Reviews
review
i wanted a car and got one. really good deal- my only 'complaint' is that it took like 4-5 hrs before I was able to leave with the car
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Rocco Auriemma | rauriemma@rt4cars.com | General Sales Manager
Great first buying experience
This was my first ever car purchase and it was a great experience. Everyone at Paramus Rt. 4 Hyundai was very friendly and helpful. They told me everything I needed to know and Iggi checked up later on if I still had any questions. Even though there was some trouble on my end, they helped me fix it and made sure I left the dealership that same day with my brand new car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We’re delighted to hear of your positive experience at our dealership. We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Rocco Auriemma | rauriemma@rt4cars.com | General Sales Manager
Best Hyundai dealership around!
I had a great experience at Paramus Hyundai. Stephen was professional and knowledgeable. I felt all my needs were considered, and the right car was recommended. I'd definitely come back, and I will recommend Paramus Hyundai to all of my friends
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Reviews like yours are truly a breath of fresh air! Stephen is truly an invaluable asset and we appreciate everything that he does. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Rocco Auriemma | rauriemma@rt4cars.com | General Sales Manager
Horrible service
Service is horrible and no one is technically strong. Just to avoid fixing an issue, they pretend that the issue is not there. Sometimes they will accept the issue and if they are not able to fix it they will simply say no, that is not an issue. They will not accept to change the part under warranty even if they know that the part has issue. It's better to go to Midas or Menike or some gas station service center rather than wasting money here
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback and we apologize that we did not meet your expectations. At Hyundai of Paramus we pride ourselves on providing top-notch service and the experience you describe is not acceptable. We want to research your situation and discuss options to make things right. Please contact us at your earliest convenience so we can work on a solution. Direct Customer Service Team | (201) 712-9668 | hyundai@rt4cars.com
Same irresponsible behavior again on 7/12/2017. I came with the same problem in my car which is making me visit you multiple times. Had an appointment at 12:15 to have someone come with me for a test ride. I was told at 12:45 that no technician is available and not sure if they will be available even at 1:15 or I have to reschedule to come again. I don't see any reason to have an appointment. When I raised my voice and one front desk person asks me to lower my voice and he is the same guy Joe again and this time he comes from nowhere when I was talking to some other person. This time also the front desk people say that they don't see an issue but finally when actual technician came with me in the car he said "this noise is so annoying" and orders a part. It's not just me, one of my colleagues bought a Sonata and he is also experiencing the same kind of service. If you want to talk to me directly, please find the appointment for Genesis coupe on 7/12/2017 at 12 15 for my contact number
Thank you!
Jefferson really did a great job! He is very attentive and is very helpful! I've purchased other cars here and am a happy customer! Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Rocco Auriemma | rauriemma@rt4cars.com | General Sales Manager
SUV lease
Dealership was great. Pretty crowded and may have caused extra time in processing my lease. All questions pertains to vehicle were answered and provided me with a thorough test drive if the vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the wonderful review of your recent visit at our dealership. We strive for 100% customer satisfaction on each and every purchase and we hope you enjoy your new vehicle for a long time to come. It was truly a pleasure working with you. Rocco Auriemma | rauriemma@rt4cars.com | General Sales Manager
New 2017 Lease
Thank you to Brandon Martinez and Jesse Lopez for making this deal happen. I am very happy with my new lease and my new 2017 Sonata. I look forward to doing business with Brandon and Paramus Hyundai in the future.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Rocco Auriemma | rauriemma@rt4cars.com | General Sales Manager
Varghese
Eddie did a great job in his sale. He was very friendly and helpful. I will recommend others to go to Paramus Hyundai. I went back to Eddie with questions and mount the License Plate. Eddie was very helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We cannot thank you enough for your wonderful review of Hyundai of Paramus and for your referrals! It was a pleasure to assist you and please let us know when we can do so again! Rocco Auriemma | rauriemma@rt4cars.com | General Sales Manager
Best Experience
Joey was extremely helpful. He was very nice and made me happy to do business. From now on i will always go to him or recommend him whenever me or a friend needs a car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing a hassle-free service. Rocco Auriemma | rauriemma@rt4cars.com | General Sales Manager
Best Experience
This was the best experience I have had leasing a car. My salesman Eddie was considerate, helpful and extremely knowledgeable when assisting me in leasing my new Santa Fe. Go see Eddie at Hyundai when you need to lease or buy a new car and you will walk away knowing that you got the best service and fairest price.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Rocco Auriemma | rauriemma@rt4cars.com | General Sales Manager