Reviews
Very Happy A4 Owner
Jim Misciiscia is an amazing service advisor. He is very knowledgeable, thorough and he explains things well. Jacob was very helpful and friendly and got me into a beautiful Q5 loaner. Kern, the head mechanic said hello. The whole dealership was super!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate your kind words and are delighted to hear that Jim, Jacob, Kern, and the entire dealership team provided you with excellent service. It's great to know that Jim's knowledge and thorough explanations, along with the friendly assistance from Jacob, contributed to a positive experience. We hope you enjoyed your beautiful Q5 loaner. Thank you for choosing us!
Review
Pleasant experience on a routine service- multipoint inspection review. Love video/picture explaining needed services. Wait time acceptable. I feel comfortable and trust service recommendations
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're delighted to hear that you had a pleasant experience during your routine service and multipoint inspection! It's great that you appreciate the video/picture explanations and find the service recommendations trustworthy. Thank you for choosing our service, and we look forward to continuing to meet your automotive needs. Safe travels!
Great service!
My service rep was so helpful. This is the second time I use their service repair. Great service. Thank you Raymond!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the kind words Claudia! We are very happy to hear that we were able to provide you with an enjoyable experience!
paulson327@gmail.com
Nick Grimshaw, my service advisor, did a great job, explaining the service, lining up a loaner car, and answering my questions. I thought pricing was reasonable.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're pleased to hear that Nick, your service advisor, did a great job explaining the service, arranging a loaner car, and addressing your questions. It's also great to know that you found the pricing reasonable. We appreciate your positive comments and thank you for choosing us! Safe travels!
Audi of Peabody
Nick was very helpful to me and demonstrated excellent customer service skills. He really listened to my concerns and showed me that he cared. I?ve always been pleased with Audi Peabody, I bought my car there and continue to get service there even though the location is inconvenient to me. Nick?s demonstrated knowledge and customer service makes it worth the trip!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're delighted to hear about your positive experience with Nick and the excellent customer service you received at Audi Peabody. It's wonderful that Nick's knowledge and dedication to customer satisfaction have kept you pleased with our dealership. We appreciate your loyalty. Thank you for choosing Audi Peabody!
Audi Peabody is ?
Kevin is by far the best go straight to him. No xxxxxxxx approach and gives you great deals. Even offered me his goldfish!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the kind words Danielle! We are very happy to hear that we were able to provide you with an enjoyable experience!
My wife and I went to dealer interested in the Q5.
My wife and I went to dealer interested in the Q5. There were none on the floor so we spent 10 minutes looking at the cars on display. Although there were 5 people sitting at desks, none approached us offering help. Perhaps because I was wearing jeans they thought I couldn’t afford their car. I was driving an Acura RDX and was a cash buyer. After being ignored for so long, we left the showroom. Of course nobody attempted to stop us. Not very good customer service for sure.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for bringing this to my attention. I apologize for this negative sales visit experience you had with us. I would like an opportunity to fix this and to earn your business, please contact me at bconner@Group1Auto.com. I look forward to speaking with you. Brendan Conner, General Manager
Nicholas petralia-esposito
Nick petralia-esposito was truely amazing. He offered me a coke and bag of chips as well. What great service at Audi Peabody!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It's fantastic to hear that you had a great experience and that Nick provided amazing assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Excellent Service from Ray
Ray took care of my from the moment I pulled into the drive, my appointment was quick and I was able to carry on with the rest of my day!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your positive experience with Ray. It's great to hear that he took care of you efficiently and made your appointment a smooth process. We're here to assist you!
SR3 inspections and first oil change.
Long wait for oil change and inspection. Was not informed when I made the appointment that it would be taking over 2 hours. I thought that making an appointment would make the process quicker.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Richard for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!