Reviews
NO PRESSURE NO PRESSURE
For my wife, I purchased a Ford EDGE 2015 loaded model from Imperial Ford with the help of Dean Childs, Sales; and Lou Carvalho, Sales Manager. They allowed me to take the vehicle home, show it to my wife and then bring it back. Upon my return to the dealership, I told them we really liked the car but the price was not in our budget. Lou said, "Let me see what I can do for you!" Currently we had been paying $350 per month on the vehicle we were trading in. Lou and Dean offered me a monthly payment (INCLUDING a non-deductible 9 year/150000 mile warrantee) under $400!!! It was a no brainer. This is the second vehicle I have purchased from this dealership. In 2014 I was able to design my own Ford Mustang Convertible of which I drove away on my 65 birthday blasting my Beach Boys tunes as I drove home. If you are lookin' for a Ford, go H E R E!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Service
I've had many experiences with different dealers, but Imperial Ford is by far the best. Donny goes above and beyond. I've had a lot of repairs done to my car, from brakes, to tie rods, and when my car is being serviced at Ford, Donny makes sure that I am receiving the best deals. I love how I get a coupon for a free car wash with my service. The little things make a difference, when deciding where to bring my car for service. I haven't had a bad experience yet. Will keep coming back. I would recommend asking for Donny!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Imperial does it right.
Over the years we have purchased numerous cars and each time the process was painful and frustrating. However working with Imperial Ford and Ron Dulac in particular was a total turn around rather than a typical turn off. Ron is the essence of a fair gentleman and not a pushy salesman type. We purchased two new Ford vehicles within 10 months for myself and my husband and never hesitated to give our business to Imperial. We do not live close to the dealership but it is worth the drive for superior customer service and the confidence that the investment in our car purchase was going to be fair and that we were being given good value and honest advice. We have since recommended Imperial to several friends who were also very pleased with Imperial. I never thought I would be able to give a rave review on a car dealership but Imperial justly deserves it.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Customer: Thank you for your business and for taking the time to share your kind words about Ron Dulac and your experience at Imperial Ford. Ron and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.
Purchased 2018 Ford F-150
Purchased a Ford F-150 (2018). It went very smoothly. My husband and I were quite satisfied with their customer service, and professionalism. My husband loves the vehicle! It was worth the trip. Thank you Ali Kehail (3rd purchase from him), and Rami Awad (for making the finance piece work).
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Rami: Thank you for your business and for taking the time to share your kind words about Ali and your experience at Imperial Ford. Ali and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep-Hyundai The best compliant we can receive is a referral. I hope you will refer your family, friend, colleague, and acquaintances to us.
Excellent Service
Santos Cruzado and Dave Bertulli provided excellent customer service. Both sales reps were patient, prompt, and professional. I'm highly satisfied with the deal I received on my F250 and I recommend this dealership to anyone who simultaneously wants a good experience and a great deal on a new vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Philip, Thank you for your business and for taking the time to share your kind words about Santos and Dave and your experience at Imperial Ford. Santos and Dave and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.
Good Service
Santos Cruzado and Dave Bertulli provided excellent customer service. Both sales reps were patient, prompt, and professional. Though I do wish my new truck came with floor mats, I'm still highly satisfied with the deal I received on my F250. Therefore, I highly recommend this dealership to anyone who simultaneously wants a good experience and a great deal on a new vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Great Service
Great service! All work done was spelled out in a completely clear way by Donny and he even arranged for a rental car for me. He kept me updated every step of the way. I always feel comfortable bringing my car here for service. Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service
Yet another great service performed by Rick and the Ford service team. Thanks again much appreciated. They always make you feel like part of the imperial family
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent service
Once again I had a first AM appointment for routine service on my way to work and once again the experience was excellent. I was greeted immediately with no delay, my vehicle was taken in and serviced in a very timely manner while I was able to work from their waiting area. I was called to the desk where I was checked out and on my way.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great Experience
I was considering replacing my 2006 F150 and had gone to a few other dealerships. At Imperial I met Ron D and we had an easy no pressure discussion about the various models available as well as the various deals and rebates. Ron was pleasant helpful and knowledgeable about the F 150 product line. There was no pressure and I was able to bring one home. Ian M assisted with the final negotiations and made the process easy. I would recommend both these individuals as good resources and helpful individuals. I feel they definitely did their best by me and I am very happy with my F150 Lariat. Great experience and customer service. Rich Franas
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Richard Franas: Thank you for your business and for taking the time to share your kind words about Ron D and your experience at Imperial Ford. Ron and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep, Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, and acquaintances to us.