[{"id":346540,"personPtyId":40183461,"firstName":"Charles","lastName":"Archer","titleText":"Salesperson","shortBioText":"Charles came to Casey in June of 2016. He has 21+ years of automotive experience. Also 2 years of presidents club member, & awarded for salesperson of the year for 2018. He enjoys cars, sports, and music.","emailTxt":"Charles_Archer@caseyauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":12,"combinedEmpReviewCnt":243,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/26806/employees/affe7b318a85.jpg","drDealerId":26806,"dealerEmpStartDtUtc":"1464739200","industryStartDtUtc":"893980800","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":562794,"firstName":"Kelvin","lastName":"Williams","titleText":"Salesperson","shortBioText":"Kelvin rejoined Casey in November of 2018. He has a little over 2 years experience in the automotive industry. In his free time he enjoys reading and watching TV.","emailTxt":"kelvin_williams@caseyauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":22,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/26806/employees/c02e8e497899.jpg","drDealerId":26806,"dealerEmpStartDtUtc":"1493596800","industryStartDtUtc":"1462060800","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":605496,"firstName":"Barnes","lastName":"James","titleText":"Finance Director","emailTxt":"j_barnes@caseyauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":5,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":26806,"dealerEmpStartDtUtc":"1561939200","certifiedEmployee":false,"deptDscrp":"Finance"},{"id":599654,"firstName":"Jeff","lastName":"Finch","titleText":"Sales Manager","emailTxt":"j_finch@caseyauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/26806/employees/63522baddef0.jpg","drDealerId":26806,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":581234,"firstName":"Kaitlin","lastName":"Fields","titleText":"Sales Consultant","shortBioText":"Kaitlin joined Casey in February of 2019. She is certified in Child Education and her hobbies include crafting, basketball, and event planning.","emailTxt":"Kaitlin_Fields@caseyauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/26806/employees/0acbb34a67fe.jpg","drDealerId":26806,"dealerEmpStartDtUtc":"1548979200","industryStartDtUtc":"1548979200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":48356,"personPtyId":40164131,"firstName":"Roberto","lastName":"Dial","titleText":"General Manager","shortBioText":"","emailTxt":"r_dial@caseyauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":94,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/26806/employees/1504896952a2.jpg","drDealerId":26806,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":427865,"firstName":"Pamela","lastName":"Denny","titleText":"Service Greeter","shortBioText":"","emailTxt":"pamela_denny@caseyauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/26806/employees/b1f586a123b9.jpg","drDealerId":26806,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":284844,"firstName":"Joseph","lastName":"Butkiewicz","titleText":"Service Manager","shortBioText":"","emailTxt":"J_butkiewicz@caseyauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":19,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/26806/employees/007183c7b122.jpg","drDealerId":26806,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":427860,"personPtyId":54044086,"firstName":"Aaron","lastName":"McGiffin","titleText":"Salesperson","shortBioText":"Aaron joined Casey in June of 2017. He is from Columbus, Ohio and has three Siberian Huskies that he enjoys taking on hikes and swimming. He enjoys playing guitar and has toured the U.S. in some bands.","emailTxt":"aaron_mcgiffin@caseyauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":17,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/26806/employees/babccc2057d8.jpg","drDealerId":26806,"dealerEmpStartDtUtc":"1496275200","industryStartDtUtc":"1496275200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":607524,"firstName":"Gordon","lastName":"Hatcher","titleText":"Sales Manager","emailTxt":"g_hatcher@caseyauto.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":26806,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":615642,"firstName":"Jordan","lastName":"Vodehnal","titleText":"SALES CONSULTANT","emailTxt":"jordan_vodehnal@caseyauto.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":26806,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":611559,"firstName":"Sam","lastName":"Saleem","titleText":"Sales Manager","emailTxt":"s_saleem@caseyauto.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":26806,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":581238,"firstName":"Johnnie","lastName":"Jordan Jr","titleText":"Sales Consultant","shortBioText":"I have been in the car industry for the past 17 years. I am from the Virginia Beach area and raised in North Carolina and Waterbury Connecticut. I enjoy selling cars and making my customers happy. My favorite football team is the Denver Broncos. My favorite basketball team is the Los Angeles Lakers. I look forward to serving you and exceeding your expectations.","emailTxt":"Johnnie_jordan@caseyauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/26806/employees/f694627157b5.jpg","drDealerId":26806,"industryStartDtUtc":"1070236800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":581237,"firstName":"Cassie","lastName":"Schaefer","titleText":"Sales Secretary","shortBioText":"","emailTxt":"c_schaefer@caseyauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/26806/employees/7d7560099f29.jpg","drDealerId":26806,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":615390,"firstName":"Adriana","lastName":"Allen","titleText":"Salesperson","shortBioText":"Adriana joined Casey in October of 2019. She comes from a Navy household and has lived all over. She loves the Philadelphia Eagles and she can't wait to help you own the car of your dreams.","emailTxt":"adriana_allen@caseyauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/26806/employees/18dec4bb1b8d.jpg","drDealerId":26806,"dealerEmpStartDtUtc":"1569888000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":573824,"firstName":"Orlando","lastName":"Vincent","titleText":"Salesperson","shortBioText":"Orlando \"O.V.\" has been with the Casey Auto Group since December 2017. He has been in the automotive industry for over 24 years. He was Salesman of The Year for 20 years straight at his previous place of employment.","emailTxt":"orlando_vincent@caseyauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/26806/employees/96d7e5e3fcc5.jpg","drDealerId":26806,"dealerEmpStartDtUtc":"1512086400","certifiedEmployee":false,"deptDscrp":"Sales"}]

