Reviews
Great and prompt service
Mr.Dante was calm and courteous. He identified that my Subaru had reached the 7500 mile mark and needed a routine checkup. My rear tire had a puncture which he got fixed and also followed up with the tire care people and got the my expenses covered.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this great survey. It is wonderful to hear that our staff at Stevens Creek Subaru was able to provide you with a great experience. We really appreciate this feedback and we will share it with them. If you have any questions about the work that was done, please feel free to contact us. Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
My new car
I came looking to buy a new Subaru (already had a Legacy) both the salesman, Ben and the manager were very helpful. I love my new Forrester.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kathleen, thank you for writing such a great review about your experience at our dealership. We appreciate the feedback and are pleased that your vehicle purchase experience was so positive. We always do our best to make sure all of our customers leave with the right vehicle and we are glad that you love your new purchase. We look forward to seeing you again. Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
No pressure
There was no pressure to buy or make a decision quickly. Every question we had was answered without further expectation.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Catherine, we appreciate the time it took for you to share us your feedback. At Stevens Creek Subaru, we strive to ensure that no question or concern goes unanswered and it is encouraging to know that we were able to show you the pressure-free service that our dealership is known for. If there is anything else that we can do to help you with regards to your vehicle, please feel free to inform us. Best Regards, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
great service, donuts, coffee, wifi with desk!
friendly, free wifi, work area, no pressure selling of additional services, easy-going when i showed up on the wrong day
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I sincerely thank you for going out of your way to write this review about your experience at our dealership. We love hearing about customers that have a great experience at Stevens Creek Subaru and we are glad you are one of them. It is great to know that our team took care of your automotive concerns properly and without pressure. Please do not hesitate to contact us if you have any questions about your car. Take advantage of our exclusive coupons by following us on Twitter and Facebook. Sincerely, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
Great service on 2015 Outback purchase
I really liked the service provided by your internet sales manager, Shane Amirkiai. The purchase process was straight forward with no hassle in price negotiations, and Shane was very helpful in explaining all of the great features on the new Outback.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great service and location
The sales people were not pushy. Everyone was accommodating and helpful. Location was great and convenient for a test drive. Selection of cars was great-they had plenty in the lot. I was able to find exactly what i wanted.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Michael, we appreciate the time it took for you to give us this feedback. We are dedicated in providing top quality customer service and we are ecstatic to hear that your experience reflected this dedication. At Stevens Creek Subaru, we value our customers and we look forward to seeing you on your next visit. Best Regards, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
Awesome service.
I came in for an oil change, but while I was there they fixed my bumper (which had been popped out by a small fender bender) for FREE, and replaced my license plate frames for free as well. And the whole thing only took a couple hours.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Matthew, for sharing your experience with this humbling review. Our service team works incredibly hard to exemplify the commitment to customer care and we are glad that we were able to provide you such excellent service. Please feel free to reach out to us with any questions or future automotive needs as we are always here to help. Find us on Facebook and Twitter; we offer exclusive specials for our likers and followers. Sincerely, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
great service!
Prompt service, unplanned visit. I called because I could not get my car out of park. Service person assured me issue was not major and hoped he could get it fixed same day or next morning.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Karen, we appreciate the time it took for you to share us your feedback. We aim to provide efficient service to all of our customers and it is great to hear that our staff was able to do that during your time with us. If you have any questions about the work that was done, please feel free to contact us. Warm Regards, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
Professional service
The service was very thorough and professional. All of our questions were answered and we got everything we wanted. We would recommend this dealer to our friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jessica, we appreciate the time it took for you to share your feedback with us. At Stevens Creek Subaru, we strive to ensure that no question or concern goes unanswered and it is encouraging to know that we were able to show you dedicated and personalized service. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Best Regards, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
A great buying experience
Hamid was exceptionally honest and friendly compared with my previous sales experiences at other dealerships. I appreciated his straight-forward explanations about the various options available. I never felt like he was trying to push anything on us, he simply wanted to find us the car that we wanted, regardless of the price or commissions.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Gerad, for taking the time to give us a positive feedback regarding your experience at our dealership. We make every effort to provide the very best customer service possible. I am so glad that Hamid was able to show you what we strive to deliver. We hope that you will share your experience with your family and friends. Should you have further concerns, please do not hesitate to inform us. Also, like us on Facebook and Twitter for offers and updates from our dealership. Sincerely, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com