Skip to main content

West Broad Honda

(593 reviews)
2021 consumer dealer award
View 2 awards
2021 consumer dealer award 2020 consumer dealer award

Reviews

(593 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Broad Honda from DealerRater.

Want to share your experience with this dealership?

Write a review

Honda Staff dealing

The staff at West broad Honda under the leadership of of Aed Quarles (sale manager) is wonderful. This was my second time buying the car. In both the deals Aed played an exceptional role. I will not forget to mention Cory Scheiner and Tim Cartwright being very helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

2022 Honda CR-V

Kevin Smith is wonderful! He is friendly and very helpful. We knew we would have to wait for a vehicle to come in and he explained the process. Also, Tim in finance is great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Amazing Guys

I have been using West Broad Honda for years and have always received excellent service from a group of wonder guys. Thanks to you all and especially Mr. Royal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

I bought this car it’s a 2016 it’s been a wonderfu

Each time my service is needed I always go to West Broad Honda the same person has been helping me for many many years everything goes well he explains everything he treats me and my family so nice this is the second car that I had bought from West Broad Honda love going down and whenever I buy another car I will be buying it from West for Broad Honda!! I have sent many people there to buy a car and many of them have because I have confidence in their service and the way they treat people!! We live in the Mechanicsville earlier it’s not really far from us so we have always gone to Mechanicsville Honda!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Happy camper

I love this dealership service department. They always take good care of my car.They inspect my car for things that need to be done. I travel alot, and need reliable transportation and they make sure my car is running at its best. Thanks for the great service. I will be back..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Satisfied Customer

Went in for vehicle state inspection. It was taken care of promptly. I waited in the QUIET ROOM. Every auto dealership should have a “Quiet” waiting room option.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 1.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Diane

I had a great experience at West Broad Honda when I took my car for an inspection, the technician was polite and courteous. I will visit them again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great Customer Service

Brett the service manager was great to work with, called me quickly to discuss my service. I greatly appreciated his courtesy. I will definitely bring my car back again for service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Service appt

Exceptional

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Another great experience with this dealership

Had a great experience with the service department. Been dealing with this dealership for many years.Would highly recommend them.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No