Reviews
Sammy was great to work with.
Sammy was great to work with. The purchase went very smooth from beginning to end.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congrats on your new ride! We are so glad that Sammy made your buying experience seamless. Thank you for choosing Lexus of Pembroke Pines!
Edgar Chaparro, he is the best!
Edgar Chaparro, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and they know they’re stuff. Amazing experience overall .
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're so glad to know that Edgar made your experience smooth and enjoyable at Lexus of Pembroke Pines. It's great to see our team going above and beyond for customers like you! Thanks for sharing this amazing review with us.
Edgar Chaparro, he is the best!
Edgar Chaparro, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and they know they’re stuff. Amazing experience overall .
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to know that Edgar made your experience smooth and enjoyable at Lexus of Pembroke Pines. Our team always aims to go above and beyond for our customers! Thanks for the great review. We appreciate it!
Had a great experience with this dealership.
Had a great experience with this dealership. Patrick was awesome. He very thorough and took his time on his day off to explain certain features of the vehicle with us. He was great about following up with us and made himself readily available when we had questions.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're so glad to know you had a great experience with us at Lexus of Pembroke Pines! It's wonderful that Patrick was able to assist and make sure all your questions were answered. Thanks for the positive feedback, we appreciate it!
I had a very pleasant experience purchasing my new Lexus.
I had a very pleasant experience purchasing my new Lexus. Valentina was my sales representative, and she did an amazing job for me. She took the time to show me different cars and gave me her own eperiences with the different models and helped me pick the best one for my life style. She went above and beyond and answered all my questions. Really recommend Valentina and this dealership
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Andrei, it's great to know that Valentina provided you with such a positive experience at Lexus of Pembroke Pines. We're glad she could help guide your decision and answer all your questions. Enjoy the new ride!
The experience was smooth and transparent.
The experience was smooth and transparent. Communication between departments allowed for customer focus and care.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to know that you had a smooth and transparent experience at Lexus of Pembroke Pines. We strive for excellent communication between our departments to ensure customer satisfaction. Thanks for the review!
This was the best experience.
This was the best experience. My family has been leasing from Lexus for over 10 years specifically at Pembroke Pines. I recently leased mine and the process was so easy Zee and Art are both amazing definitely will be leasing another in 3 years
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to know that you had a great experience with Zee and Art at Lexus of Pembroke Pines! We appreciate your continued support over the years and hope to see you back again down the road!
I was very disappointed on this service.
I was very disappointed on this service. I had an appt at 10am and was called in at 11:05am. I had arrived about 15 minutes earlier. When i finally got to speak to the specialist and they advised they still had not looked at my car even though they drove it about 10:10am. I received several calls the day before to confirm appt and even to speak to a sales rep. On my way to the appointment, they called again to confirm my appointment. I was there waiting for almost 3:30hrs. They didn't even ask if i was going to wait or have someone pick me up. They tried to sell me tires and when i ask how much longer they told me not much. That was over an 1hr later. The sales rep called me and told me they were going to come by to see me and they never did. 1st time i had a bad experience with them.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I'm sorry to read about your recent experience with us. It's clear that we did not meet our usual standards of service and for this, I apologize. We strive to provide efficient communication and timely care throughout the process, so it's disappointing when we fall short. I'd like to step in and address your comments directly. If you are willing, please give me a call when you are available. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332
Lexus of Pembroke Pines has outstanding customer service.
Lexus of Pembroke Pines has outstanding customer service. I have been a loyal customer for over 20 years and they have guaranteed I will remain a Lexus customer for life.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled to know you've been with us for 20 years at Lexus of Pembroke Pines! Your loyalty means a lot and we look forward to continuing our service in the future. Here's to many more years together!
Excellent customer service and every one is very
Excellent customer service and every one is very professional and the service advisor Jose Amaro is just amazing
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to know you had an excellent experience with our team, especially Jose, at Lexus of Pembroke Pines. Thanks for the great review!