Reviews
Arrived at 3 pm and had to look for my car around 6 pm if
Arrived at 3 pm and had to look for my car around 6 pm if finished since I noticed the service dept with less personnel and that my service agent office is already closed for the day, I did not get a call nor text re: the car's progress and proper instructions as to the whereabout of my car. What a big difference from my BMW experience when I had their car, Additionally, Prior to service , I inquired re: my second key and did not get a call back from my sales agent as to date of availability . I had to inquire again during my recent visit ,
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
I'm sorry to read about your recent experience with us. We strive for clear communication and efficient service, so it's disappointing to see we've missed the mark here. I understand how frustrating this must be, especially when compared to previous experiences elsewhere. Let me assist you in resolving these issues—please reach out at your earliest convenience so we can discuss further details regarding both the servicing of your car and the availability of a second key. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332
Best car buying experience , specially my finance manager
Best car buying experience , specially my finance manager was very informative and great positive attitude
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to know you had a positive car-buying experience at Lexus of Pembroke Pines! It's great that our finance manager could provide the information and positivity needed. Thanks for sharing your feedback with us!
They called to say there was a nail in my tire and it has
They called to say there was a nail in my tire and it has to be replaced. Only to find out later they called the wrong person. 20 mins wait to drop off car for service. Meanwhile the sales person called 5 mins after checking in to service to see if I want to upgrade my car. Perhaps the sales people should check in the service cars?!?? 30 min wait to pick up car, they kept saying the car was in the car wash. 5 of us had to wait there helplessly. This is ALWAYS and issue when dropping and picking up my car from service! If I had another choice in my area, I probably would not come back here. I like the Lexus brand, but the service experience is horrible.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
I'm sorry to read about your recent experience with us. It's clear that we've fallen short in meeting your expectations, particularly when it comes to communication and wait times. We're always looking for ways to improve our service, so feedback like yours is invaluable. I'd appreciate the opportunity to discuss this further with you and see how we can make things right moving forward - please feel free to reach out at any time. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993
Excellent Service by Cesar!
Excellent Service by Cesar!! Will definitely refer more clients to him and for sure will be back !!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are glad to hear that Cesar has provided excellent service. He and the Lexus of Pembroke Pines team appreciate your recommendation! See you next time!
Great experience all around.
Great experience all around. Alejandro Font sales always very attentive and good customer service. He handled everything for us.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to know you had a great experience with Alejandro and our team at Lexus of Pembroke Pines. Thanks for the review, we appreciate your feedback!
This is my third vehicle from LPP and I would not
This is my third vehicle from LPP and I would not consider another dealership. I have been to another Lexus dealership and found them lacking by comparison.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're so glad to have you as a loyal customer at Lexus of Pembroke Pines! It's great to know that we've been able to consistently meet your expectations. Thanks for choosing us again and enjoy your new vehicle!
Sammy was a pleasure to work with.
Sammy was a pleasure to work with. He doesn't make you feel pressured. Very pleasant. Other dealerships act like sharks! He was very professional and straight to the point. I showed him what I wanted for my trade in and he made it happen. Overall, very satisfied! This is my second lease with Sammy and he's my go-to guy.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're so glad to know that Sammy made your leasing experience a positive one here at Lexus of Pembroke Pines. It's great to see you've found your go-to guy in him! Thanks for choosing us again, and enjoy the new lease!
Sammy was a pleasure to work with.
Sammy was a pleasure to work with. He doesn't make you feel pressured. Very pleasant. Other dealerships act like sharks! He was very professional and straight to the point. I showed him what I wanted for my trade in and he made it happen. Overall, very satisfied! This is my second lease with Sammy and he's my go-to guy.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to know that you had a pleasant experience with Sammy at Lexus of Pembroke Pines. It's great to see our team could make your trade-in process smooth and satisfying! Thanks for choosing us again, we appreciate the support!
It was great it was/take a lot of processing but was
It was great it was/take a lot of processing but was finally wat I wanted.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
We're glad you had a great time working with us, Allen! We appreciate your patience throughout the process and hope you are enjoying your new vehicle to the fullest. Thanks for choosing Lexus of Pembroke Pines!
Fred is the best sales person.
Fred is the best sales person. His professionalism and energy are staying on the highest level. The whole team of Lexus of Pembroke Pines up to the Top Managment is amazing. If you want to by a Lexus you must definitely start your journey with them and call Fred. You become the family member of the best family of the World and you will be proud of yourself also. The quality of the Lexus cars are amazing. Thank you so much for your care. I wish you to be on the top and lead between all Lexus dealerships!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to know that Fred and our team at Lexus of Pembroke Pines made your car-buying experience a memorable one! We strive for professionalism and top-notch service. Thank you so much for the kind words. We'll be here if you need anything in the future!