Lexus of Pembroke Pines

I was there over the weekend for Servive but was starving and there were barely anything to bury to eat. We are spending all this money and couldn’t even buy something to eat. I was also on the phone for close to 20 minutes before someone picked up when I was calling to make the appointment.

Very friendly people, Edson the sales man was very knowledgeable in the features of the vehicle, never pressured to make decisions. I will always recommend this dealership to all friends and family.

10/10 customer service! Rohan, Lorena and Mikhail are very awesome and helpful! made my purchase hassle free! Couldn’t be happier with my new Lexus which arrived sooner than I had expected! Awesome experience. Everything went smooth!

Alejandro provided an excellent service. He helped me with all my concerns and finally I got what I wanted! Thank you!!

Great Service Dept. It is a bit of a wait even with appointment but overall good

Fast and easy transaction, highly recommended for anybody looking for great support and service in Pembroke Pines

Alon was professional, knowledgeable, and reacted fast to my needs. Located the car with the features I wanted in a very prompt fashion. The price negotiation was a little bit tense, as the Manager made it tough and prolonged- I guess the usual game play. The finance person and the rest of personnel I communicated with were very nice and professional. I like my RX350 car except that 10 days after I purchased zero-mile car, a "Drive Start Control Malfunction-Visit Your Dealer" warning popped up in the odometer display. Return to dealer and I was told they do not have the software to download. They reset that function and let's see now what is going to happen next.

I had a great experience, a Lexus, a Pembroke Pines couldn’t be any better service was really on point. I am very good.

I love the location and most of all Nicholas as a salesman! I had a great experience with Nicholas.

I bought my car at this location and it was my preferred location but over the years the quality of service seems to have gone down. I came in because my car has been making a slight noise whenever I go over bumps. I bought this car brand new 5 years ago and have done everything in my power to keep it in great condition, boasting only 50k miles at the time I brought it in. I was charged $240 just for them to take a look at my car and notify me via text 2 hours later that my entire steering column assembly needed to be replaced because it was worn internally and the repair would cost $3000. This didn't sound right to me, how does my entire steering column assembly need to be replaced after only 50k miles? But, it's not like there was anyone I could speak to directly about concerns because the only text option I had was to say yes or no to the repair. When I asked what the dangers of holding out on this repair would be and if it was a dire situation the response I got was "The noise will get worse over time" So I'm paying $3k to prevent the noise from getting worse? what does that even mean? Mind you, I've taken my car to their maintenance twice before this and this issue never came up in any of their inspections. I will be looking for a second opinion.