Reviews
Great Customer Service
As usual great experience. Leslie is extremely pleasant to work with. She always gets me an apartment at my convenience & has my vehicle done on time. I received updates via text as I requested as far as status & complete work. I will return to & highly recommend West Broad Honda
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I don’t know what this is
My whole experience at Pearson Honda was pleasant the person who attended to my needs was easy to talk to and made sure I was satisfied. All was explained and I would definitely return to Pearson Honda. Excellent service in all ways.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
My Favorite Honda Dealership
Prompt and reliable. Always a pleasant visit with this dealership. Waiting room is clean. Highly recommend this place. Prices are reasonable and competitive. Service is outstanding.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
GREAT SERVICE!!
My battery died late on a Friday afternoon and I had my Ridgeline towed to WEST BROAD HONDA. My service advisor, Danny Cruise, was quick to get the paperwork done! As always Danny was very organized and worked efficiently. I got a call early the next morning (Saturday) from Danny telling me that my truck was ready for me to pick up. As always the service was great! I’ve always have my service done at WEST BROAD HONDA and I have never had a problem! I will always take my truck to This dealership because I know the work will be done right! 🙂 Oh thank WEST BROAD HONDA and Danny Cruise for always coming through for me!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Used car purchase
Great experience working with Chris Dvorak. He made the process clear and simple, we’ll be calling him next time we’re looking for another new or used car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent and timely sevice
I experience an unexpected Battery Failure. The service department checked the status of the battery in a very timely fashion . The battery replacement was very timely.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Purchase
Mac took good care of me in this difficult time of trying to purchase a new Civic. From order through to arrival, he kept me informed & up to date. He has helped me with multiple purchases over the decades. I’m thrilled with my new car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Service - Scheduled maintenance
I always have my Honda CRV scheduled maintenance done at West Broad Honda. All my past experiences have been excellent and such was the case at my recent visit. It is a real pleasure to deal with a female service advisor such as Leslie Fields. Impressive in her knowledge and customer service skills, she has my utmost confidence. I keep going back to WBH and I always ask for Leslie.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Best Service
These folks know how to treat their customers. They've been maintaining my vehicle for over a decade. I love the service, the cleanliness, and the friendly staff.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Always good service
Service employees are friendly and professional and will phone me promptly with any issues they see with my car and when my car is ready.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase