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Jeremy Franklin Automotive

(1,424 reviews)
Visit Jeremy Franklin Automotive
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2024 state dealer award
View 14 awards
2024 state dealer award 2023 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (877) 230-5271 (877) 230-5271
Used (888) 853-4858 (888) 853-4858
Service (888) 330-4468 (888) 330-4468

Reviews

(1,424 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jeremy Franklin Automotive from DealerRater.

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Awesome

I came to the dealership three days in a row, and Bill work with me every step of the way. I wanted the new Lancer GT for my birthday. Bill made it happen. Im still speechless and excited about my car. It couldnt have turned out better. All I can say is go see Bill. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

had a great experience with Brandon Brown

he helped me find a car that suited my every need and helped me get on the road with a new vehicle the same day. He also helped take care of any concerns that I might have had to being with and gave me peace of mind

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

great

This was the best experience I have had in purchasing anything. Mr. Clark was very helpful and knowledgeable about the car that I purchased. He was very positive and got me the best price for my budget.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Jesse A Hardin Jr

I visited Jeremy Franklin on 8/1/15...a very nice gentleman greeted me and assisted me with the purchase of my new vehicle...He was very kind and expanded my options, along with being very optimistic that he could put me in a vehicle that day. I was very surprised and happy he did just as he stated. I'm enjoying my new car due to the help and persistent effort of Jesse...Great job...from a good salesman!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

50/50 and happy

Pros: The environment and staff were very inviting. The finance department really went far and beyond trying to meet our financial needs and the requests for the expectations we had hoped for. (This list was short but it was a lot of work on the financial department and it is very much appreciated.) The Cons: We kept telling are salesman that we didn't walk in with any money in hand for anything (insurance, down payment, etc) and he would reply we are going to take care of that. We were never given any figures until we were 100% sure we were going to commit to a sale. We had an appointment scheduled with one guy and he was unavailable so we were greeted by a different person. It took four hours for us to close on the sale after repeatedly being told "it will only take ten minutes" or "we will be done shortly, I will be right back". We called the next day (about 18hrs later) and asked for our salesperson so we could settle the insurance arrangements, gave him my name and he was like "oh yes I remember I sold you the outlander!". He actually sold me the mirage. He had more conversation with my boyfriend during the whole process. When he called a week later, he kept referring to him as "Brian" and his name is "Ben". It has only been a week since we signed for the vehicle, I hope that the remainder of our experience is pleasant. I am happy with the vehicle and am pleased with all the work everyone contributed to getting us a new car!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Another Satisfied Customer is no joke!

My fiance' and I truly put their guaranteed approvals to the test. Not only did we walk out that day with a vehicle, but a brand new 2016 Outlander that fits our whole family. TJ Clark made good on every promise Jeremy Franklin's makes. We couldn't possibly imagine a better car buying experience. And this was far from our first experience with a dealership! Not only do we plan to trade our other vehicle at Jeremy Franklin's, I can not see us ever buying anywhere else!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

great personable experience

T.J. Clark is very professional, and experienced in selling cars. He offers the best assistance in every area needed for purchasing my 2015 mirage mitsubishi.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Exceptional Salesman

My husband and I was greeted by Bill Burney very nice and friendly man. He was very helpful in every way always making sure we were comfortable and well informed of the vehicle we were interested in purchasing. We are very happy with our new car thanks to Bill. We would recommend him to our friends and family! Thank You! Jim & Yolanda

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

thanks

I just want thank deion and his crew for help me and my family they was a true bless to usenjoyed my experience there thanks everyone

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Buying Made Easy

I gave them 5 stars because of the overall friendliness and professionalism of the staff and management. From the beginning of the process; the deciding on a vehicle type and price range, the process was very pleasant.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.