Morrie's Minnetonka Ford

Exceptional Same-Day Service! I recently brought my Ford Expedition into Morrie's Minnetonka Ford to handle a recall, and the team completely blew me away. I didn't even have an appointment, yet they managed to get the vehicle in and the recall completed on the exact same day. A massive thank you to Adam, the Service Writer, who made the entire process incredibly seamless and stress-free. I also want to specifically recognize Jeff, the technician who worked on my Expedition. The quality of his work was absolutely sublime. It is instantly obvious that he brings 24 years of experience to the shop floor—his level of expertise, efficiency, and care for the vehicle are unmatched. If you want lightning-fast, highly skilled, and genuinely helpful service, this is the place to go. Five stars all the way!

Service time was quick. Staff members were kind and explained the process thoroughly. Would recommend this dealership for service.

Gabe did a wonderful job communicating with me and answering all my questions. I WILL bring my vehicle back to morries.

I’m honestly extremely disappointed with the customer service at Morrie’s Minnetonka Ford. I purchased a brand new vehicle annd it’s still under 5,000 miles on it, and it’s already experiencing multiple issues. What’s even more frustrating is the complete lack of communication and follow-up from the dealership. I’ve called the sales manager multiple times, left voicemails, contacted the sales department, and even reached out to the service department and nobody returns calls or seems willing to help. I buy a new vehicle every 2–3 years and have never experienced customer service this poor. When someone spends this kind of money on a new vehicle, the expectation is basic communication and support, especially when problems arise this early. At this point, I feel completely ignored as a customer.

The appointment process was very easy and they kept me informed as to the status of the service. I was very happy with the service and will use them again.

I had a great experience working with Minnetonka Ford and my service advisor Greg, look forward to working with him again in the future.

Great, fast and efficient service! Carter was very helpful and informative. He quickly identified the issue with my car and the solution

Our salesman, Kyle, did a great job! He even went and picked up our new vehicle from a distance away.

Service dept was great! Greg was very attentive, explained everything and kept me informed all along the process.

I appreciate prompt service and professional results along with an explanation of what was done