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Sutton Ford

(5,314 reviews)
Visit Sutton Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 4:30pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–4:30pm
Tuesday 9:00am–8:00pm 7:00am–4:30pm
Wednesday 9:00am–8:00pm 7:00am–4:30pm
Thursday 9:00am–8:00pm 7:00am–4:30pm
Friday 9:00am–8:00pm 7:00am–4:30pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2020 consumer dealer award
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2020 consumer dealer award

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New (708) 248-8896 (708) 248-8896
Used (708) 300-3341 (708) 300-3341
Service (708) 300-3330 (708) 300-3330

Inventory

See all 200 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since June 2009.
Sutton Ford in Matteson, IL, also serves Homewood, IL; University Park, IL; Country Club Hills, IL; Flossmoor, IL; Hazel Crest, IL; Glenwood, IL; Beecher, IL; and Northwest, IL; and is proud to be an automotive leader in our area. At Sutton Ford, we've been dedicated to earning your business repeatedly for over 30 years. We are family-owned and operated in the second generation. The first time you walk through our doors, could be to browse our selection of used cars, like the ever-popular used Ford Escape. Or, you'll stop by to trade an older model for a brand-new Ford vehicle. You may be coming in to service your vehicle or purchase parts.
Your favorite Ford & Lincoln dealership

Service center

Phone number (708) 300-3330

Service hours

Monday
7:00am–4:30pm
Tuesday
7:00am–4:30pm
Wednesday
7:00am–4:30pm
Thursday
7:00am–4:30pm
Friday
7:00am–4:30pm
Saturday
Closed
Sunday
Closed

Meet our employees

Reviews

(5,314 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sutton Ford from DealerRater.

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I appreciate my salesperson Briana Myles. She was kind, considerate, helpful, respectful, attentive as well as knowledgeable about our vehicle our 2022 Ford Explorer XLT. She was a pleasure to work with.

I appreciate my salesperson Briana Myles. She was kind, considerate, helpful, respectful, attentive as well as knowledgeable about our vehicle our 2022 Ford Explorer XLT. She was a pleasure to work with.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We’re pleased Briana’s attentive and knowledgeable assistance made your 2022 Ford Explorer XLT purchase so smooth. Thank you for trusting our team with your used Explorer. Enjoy every mile in your Ford.

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My purchase was fast and friendly. The entire team made me feel valued. I drove from another State for this purchase and would do it again.

My purchase was fast and friendly. The entire team made me feel valued. I drove from another State for this purchase and would do it again.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with your new Ford Mustang Mach-E. We’re delighted the team provided fast, friendly service and made you feel valued, and we appreciate you traveling from another state. Please let us know if we can assist you again.

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Nice n clean The dealership was nice and clean. The cars were displayed beautifully. The pictures looked lovely.

Nice n clean The dealership was nice and clean. The cars were displayed beautifully. The pictures looked lovely.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your thoughts on our clean facility and vehicle presentations. We’re glad you enjoyed the way we showcase our lineup and the photos as you took delivery of your new Ford. Pablo and the team appreciate your kind feedback.

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Started out very unhelpful. Milan was the only helpful person. Truck wasn't clean. Truck needed an oil change

Started out very unhelpful. Milan was the only helpful person. Truck wasn't clean. Truck needed an oil change

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

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The sales rep was excellent, but the finance person was terrible. The finance person was very aggressive and rude when it came to speaking to me.

The sales rep was excellent, but the finance person was terrible. The finance person was very aggressive and rude when it came to speaking to me.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

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Great customer service from all departments. Just loved my experience this time around. This was my very 1st new car and I love finance was patient with me and gave me deals

Great customer service from all departments. Just loved my experience this time around. This was my very 1st new car and I love finance was patient with me and gave me deals

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It’s fantastic to hear our team made your first new car purchase so smooth and that our finance staff guided you through every step. We’re glad each department’s support left a great impression. Enjoy your new Ford and we look forward to assisting you again.

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Excellent It was very knowledgeable and patient very helpful Fantastic outgoing He knew what he was talking about

Excellent It was very knowledgeable and patient very helpful Fantastic outgoing He knew what he was talking about

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your five-star review. We’re thrilled Pablo provided patient, knowledgeable, and outgoing support during your used Volkswagen purchase. We hope you enjoy your vehicle and look forward to assisting you again.

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Faisal has been very helpful with getting my Mercedes C43 AMG. He's been very responsive from the beginning to the end. He made sure my car was mint when I picked it up. He knew that I drove for three hours to pick up the car and respected my time and I was out the dealership in a reasonable time. I'm glad I did business with him and will do again in the future.

Faisal has been very helpful with getting my Mercedes C43 AMG. He's been very responsive from the beginning to the end. He made sure my car was mint when I picked it up. He knew that I drove for three hours to pick up the car and respected my time and I was out the dealership in a reasonable time. I'm glad I did business with him and will do again in the future.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with your Mercedes-Benz AMG C 43 purchase. It’s great to hear Faisal’s responsiveness and attention to detail made your three-hour trip worthwhile. We appreciate your trust and look forward to assisting you again.

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It atmosphere was positive the vibe was good they was quick and precise got the deal done for me just as I asked the three or four people that I dealt with they had positive attitudes they spoke clear there was respectful and they got the deal done which made me a happy customer

It atmosphere was positive the vibe was good they was quick and precise got the deal done for me just as I asked the three or four people that I dealt with they had positive attitudes they spoke clear there was respectful and they got the deal done which made me a happy customer

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We’re delighted Pablo and our team created a positive atmosphere and provided clear, respectful communication while moving quickly to finalize your purchase. It was a pleasure to help you secure your used Ford F-150 so precisely. Thank you for the five-star rating.

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I recently purchased a Ford vehicle and had an excellent experience from start to finish. The sales team was professional, knowledgeable, and patient in answering all my questions. The vehicle exceeded my expectations in comfort, performance, and technology features. I especially appreciate the smooth buying process and the attention to customer satisfaction throughout the experience. I’m very happy with my purchase and would confidently recommend Ford to friends and family.

I recently purchased a Ford vehicle and had an excellent experience from start to finish. The sales team was professional, knowledgeable, and patient in answering all my questions. The vehicle exceeded my expectations in comfort, performance, and technology features. I especially appreciate the smooth buying process and the attention to customer satisfaction throughout the experience. I’m very happy with my purchase and would confidently recommend Ford to friends and family.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It’s wonderful to hear your new Ford Escape is delivering on comfort, performance, and technology. We’re glad our team, especially Pablo, could guide you patiently and professionally. Thank you for sharing your experience and for recommending Ford.

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