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Sutton Ford

(5,219 reviews)
Visit Sutton Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 4:30pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–4:30pm
Tuesday 9:00am–8:00pm 7:00am–4:30pm
Wednesday 9:00am–8:00pm 7:00am–4:30pm
Thursday 9:00am–8:00pm 7:00am–4:30pm
Friday 9:00am–8:00pm 7:00am–4:30pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (708) 248-8896 (708) 248-8896
Used (708) 300-3341 (708) 300-3341
Service (708) 300-3330 (708) 300-3330

Reviews

(5,219 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sutton Ford from DealerRater.

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Warranty repair

Delayed car in shop 6 days waiting on parts. Julian in quick lane and Cree in appointments were very professional and helpful made us feel comfortable

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Quicklube review

I appreciate being able to get my car serviced without an appointment, however the Quicklube or fast lane is not fast for an oil change. I came in a couple of times because I was told the wait was 45-60 minutes before they could get my car in the back & I'd be looking at about a 2 hour wait. On my 3rd visit I stayed because I didn't have a choice my light was on. I was there for about 1.5 hours for a oil change. I tried calling each time before my visit but no one answered the phone

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

The Best Dealership in the state ,Sutton Ford .

Sutton Ford make you feel like Family .I wish l could have ten star for sutton .The service is great. Keep up the good work .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Extended warranty work

I was told I had a. Problem with my steering arm and it needed to be corrected. The problem was corrected under the Extended policy I had on my car from Ford. I just made an appointment, brought my car in and got it corrected with no problems. All I had to pay was the deductible on my policy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Was great! Will take all my cars there for service,

Both service people Eric the supervisor and mechanic Cody were both very helpful, both were very polite and got my car fix quickly. I will recommend Sutton service to everyone I know . Thanks you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Service

Jillian and Curtis are excellent at what they do, but in my opinion your prices for the works is a RIP off. And without coupon from another dealer I would not bring my vehicles for any service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great job!!!

Hello, it went great and whoever cleaned the inside of my truck did an EXCELLENT job!!!!!! Jillian was very professional and courtesy as always when I bring my vehicle in for service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Auto Butler experience

They make my car look fabulous. The exterior was nice and shiny the inside was wiped down and sparkling. I cant ask for a better service team. Thanks for terrific service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great customer service

I always receive great customer service from this location! They go out of their way to ensure all of your needs are handled appropriately. I know my car is in good hands when I go to this service center.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Above expectations

We Had 2 of our 4 fords serviced at sutton and the service team continues to exceed our expectations. We had a laundry list of requests and they did everything and kept us informed the entire time so we made smart decisions about what to do now and what to defer. Both vehicles drive better and are clean.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.