Hyundai of Paramus

Worst service department I ever dealt with and that is a high bar to jump over. If you have an extended warranty make sure they are honor it there policy is to pretend it doesn’t exist /as trump says you have to fight like xxxx to get it. If I never have to deal with them again it will Beto Soon

I want to preface this by saying that my only issue was with the finance manager not aligning to what the sales rep promised us. Totally understand that our trade in was complicated esp with recent big purchases (house & car). Before we started the trade in process or anything else, they should have ran my credit as we told them what it was. After we agreed to purchase and was in the finance office, they told us there's a credit score minimum for a certain APR. We've asked numerous times if the rates or the total cost will change as we will not purchase otherwise. Keep in mind that they were aware of my large purchases and my credit score, so we were very upfront about it. This car was supposed to before my father so it was disappointing to waste not only my time but even the sales reps. It left a very bad taste in our mouth as we recently purchased a Lodi Mazda and did not have the same experience.

2nd time tried not to honor the extending warranty outrageous prices unnecessary work always trying to beat like I said worst dealership in nj

I'm not usually someone that writes a review, but time and time again, this dealership has infuriated me with how they go about offering their services. There have been numerous occasions where I asked to confirm the general conditions of my cars warranty (peeling paint, damage to oil tank, etc.) and they have NEVER given me a straight answer to the general conditions in which the warranty would still be in effect (mileage and time passed) and a general quote. When calling customer service, for this branch, its always "we don't deal with warranty stuff here, you'll have to come in and have it checked out first", which means that I'll have to pay them to run "diagnostics" to learn information that doesn't require them checking my vehicle (i.e. the mileage requirements for the warranty). I won't say that the work they do on the vehicle is terrible, but the customer service they offer is atrocious to the point where I always leave feeling that they want to squeeze every penny out of me. Definitely avoid this service center if you can. On the other hand, when I went to the Liberty Hyundai Service center in Mahwah, I received solid advice from an employee (possibly manager) Jim. Though this dealership wasn't able to help me with the paint chipping from my vehicle because they did not have a body shop he offered genuine advice on how I should go about solving my problem. TLDR: Avoid the Route 4 Paramus Hyundai Service center if you can. Go to Liberty Hyundai Service in Mahwah instead!!!

Mr Iggi, made my purchasing experience with Paramus Hyundai one to remember and highly recommended. And I had an absolutely amazing experience in doing business with him and Paramus Hyundai! Honestly, They are all very professional and extremely helpful. He made us feel so comfortable and fulfilled. Many thanks and I'll recommend Mr. Iggi is the best person to approach for purchases.

Damion was easy to work with. It was a smooth transaction and my daughter is happy with her new vehicle.

Mr Iggi, Is a great consultant and I had an absolutely amazing experience in doing business with Paramus Hyundai! Honestly, They are all very professional, extremely helpful and just pleasant all around. I worked mostly with Mr Iggi - and I couldn’t say enough kind things. Oh, and I love the car! And it is very great experience in doing business here, Always made us comfortable/addressed and accomplished based on our mode of payments and discussed with respected people and approved all based on our request. Many thanks and I'll recommend Iggi is the best person to approach for purchases.

Iggy was amazing. He is very knowledgeable and helped us a lot in bringing our decision for the right car purchase. He is very patient and simply loves what he is doing- that is why he is so good at it. I will definitely recommend him .

I'd give -100 on a scale of 1 to 5 for my experience at Hyundai of Paramus if I could. I brought in my 2016 Hyundai Sonata into Paramus Hyundai for service over a month ago. I spoke with a very nasty woman behind the counter. I told her I needed a replacement fob. She charged my credit card for $738 for the replacement fob. According to JD Power in this article dated 3/23, a replacement key fob should cost $125. Hyundai of Paramus charged $735, it took over a month for a missing part to come in, and then they wanted to charge $100 more for installation even though they never said there was an additional charge for installation on our receipt for $735. Also, they wanted me to wait an hour to out together the key fob. See the average key fob cost here: https://www.jdpower.com/cars/shopping-guides/how-much-does-a-new-car-key-cost

Amazing! Went through the entire process in one visit and picked up our new car the very next day. Fair negotiations and a focused effort to get us to where we were very happy with the deal. Iggi was our salesperson and we can not say enough about him. He continues to check in on us to make sure all is well. Professionalism mixed with humanity makes all the difference. Bravo to this dealership.