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West Broad Honda

(593 reviews)
2021 consumer dealer award
View 2 awards
2021 consumer dealer award 2020 consumer dealer award

Reviews

(593 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Broad Honda from DealerRater.

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Great Customer Service

As usual great experience. Leslie is extremely pleasant to work with. She always gets me an apartment at my convenience & has my vehicle done on time. I received updates via text as I requested as far as status & complete work. I will return to & highly recommend West Broad Honda

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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I don’t know what this is

My whole experience at Pearson Honda was pleasant the person who attended to my needs was easy to talk to and made sure I was satisfied. All was explained and I would definitely return to Pearson Honda. Excellent service in all ways.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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My Favorite Honda Dealership

Prompt and reliable. Always a pleasant visit with this dealership. Waiting room is clean. Highly recommend this place. Prices are reasonable and competitive. Service is outstanding.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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GREAT SERVICE!!

My battery died late on a Friday afternoon and I had my Ridgeline towed to WEST BROAD HONDA. My service advisor, Danny Cruise, was quick to get the paperwork done! As always Danny was very organized and worked efficiently. I got a call early the next morning (Saturday) from Danny telling me that my truck was ready for me to pick up. As always the service was great! I’ve always have my service done at WEST BROAD HONDA and I have never had a problem! I will always take my truck to This dealership because I know the work will be done right! 🙂 Oh thank WEST BROAD HONDA and Danny Cruise for always coming through for me!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Used car purchase

Great experience working with Chris Dvorak. He made the process clear and simple, we’ll be calling him next time we’re looking for another new or used car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent and timely sevice

I experience an unexpected Battery Failure. The service department checked the status of the battery in a very timely fashion . The battery replacement was very timely.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Purchase

Mac took good care of me in this difficult time of trying to purchase a new Civic. From order through to arrival, he kept me informed & up to date. He has helped me with multiple purchases over the decades. I’m thrilled with my new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Service - Scheduled maintenance

I always have my Honda CRV scheduled maintenance done at West Broad Honda. All my past experiences have been excellent and such was the case at my recent visit. It is a real pleasure to deal with a female service advisor such as Leslie Fields. Impressive in her knowledge and customer service skills, she has my utmost confidence. I keep going back to WBH and I always ask for Leslie.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Best Service

These folks know how to treat their customers. They've been maintaining my vehicle for over a decade. I love the service, the cleanliness, and the friendly staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Always good service

Service employees are friendly and professional and will phone me promptly with any issues they see with my car and when my car is ready.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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