Reviews
Everyone is so nice. Even though I did not purchase my...
Everyone is so nice. Even though I did not purchase my car from them I felt more at home then from where I did originally. Thank you Casey🤗
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much Ms. Knight for the five star review! We are extremely grateful for the opportunity to take care of your service needs. We look forward to taking care of all of your service needs in the future. Sincerely, Roberto A. Dial- General Manager
Charles was a huge blessing! He gave nothing but...
Charles was a huge blessing! He gave nothing but positivity, hope and professionalism! From the beginning to the end of the process he was absolutely amazing!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much Nakia for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager
Amazing customer service and worked endlessly to get me...
Amazing customer service and worked endlessly to get me in the car I wanted and was best suited for me
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of my staff! We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager
The best experience for buying a car I love Jacob...
The best experience for buying a car I love Jacob Martinez and sale manager Aaron mcgriffs
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Jacob Martinez, Aaron McGiffin, and the rest of my staff. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager
The Casey staff was very friendly and professional and i especially love Jacob Martinez he worked with me and had me leaving out in my dream car in no time the best car salesman in the game
Everyone is friendly and very helpful! I will definitely...
Everyone is friendly and very helpful! I will definitely recommend this dealership !! Thanks Charles for your help!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager
Terrible
Took my Kia in for service at 12:15. I should mention I bought the car new from this dealership. I also told them I wanted a courtesy clean. Fast forward three hours later. I left at a little after three with no clean. Well at least they changed the oil I think. The only reason I go here now is for car service. If there was a way I could avoid it I would. The sales dept. is terrible and the service dept is not much better. Stopped dealing with the sales dept. after I realized( after at least 4 attempts) that they were not interested in moving cars and helping customers, just maximizing the bucks for the sale. One star is too much!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the review Patrick Sensiba. I apologize for the unsatisfactory experience that you have had with my dealership. I will share your feedback with my Service Manager Ed Colton. During your next visit, we will give you a full detail clean. Please let me know if you have any further concerns. Sincerely, Roberto A. Dial- General Manager
They simply ignored the warranty. Stated it was not...
They simply ignored the warranty. Stated it was not covered. KIA corporate called and informed them it was. The "Service Manager" tried to bully me into paying in cash around 2400.00 USD. KIA corporate saved me from these unethical people. Save yourself the grief. Buy your Vehicle online from a reputable dealer. And schedule maintenance in Richmond.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your review! I apologize for the unsatisfactory experience that you had with my service department. Please contact me at r_dial@caseyauto.com to further address your concerns. I am more than happy to offer my assistance. Sincerely, Roberto A. Dial- General Manager
Charles is the best dealer around. This is my 3rd car...
Charles is the best dealer around. This is my 3rd car from him and as always fast, efficient and got me the price I wanted. I love Casey Kia and will always buy from them. Amazing staff and the best GM!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much Tammy Ann for the five star review! We are extremely grateful for the opportunity to earn your business on your beautiful 2022 KIA Stinger. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Thank you for being a loyal customer, and I am also humbled by your kind words. Sincerely, Roberto A. Dial- General Manager
They were very professional and informative about the...
They were very professional and informative about the vehicle! Im very happy with my purchase! I recommend Kia Casey to anyone who's looking to purchase a new car
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of my staff. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager
This was my daughters first experience shopping for a...
This was my daughters first experience shopping for a car. Charles Archer went above and beyond to ensure this was not a stressful experience. I was not only impressed by his knowledge, and patience with her, but he also put her in a car she loved and is within her budget. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business with your daughter. Also thank you for the positive endorsement of Charles Archer. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager