Morrie's Minnetonka Ford

I bought a used car from this dealership. Car was fine until I noticed the rear windshield defroster isn't working after 3 weeks of date of purchased. Contacted the Sales person (John), he said he will let his sales manager (Kevin Schiltz) know and contact me back shortly. A week went by and still didn't hear anything from the sales person, so I brought the car in, left it there for 2 days they didn't fix it because they said they were busy and didn't have time to fix it. The car was still under the Buy Happy program (30 days) until I brought it back 2nd time. Sales manager declined to fix it and said "Sometime it happen when got the car for a good deal". I bought the car for $19,000 includes the Platinum Extended Warranty for a 2007 Lexus GS350. I don't think I got a good deal to begin with, and I asked him if he would of pay for the car if he knew the rear defroster didn't work. He then offered me $200 if I get someone else to replace the whole windshield because service guy said that the heating element damaged the glass so I would need new rear windshield, which could cost easy $600 to replace the whole windshield. I declined his offer and Kevin immediately said "We got nothing else to talk about, I retracted the offer" and then hung off the phone, so unprofessional for a manager to treat customer that way. It would take years for the heating element to damage the glass (the car only has 55k miles), so not only the car didn't pass the 100 point inspection before sold but Morrie's Minnetonka Ford didn't disclaim or mention in the purchase agreement/ad that car has rear window issue. They also want to drag the process to pass the 30 days Buying Happy so you can't return the car. It is a part of the Safety when it comes to Rear defroster, we're all live in MN and imagine driving around winter without rear defroster. Stay away, do not buy your car from this dealership!!!

Excellent sales person, sales manger, and service. Fred Hintze went out of his way to help and even though we had difficulty finding the exact vehicle we wanted Morries came through for us by suggesting we order a vehicle.

We had the absolute pleasure of working with Nick B. in sales and couldn't have been happier with our experience. He was patient and truly took the time in showing us multiple vehicles. He was incredible to work with and made sure we were 100% on our decision in buying a new car. We ended up buying a Ford F150 which was perfect for our expanding family and Nick was very thorough in explaining all the features of the truck and made sure we were making the best purchase for us! Thank you again Nick and Morrie's Ford!

I visited the dealership and it was nothing less than the best buying experience ever. Thanks to Kyle the salesman, Richard the manager and John in Finance. Great work and I will recommend you all....

The quality of work gets a 4 star because it took 5 days longer for my vehicle to be fixed then projected. Someone in the back had made a mistake about something deep in my engine so it had to be taken apart again in order to fix a sensor. I give the price a 4 star because I am from a small town, so its basically impossible for a city dealership to beat small town prices. Customer service and friendliness received 5 stars respectively due to the fact that Eric Begin provided excellent explanations of what was going on and how it was going to be fixed. I didn't feel left in the dark.

Worked with salesman Jake Braun, did a outstanding job on the 2013 Lincoln MKX, I think I got a good deal, but the whole deal was smooth. MikeP.

Mom is in her 80's. Loves her Lincoln. Wipers worked good on most of the windshield, but had a couple areas where it was still hazy. My Mom and I went in and asked about the problem. Eric was helpful, friendly and explained the situation. Got wipers replaced, cleaned the windshield and the problem was fixed. He told us that car washes sometimes put a wax on the car and that wax causes haze. Also showed us the wearing on the wipers. I joked that he probably wasn't expecting to clean windows for us and he said he was happy to help. It was his pleasure. Nice guy, and thanks for the great attitude!

Good morning Greg. I just attempted to schedule an appointment to have my 2011 Lincoln MKX serviced, tire rotate and brake check plus check on driver side seatbelt chime. You must have gone to an automated system where a computer determines whether you are allowed to wait, get picked up or rent a car. I happen to live in Circle Pines, which is 26 miles east of your location. I have not had problen waiting previously. But your attendant would not allow it because of the computer program. I had to eliminate repairing the seat belt chime (no big deal for me) and then the computer would allow me to wait. Then I could return another time to have the chime checked out. Frankly that's just too much hassel for me and several steps backwards in customer service just to make money for the dealership. Although I am scheduled for tomorrow, it will likely be the end of my travels to Morries for service. Sorry to dump this on you as you have always been accomodating to me in the past. Jim

Service department is the worst I have ever encountered. Staff is rude, and I've taken my car in three times for the same problem which has yet to be fixed. They do not return phone calls and misled me about the amount of time service would take. I'd give 0 starts if I could.

i bought my f350 from Morrie's Minnetonka Ford, the experience was great I love the free car washes and have had 2 oil changes and both time service was done promptly and correctly. I would recommend Morries to anyone.