Audi Peabody

I brought in my Q5 for service at Audi Peabody and it was a great experience.. Everything is smooth with Stefan.. Paperwork and loaner in less than ten... minutes.. 360 inspection and maintenance from the techs was done perfectly..

Greg is a great service provider. Very efficient and great communicator. The car was ready in the time promised and they even washed it for me

The Audi team was great picking up my car at my hone, bringing me a loaner, and then returning my car to my home. All went very smooth.

Audi Peabody Dealership told me tire had small hole in middle of tread but because tire has noise reduction technology (foam inside) it cannot be repaired... and I have to buy new tire for $475. I left and called Hankook American HQ and was told tire can be repaired. Some dealers are not familiar with the process. It is almost the same as regular tire but section of foam needs to be removed inside tire. They sent me instructions. I went to Costco Tire and they fixed it for $11!

I’ve always been happy with service. This time less so. I made an appointment for 8:45. I live 30 minutes away so I have to plan. When I got there... they said it might not go into service for 2-3 hours. Yikes. And then would take another 2-3 hours. So I took a loaner. I called from my house to check on ETA and was told it was done and going to be washed. So I headed back. When I got there I was told the tech was at lunch and they weren’t sure car was done. For sure it wasn’t washed. So I waited to figure out how I was going to kill another hour or so on route 114. I just stayed. About 15 minutes later Service guy came back with car. Apparently it was done but not washed. He asked if I could come back for a wash or if I wanted to wait. I did not want to wait. I’d cleared out my car before going to Audi in anticipation of having it cleaned. So then I left and paid to go to a car wash. One last thing. They changed battery in my FOB after I told them is just out in a new battery. They told me it was a dead “new” battery and charged me $6.99. No big deal, but I wanted to return the bad battery to CVS but could not since they tossed the bad battery. These things are nothing major, but it’s not the standard I’ve been used to at Audi.

Great customer service, everything was great, Ryan and his team were nice and helpful. Explained everything to us in advance and the service was quick... and excellent.

I inquired to contactless purchase an A4 Allroad and was connected with Jon Cohen. His support is excellent - from providing a detailed eye, to walkaround... video, documentation, and negotiation. I highly recommend Audi Peabody and Jon Cohen.

Very thorough and communicative service staff. I had a window issue (under warranty) and was provided a loaner vehicle for the time my car was in the... shop. I was kept in the loop during the entire process.....which is HUGE to me because I hate having to call a a place of business to find out the status of an issue....it makes me feel like I’m being a pest. I appreciate Audi Peabody’s approach.

A quick and well done 45,000 mile maintenance. I gave a good review because I know it’s not the dealers fault but the Audi corporation but the back... of the Alroad is never vacuumed. Why clean a car yet not vacuum the trunk area? Can it really take that long? And as a customer I would have greatly appreciated it.

Service Consultant provided excellent customer service! Always return calls and/communicated the process about the service the car needed. Appointments... were always available with no problems.