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Hyundai of Paramus

(1,847 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 3:30pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–6:00pm
Tuesday 9:00am–9:00pm 7:30am–6:00pm
Wednesday 9:00am–9:00pm 7:30am–6:00pm
Thursday 9:00am–9:00pm 7:30am–6:00pm
Friday 9:00am–9:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–3:30pm
Sunday Closed Closed
2018 consumer dealer award
View 3 awards
2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (855) 918-6709 (855) 918-6709
Used (877) 879-6242 (877) 879-6242
Service (888) 798-6816 (888) 798-6816

Reviews

(1,847 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hyundai of Paramus from DealerRater.

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An easy car leasing experience

Our sales associate Brandon was professional, engaging and showed a great concern for the comfort ability of his clients. He worked with us to meet our needs and made our car leasing experience easy and reasonable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

On behalf of our dealership, I sincerely thank you for taking the time to write such kind words about our sales team. Brandon is a great people person and he strives to create a positive buying experience for every customer. He will be very happy to hear he was successful in that endeavor. If you have any questions or concerns, please do not hesitate to come see us. Kind regards, Rocco Auriemma | rauriemma@rt4cars.com | General Sales Manager

Nydia Loyd

Mr. Barreto was very professional and helpful during the process. The car color and features were exactly what we requested. We would like to to have some conversation with a rep from Hyundai of North America regarding our previous Genesis lease experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving us this great review. I am very happy to hear that Iggi has been so helpful during your recent visit with us. We appreciate your recommendation as well. All of us look forward to seeing you back again in the future. Take care! Kind regards, Rocco Auriemma | rauriemma@rt4cars.com | General Sales Manager

Unhappy

I was extremely disappointed with my experience at Hyundai. I already had a Hyundai Sonata and was called in for early lease termination. I was promised on the phone that all future oil changes AND services would be given to me for FREE and I would get a new Hyundai at the same price I was paying for my old car. When I got to the dealership and told them what I was told on the phone, they literally laughed in my face and told me the person I talked to on the phone lied to me and they couldn't give me what I was promised. I find this totally unacceptable and totally unprofessional. The only reason I leased another Sonata was because I was very happy with my first Sonata, but after thinking about what happened, I seriously doubt I will lease from Hyundai after this lease is up.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Eddie is great!

Eddie was extremely helpful, energetic, and friendly. He was thorough and made sure that my bluelink was working before I left the dealership and told me exactly what to do if I ended up having any trouble in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Direct Customer Service Team | (201) 712-9668 | hyundai@rt4cars.com

Salt and Pepper

My husband usually choosing my car for lease, and all processing around it. But this time I've decided to be involved. And guess what? I hop that my experience purchasing cars will not change for future years to come. Special thanks to Steve Lee !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're excited to hear that Steve took care of you and that everything went very smoothly. We hope to see you again in the future. Rocco Auriemma | rauriemma@rt4cars.com | General Sales Manager

Very happy with my expirience

Im very happy dealing with james caovuro and jefferson and rocco auriemma they gave. Me a great deal deal thank you thank you thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful feedback. At Hyundai of Paramus, we always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Rocco Auriemma | rauriemma@rt4cars.com | General Sales Manager

Unprofessional

Spent five hours on a Saturday here looking to end my current Hyundai lease, and get a new lease. After hours of hour salesman Joe, helping us to find the right car for our budget, agreeing to a deal with the sales manager, and going to the finance room, we noticed nothing was mentioned in our contract about absolving the remaining $500 payments. When we told the sales manager he said he would not do that, so we walked out on the deal. Joe was a great salesman and I wish him continued success in the future. Unfortunately his team at Hyundai Paramus has not set him up for success. Make sure you read your financial papers with a fine tooth comb as they try to get over on you.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Successful Shop Day

My experience with this dealership was great. Everyone was so friendly and knowledgeable. The environment was clean and put together and the deals were tremendous. I definitely would recommend going here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Rocco Auriemma | rauriemma@rt4cars.com | General Sales Manager

Unprofessional

The whole time I was at the dealership, I thought everything for my new Hyundai was being taken care of by my sales person, Steve. I was very excited to drive off with my new car, however little did I know I was driving an uninsured car. I purchased my car on a Saturday which meant that my car insurance offices were closed, however I ASSUMED that my sales person was going to get in touch with my insurance company's 24 hour hotline to insure my brand new car. When I was given the car, I was never told that I was leaving with an uninsured car which I believe is very UNPROFESSIONAL and could have gotten me into serious trouble. I found out about the matter when I got in touch with my insurance guy that Monday, which means I had been driving my uninsured car for the whole weekend. Honestly, I didn't have a pleasant experience and I could tell my sales person was only interested in making the quick commission and getting good reviews on the survey (he repeatedly kept pushing me to fill out the survey)

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Rocco Auriemma | rauriemma@rt4cars.com | General Sales Manager

Enjoyable experience

Hello everyone im very happy with my car so thats why i would like to thank paramus hyundai for the great service also JEFFERSON PALAU AND ROCCO AURIEMMA !! Thank you. Very much

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Rocco Auriemma | rauriemma@rt4cars.com | General Sales Manager