Reviews
Had appointment for oil change and to have a lane keep...
Had appointment for oil change and to have a lane keep assist indicator looked at. When I got there she told me I could only get my oil change done If I was waiting and I’d have to bring it back later for the indicator. Really upsetting when it would have only taken a tech maybe 30 min to realize it’s the camera that gm is having problems with. Could have at least gotten a order for the part if it wasn’t in stock. So now I have to schedule a day to leave it. This day and age of COVID does not make it easy or safe to get a ride to and from. Sad service after buyin a $70k truck. Might just take it to Tom bell in Redlands.
- Customer service 3.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
We had a graft experience with the entire mark...
We had a graft experience with the entire mark christopher team! We got a great deal on the exact vehicle we’re wanted. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900
So I tuck my truck the 11 th and today I noticed that the...
So I tuck my truck the 11 th and today I noticed that the cap where you add on the oil for the engine was never placed back. So I’ve been driving with like that and was wondering if I can bring it back to get rechecked?
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
I have been very pleased with the service experiences I...
I have been very pleased with the service experiences I have had at Mark Christopher. My service writer Nobu has been exemplary. They were pretty fast even went very busy.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of our team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
I was first 2 vehicles in line prior to open. 7am. Dario...
I was first 2 vehicles in line prior to open. 7am. Dario Gomez was my rep. I requested Mobil 1. 830 got a call from DG and said they can’t find móbil 1. Told him to to put other synthetic oil and veh wasn’t ready until 930am. Took to long and failure to keep customer informed by rep on vehicle status. Poor customer service. Also 2 customers without mask in pay area for over 15min walking around and weren’t told to put mask on.
- Customer service 1.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
I would recommend this dealership to my friends. I was...
I would recommend this dealership to my friends. I was treated very well. I am very happy with my new car. I would buy another from this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the wonderful review about your recent visit with us. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Best, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900
I had my XT5 serviced and received my vehicle back timely...
I had my XT5 serviced and received my vehicle back timely with an explanation of all that was done. I received courteous service by all.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Best regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
Fantastic service department, I have used them multiple...
Fantastic service department, I have used them multiple times now and service has been great consistently throughout my visits. The staff is very friendly and efficient in their work, I would definitely recommend them.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. All the best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
The service was great. I had a warranty issue to where my...
The service was great. I had a warranty issue to where my brakes did not work. I believe it was a vacuum pump. Everything was was fixed but I was charged a fee for having my truck towed in. The truck was unsafe to drive due to a faulty part but I am being charged to get it to the dealer?? That’s messed up. This will definitely affect what and where I buy my next truck.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact me so we can address and remedy your concerns. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
Purchasing my car from you is a tremendous regret! Your...
Purchasing my car from you is a tremendous regret! Your sales people lie!You just charged me $155.00 to say my car needs gas.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932