Reviews
great truck and service
My experience at imperial was top notch. Ian and Ali were awesome gave me a great deal on my trade and put me in a new f150 which looks amazing. Really genuine people that make the buying process easy and enjoyable. Thank you imperial ford!! Randy
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your business and for taking the time to share your kind words about Ian and Ali and your experience at Imperial Ford. Ian and Ali and the entire staff at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances.
Purchasing vehicle
Purchased a car with Bob Champagne. He was professional and very knowledgeable of the inventory. He did not pressure me into any business deal. He was a great salesman and we had a successful transaction. I look forward to any future sales at Imperial and working with Bob.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Katherin: Thank you for your business and for taking the time to share your kind words about Bob and your experience at Imperial Ford. Bob and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.
Multiple car purchases
I purchased 5 vehicles from Bob Champagne at Imperial. The process was smooth and handled professionally. I was completely satisfied and will be returning for any vehicle purchases in the future.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Michael: Thank you for your business and for taking the time to share your kind words about Bob and your experience at Imperial Ford.Bob and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.
Mutilple vehicle purchases
I have purchased 5 vehicles from Bob Champagne at Imperial Ford. Each vehicle purchase with Bob was smooth and handled professionally. I plan to continue purchasing any future vehicles through Bob at Imperial.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Appreciative
Knowing a holiday is coming up and I am traveling I had 1 last thing I needed . I needed service on my vehicle for my travels . When I walked in the service area was very busy. I spoke to Rick and explained I did not have an appointment a d the situation I was in . He was able to get my vehicle in and serviced. I would highly recommend Rick and the Imperial Ford service team to everyone with a vehicle. Thanks imperial Ford
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Robbie22, Thank you very much for taking the time to share such positive feedback of your experience working with Rick and the team at Imperial Ford. I am very glad that we were able to assist you right away and get your vehicle ready for your holiday travels. We appreciate the opportunity to service your vehicle and look forward to meeting your future service needs. Hope you have a wonderful 4th of July holiday. Sincerely, Michael Penner General Manager Imperial Cars Chevrolet, Ford, Chrysler Dodge Jeep Ram, Hyundai
Great car buying experience!!!
Darren in Sales was very helpful and took care of everything with out hesitation. The whole experience at this dealership was incredible. I drove over 2 hours to do business with them and it was worth it.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Tony P: Thank you for your business and for taking the time to share your kind words about Darren and your experience at Imperial Ford. Darren and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford,Chevy,Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.
New truck Purchase
The salesman DAVE was great to work with and KIM in finance department was the most nicest person she explained everything to me on the paper work and could not be any more kinder she really made me feel important Thanks DAVE and Kim
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent Service
I was driving home from a recent work trip and blew a tire out. Rick and his team were extremely helpful. He knew I was on a time crunch to get home, and he helped me choose a tire and changed it quickly!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Imperial review
Had a excellent experience at imperial in mendon today, Kim in financing did awesome in making numbers work and was very satisfied and love my new truck!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Mike: Thank you for your business and for taking the time to share your kind words about Kim and your experience at Imperial Ford. Kim and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy,Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.
Quick service
My car kept dying and I had to jump it a couple of times in order to get it up to Ford. I was thinking I would be there forever because I didn’t have an appointment. I left the car and arranged for a ride. I wasn’t home more than an hour, when Donny called to let me know that the car was done. Needless to say, I needed a new battery, but was very happy with the ease of getting a diagnosis and the speed at which the car was fixed. Thank you to Donny for the prompt and courteous service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair