Parks Chevrolet Kernersville

Bought a car about 4 mos. ago. It has been in the shop at least 4 times since. Found out today that there is a tracking device on the car that they install on every vehicle. The device has made the car inoperable, and they expect my wife to have it towed to them to get the device removed all at our expense. The device locks the power steering up while you are driving. This is unacceptable. This is the worst customer service that I have experienced in my 48 years of living. I cannot believe they want us to pay for towing and to get the device removed that they put on the vehicle. I would never purchase anything from this dealership. They are crooks.

Come see joe blanco! Super professional and will make the deal happen! Helpful in every way!

Integrity tells you a lot about a person and the company you are doing business with. I live in Greensboro, NC and traveled to Kernersville because of the xxxx poor service I received at the Greensboro, NC Black Cadillac office on Bessemer Ave. They charge you 3 times the amount of the true price. So I'm not doing business with you if you want to do business in that manner. When I arrived at your office, I explained to Jeff Caudle, I did not have heat in my car and I needed heat and I check to see why my lighter in the front was not working. Jeff ask me if he could move my car to the bay beside the one I had parked in. I gave him the key and he moved the car. Then we went inside to obtain my information. While Jeff was keying in my information, I ask what the diagnostic fee was. Jeff responded $135.00. I said to Jeff, "Oh can you take the airbag light off my dash". Jeff said that will be another $135.00 to take that off. I realized the same business practices were being followed at this location too. I advised Jeff not to worry about the airbag since I could still get the car inspected with the light being on and it was not hurting anyone or anything. Jeff said okay. I dropped the car off at 8 am. Jeff called me at 4pm to tell me what the problems they had found: 1. They tested the front cigarette lighter and it tested positive. No work don't to that 2. They saw that the hoes from the reservoir and some of the other hoes were hot so they tighten-up the clamps, they topped off the anti-freeze and that allow me to get a little heat. Then he ask me if I had any work done on the car. I said yes, you can look in the trunk to see all of the replacement parts. Then he said well whoever did the work did not line up the blend door actuator and that's why the heat is not coming out of all 5 settings. Now if I wanted them to complete the work so that the heat could come out of all 5 settings, I could pay them $879.00. The notes on the receipt I received says the following: Customer states vehicle not making heat; Found coolant low, at screw clamps on heater hoses, tighten clamps, test system, good flow through heater core, heater box has been out and it appears the HVAC doors are not timed correctly doors need to be timed. So to time the doors correctly is $879.00. That's not even practical. That does not even sound right. I will never purchase a vehicle from Chevy. I purchased this care from a credit union for a great deal. I see why you don't have loyal customer if you are price gouging your customers. I was charged $158.90 for information nothing was fixed and this took all day. This is the 2nd bad experience I have had with a Chevy dealer. That's why I will go to a back yard mechanic (Gomer or Goober Pyle) any day verses a certified Chevy dealer because they have integrity.

I drop off my car at Parks Chevrolet at 9:45 am and went to get me some eats for one hour. Jeff Caudle had me ready at 10:40 am. Thank you Mr. Caudle for timely Service.

they are xxxxxxxx they will waste ur time for nothing after we made the deal they backed out

The staff in the diesel engine service department is always willing to be of service. All my cars are serviced at Parks Chevrolet.

Ask for Gerardo Ramirez, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and they know they’re stuff.

Was very impressed with Salesman Jason Luebke and with the finance manager Emily Freeman. They both listened and matched me with a great purchase.

The service dept is top notch. They go out of their way to make sure you are informed and know what's going on with your vehicle while it's being serviced. Jeff Caudle is awesome and always explains exactly what is going on and makes sure it's done correctly.

I never made it into the facility due to their xxxx poor communication process and not returning calls as promised. In a nutshell, If their other services are no better than sales, skip this place and find another real quick. They sold the vehicle I was interested in 3 days after my initial inquiry. I would have purchased if they communicated but after seeing how they really operate, it's for the best.