Hyundai of Paramus

Great dealership, they’ll go above and beyond for your satisfaction. They’re sales team and customer service are on point.

I am so fortunate to have meet Michael Gibson, 6 years ago. He is such a kind and honest gentlemen. I leased my Tuson from him, and was so happy with my new car. I went back last year again to Michael and asked for another car to lease and he was ready as ever for me. He helped me to get another new tuscon in my budget. Michael is so patient, knowledgeable and honest and friendly. I feel like a family whenever I visit Michael and the dealership. Love everyone at the place. I have always reccommend everyone. the best.

Avoid This Dealership at All Costs! I feel compelled to share a nightmarish experience we've had with this dealership, and I strongly urge everyone to steer clear of it. Our new car is grappling with a straightforward issue – it REFUSES TO POSS INSPECTION. Despite being well within the warranty period, the service department shockingly demanded $800 for diagnostics and a four-hour drive just to identify the problem. Their assurance to fix the car afterward leaves us skeptical. Our attempts to address the issue directly with the dealership have been met with outright hostility. The manager went so far as to ask us to leave or threatened to call the police, insisting they can't assist with the car troubles. They consistently deflect responsibility, claiming the problem lies with their service department. Even after reaching out to Brian, our original salesperson (who is now in a finance position), and Ludwin Rosa, the manager who initially promised to help us pass inspection, our calls have gone unanswered. Ludwin Rosa, purportedly too busy to respond, has left us in the dark despite multiple attempts, including emails. In a desperate attempt to pass inspection, we opted for an oil change, hoping it might alleviate the issue. Unfortunately, our $150 investment only unveiled an additional $2500 in necessary repairs. Undeterred, we proceeded with the inspection this morning, only to have the car fail once again. This ordeal has persisted for over a year, characterized by ten unsuccessful attempts to resolve the issue. In stark contrast, our three older Honda cars from a different dealership have never given us a single problem. The complete disregard for customer concerns displayed by this dealership is utterly unacceptable. Spare yourself the headache and look for a dealership that genuinely values its customers and stands unwaveringly behind its products. As someone who has purchased numerous cars, including a Honda Odyssey in 2007 that I still drive, this experience has been an unprecedented letdown.

Avoid This Dealership at All Costs! I feel compelled to share a nightmarish experience we've had with this dealership, and I strongly urge everyone to steer clear of it. Our new car is grappling with a straightforward issue – it REFUSES TO POSS INSPECTION. Despite being well within the warranty period, the service department shockingly demanded $800 for diagnostics and a four-hour drive just to identify the problem. Their assurance to fix the car afterward leaves us skeptical. Our attempts to address the issue directly with the dealership have been met with outright hostility. The manager went so far as to ask us to leave or threatened to call the police, insisting they can't assist with the car troubles. They consistently deflect responsibility, claiming the problem lies with their service department. Even after reaching out to Brian, our original salesperson (who is now in a finance position), and Ludwin Rosa, the manager who initially promised to help us pass inspection, our calls have gone unanswered. Ludwin Rosa, purportedly too busy to respond, has left us in the dark despite multiple attempts, including emails. In a desperate attempt to pass inspection, we opted for an oil change, hoping it might alleviate the issue. Unfortunately, our $150 investment only unveiled an additional $2500 in necessary repairs. Undeterred, we proceeded with the inspection this morning, only to have the car fail once again. This ordeal has persisted for over a year, characterized by ten unsuccessful attempts to resolve the issue. In stark contrast, our three older Honda cars from a different dealership have never given us a single problem. The complete disregard for customer concerns displayed by this dealership is utterly unacceptable. Spare yourself the headache and look for a dealership that genuinely values its customers and stands unwaveringly behind its products. As someone who has purchased numerous cars, including a Honda Odyssey in 2007 that I still drive, this experience has been an unprecedented letdown.

Paramus Hyundai is great dealership. My salesperson Eddie is patient and very knowledgeable about which SUV would be best for my needs. He always provides excellent customer service, which is why I've leased 4 cars with Eddie and Paramus Hyundai!

They screw up and then the service manager Vivian acts like she is doing you some god forsaken favor by providing a loaner car after I had to rearrange my work schedule, drag my way up to her service department AGAIN because my car was in their shop for 8 hours and the work was not completed. Not to mention I'm covered under my bumper to bumper warranty and got charged a diag fee of $200. No multipoint. Then when you try to call her out she will berate you and make it look like you are the bad guy in front of other customers! It took a complaint to Hyundai and multiple phone calls before she even agreed to help. Then hits me with a surprise hold on my CC that will not go back for 90 days. SO DO NOT ACT LIKE YOUR ARE DOING ME ANY FAVORS MS. VIVIAN. I will most defiantly be sharing my experience with everyone I know and making sure they stay as far away as possible. I gave you guys a second chance and once again you shown customer service is your last priority.

Two Service Department Managers and Advisors were disrespectful, 2022 Hyundai Santa Cruz pick up, blind spot monitoring system alert keeps coming on every few minutes. Car has 15k miles, dealer cannot fix problem but nun the less said I owe $400 for diagnostics. I could go to Auto zone for free diagnostics. They gave me back an unsafe vehicle! And said they were taking me to court. Notifying Hyundai Corporate

Great dealership- our salesperson, Iggi, was amazing. Very knowledgeable and was able to help me find what car best fit my current needs. He also helped me get the best deal possible. I am so pleased with my Tucson!

Paramus Hyundai has the absolute worst Service department. Aside buying a new car with issues, starting with recalls, converter, and ultimately the motor, leaving me stranded in two states. The Advisor, Konstantinos is demeaning person that uses his knowledge as power to intimidate seniors like me, he makes you feel stupid. If I chose not do to the list of recommended maintenance repairs costing thousands of dollars, the advisor would get upset and quiz you every word making me feel I am at risk. The Paramus Hyundai owner/s should not tolerate this behavior. Sad to say, I would NEVER, EVER recommend the Paramus Hyuandai. Hyundai headquarters/customer care should be aware of such behavior as well as the State of New Jersey Better Business Bureau and Senior Citizen Advocates.

Horrible customer service . Vivian knows nothing about what customer service is. Does not know how to speak with people nor does she anything about cars. I have an electric vehicle and instead of following the service instructions for it she berated me. Another person also confirmed what I was saying about it but she thinks she knows better.