Warm Regards, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
great service
I was one hr late for appt. but service advisors very accomodating and maint. Service was complete in less than 1hr, being out 1hr earlier than estimated. I prefer coming to this dealership vs. Oakland even though I travel from Alameda just because of the great service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Katherine, we appreciate your kind words. We feel our service department is one of the things that makes Stevens Creek Subaru special. Reviews like yours help us to make sure that we're meeting the needs of our customers, and we're glad to hear that you were pleased with your visit. We appreciate your loyal business, and we look forward to seeing you for your next service appointment! Best regards, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
Great service, very helpful staff, and no pressure
Sal was a great people person, very helpful and very nice. He helped us with anything we had a question on. Also liked the no pressure experience i had at the dealership. Everyone was very nice.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mark, thank you for this fantastic review! We strive for 100% customer satisfaction, and I am very pleased to hear that Sal provided you with a pressure-free and well-informed car-buying experience. We appreciate your business and look forward to serving you again in the future! In the meantime, be sure to stay connected with us on Facebook and Twitter for dealer news and other fun stuff. Best regards, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com