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Jeremy Franklin Mitsubishi

(1,442 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2024 state dealer award
View 14 awards
2024 state dealer award 2023 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (877) 230-5271 (877) 230-5271
Used (888) 853-4858 (888) 853-4858
Service (888) 330-4468 (888) 330-4468

Reviews

(1,442 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jeremy Franklin Mitsubishi from DealerRater.

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It’s A Great Dealer Ship To Visit They’ve Been Very Good

It’s A Great Dealer Ship To Visit They’ve Been Very Good To Me So Thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Cheadle54, thank you; we appreciate your feedback! Thank you for your kind words! We’re thrilled to hear that you’ve had such a positive experience with us at Jeremy Franklin Automotive. It’s always our goal to provide top-notch service to our customers, and we truly appreciate your support. If there’s anything else we can do for you, feel free to reach out. Thanks again for choosing us, and we look forward to serving you in the future! Thank you, and have a fantastic day!

Incredible service!

Incredible service! Jacob and Cal are especially helpful and down-to-earth. Will always recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Kasiexharlin, thank you so much for the positive review and for the kind words! We're so glad to hear that Jacob and Cal provided such incredible service. We strive to create a welcoming and helpful environment, and it's great to know they made your experience special. We truly appreciate your recommendation and look forward to helping you again in the future! Thank you, and have a fantastic day!

Great experience!

Great experience! Everyone was super friendly and the service was great and they were really fast

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Emily.hall430, thank you for the high star rating! We sincerely thank you for the positive review, and look forward to seeing you again soon!

Pretty Dam awesome great service , very understanding

Pretty Dam awesome great service , very understanding customer friendly down to earth human being, very appreciative of doing busy with them

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Treal, your wonderful feedback and rating mean a lot to us. We're thrilled to hear that you had a great experience and felt well taken care of. Our team strives to be down-to-earth and truly customer-focused, so it's great to know that came through. We appreciate your business and look forward to working with you again! Thank you, and have a fantastic day!

Great quick service.

Great quick service. I’ve serviced my car here since I bought it in 2020 and I’ve been treated really well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Bestforurhealth, we are glad we could help! Thank you for your loyalty and for sharing your experience! We're thrilled to hear that you've consistently received great service since 2020. It's our goal to treat every customer with the care and respect they deserve. We look forward to continuing to provide you with excellent service for years to come!

Jacob has been great to work with.

Jacob has been great to work with. We bought a few vehicles from him and has been great work. He went out of his way to get vehicles shipment arranged since I wanted them out of state and also organized transport for us

Rating breakdown (out of 5):
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  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Vee, thank you for the high star rating! Thank you so much for your kind words! We're thrilled that Jacob has provided you with an exceptional experience. It's always our goal to go above and beyond for our customers, and we're glad Jacob could help arrange the shipment and transport for your out-of-state vehicles. We truly appreciate your continued trust in us and look forward to assisting you again in the future! Safe travels, and enjoy your vehicles!

I purchased vehicle online that needed to be shipped to

I purchased vehicle online that needed to be shipped to my hinge. Jacob kept making false promises about delivery of my vehicle. I would have appreciated if if he came clean and told me upfront about exact delivery date and if he will be able to confirm about accessories that come with vehicle.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Gaurav.vijaywargia, thank you for taking the time to leave us feedback about your experience with us. We sincerely apologize for the experience you had regarding the delivery of your vehicle. Clear communication is important to us, and we regret that we fell short in providing you with accurate updates. Your concerns about the delivery timeline and confirmation of the vehicle's accessories are valid, and we take them seriously. We will be addressing this with Jacob and the team to ensure we improve our communication. If there’s anything we can do to make this right or provide further assistance with your vehicle, please don't hesitate to reach out. Your satisfaction is our priority. Feel free to reach out to us if you need anything. Have a wonderful day.

I would never buy another car from this lot.

I would never buy another car from this lot. The service center people are very dishonest and the mechanics have no idea what they are doing. I bought a new 2022 outlander and it went in for service when the mechanics were done with it it was considered a lemon and could not even drive the car. Whole inside was completely torn apart wiring and all. Would not recommend this car lot to anyone.

Rating breakdown (out of 5):
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Downingstacey, thank you for taking the time to let us know about your recent experience.We are truly sorry to hear about the issues you’ve encountered with your 2022 Outlander and your experience with our service center. This is certainly not the level of service or quality we strive to provide, and we take your concerns very seriously. Please reach out to our service manager directly so we can better understand the situation. Customer satisfaction is our top priority, If you'd be willing to provide more feedback, please reach out to us at (816) 256-8745 so we can assist you further. Thank you for bringing this to our attention, and we hope to regain your trust.

Friendly and attentive.

Friendly and attentive. Always good to remind when it’s time for service. Easy to achy appointments and turn the job around quickly!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Deepwoodsrusticdecor, we're glad you had such a wonderful experience with us! Thank you so much for your kind words! We're glad to hear that you found our team friendly and attentive and that our service reminders and appointment process have been helpful for you. We always strive to make the experience as easy and efficient as possible. We look forward to continuing to provide you with great service in the future. If you ever need anything, don’t hesitate to reach out!

Work done in a minimal amount of time.

Work done in a minimal amount of time. Left satisfied with the work that was done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Delores.owens, we're happy to hear you had such a positive experience with our team! Thank you for taking the time to share your feedback! We’re thrilled to hear that you were satisfied with the service and that the work was completed in a timely manner. Your satisfaction is our top priority, and we’re glad we could meet your expectations. If you ever need anything in the future, please don’t hesitate to reach out. We look forward to serving you again!