Reviews
The entire team always leans in and steps up to handle
The entire team always leans in and steps up to handle whatever issues come at them. And they do it quickly yet capably every time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We want all our customers to feel this way when leaving our dealership!
I felt I was taken care of beautifully during the
I felt I was taken care of beautifully during the purchase of my new SUV. The salesperson was friendly and knowledgeable and helped me through the process. Any questions that came up were promptly answered, financing was clearly explained and they help me make the best choices throughout the process.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Annapolis. Safe travels!
Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Everyone is very friendly and willing to help.
Everyone is very friendly and willing to help. They are very responsive to my questions I msy have about my car.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi Katied, thanks for the positive star rating! Is there anything that stood out about your experience we can share with our Team? We hope to see you again!
Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
I only receive the most exceptional customer service from
I only receive the most exceptional customer service from Ronan at Mercedes. It was a part of the reason I bought a Mercedes because of their amazing customer service.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
best experience ever
julian connor is the best. your to go person, very friendly and helps you at every step in the process of buying your new car
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Fola, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you and we hope to see you again! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Bought a new car in October.
Bought a new car in October. Casey Duffy, Mike Herron, Larry Cash - all top notch.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you and we hope to see you again!
Hello, we appreciate you taking the time to leave us this feedback. We hope you continue to choose us for all your automotive needs! Take care!
Steve always stop what he’s doing to make me feel like
Steve always stop what he’s doing to make me feel like his only client. If you ever need anything go to Steve.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Annapolis. Our team is available should you require any extra help.
Thanks for the great service.
Thanks for the great service. Steve Nevitte is super responsive and helpful every time I bring my car in. Having a consistent point of contact each visit… Steve is always honest and to walks me through all my options on service. He really makes the Mercedes annapolis service team shine!😊
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy we could provide you with a positive experience! Our team is available should you require any extra help.
Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Annapolis - Service Center. Our team is available should you require any extra help.
Steve is some one I can rely on to make sure the job is
Steve is some one I can rely on to make sure the job is done correctly. He is honest and I trust him 100%. I can not say enough good thing about the support and help he has given me over the years.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, thanks for your praise and kind comments about our staff. Our team is available should you require any extra help.
Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Annapolis - Service Center. We are always more than happy to assist you if anything else comes up. Take care!
I came in on Saturday to get the Mercedes Me change to me
I came in on Saturday to get the Mercedes Me change to me as the new owner. Mr. Darnell Bowens was right there to assist with no problem. He also took the time out to show me how to work the many features on my GLE. He was very knowledgeable and had patience with me. He didn't have to do this, but he did and I just wanted to make it known how appreciative I was and still am. Keep up the good work. God Bless Mrs. L. Burns
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Annapolis. We hope you continue to choose us for all your automotive needs! Take care!