Casey Kia

4.8 out of 5 4.8
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:30 AM - 6:00 PM

Casey Kia Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 7:00 PM

Sunday

12:00 PM - 5:00 PM

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

7:30 PM - 3:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since January 2014

You can trust Casey Kia to help you find the vehicle you want with the financing you need. Located between the Oyster Po

...

int and City Center areas in Newport News, Virginia, we look forward to serving you. Visit us online and search our inventory of the new Kia Optima, Soul, Sorento, Sportage, Rio, and Sedona, as well as our huge selection of many pre-owned makes and models. We also offer the amazing Kia new car warranty and the Casey Carefree Guarantee - a 2 yr/200K mi limited warranty on every pre-owned vehicle we sell! Come in and take a test drive!

"Casey Kia - largest Kia dealership in Virginia! Centrally located near City Center in Newport News."

Service

Oil, Filter Change

$59.95 and up*

Wiper Blade Replacement

$59.95 and up*

Tire Rotation

$59.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
848 lifetime reviews. Includes reviews of Casey Kia from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    November 5, 2019

    Wonderful experience tonight! Thank you for making the purchase so easy and being super nice answering my questions and explaining everything about the... car. I highly recommend Charles and Gordon at Casey Kia.

    5.0 out of 5
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    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much Chaaya for the five star review! We are extremely grateftul for the opportunity to earn your business. Also thank you for the pos...itive endorsement of Charles Archer and Gordon Hatcher. It is our goal to exceed our customer's expectations with radical hospitality! We look forward to taking care of all of your automotive needs in the future! Please let me know if you need anything! Sincerely, Roberto A. Dial- General Manager


    Worked with:
    Charles Archer

    Salesperson

    (5.0) 243 reviews

    Gordon Hatcher

    Sales Manager

    NOT RATED

  • 5.0 out of 5
    November 5, 2019

    My husband and I had an amazing experience at Casey Kia! Kaitlin made our car buying experience a breeze. She was able to get us in a used car to fit our... growing family. I would recommend anyone who needs a new/used car to go see Kaitlin at Casey Kia in Newport News.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much Ann for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the posit...ive endorsement of Kaitlin Fields. We strive to exceed our customer's expectations with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything! Sincerely, Roberto A. Dial- General Manager


    Worked with:
    Kaitlin Fields

    Sales Consultant

    (5.0) 8 reviews

  • January 14, 2019

    I appreciate everything they did to help my first car buying experience along! They were extremely accomodating, and willing to help with everything I... asked for.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your wonderful review! It is our goal to provide our customers with several options to make a well informed decision. Thank you ...for allowing us the opportunity to earn your business. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

  • 5.0 out of 5
    October 31, 2019

    Today makes the 3rd vehicle that I have purchased at Casey Kia. My experience was nothing short of amazing. Everyone was kind, courteous, and made me... feel appreciated. My salesman Jordan V. was an added bonus. He was knowledgeable, professional, and took the time to listen to make sure I got exactly what I wanted.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much Muriel for the five star review! We are extremely grateful for the opportunity to earn your business for third time! You and Dary...l are a part of our Casey KIA family! Your loyalty and support mean a lot! Also thank you for your positive endorsement of Jordan Vodehnal. We look forward to taking care of all of your automotive needs in the future! Please let me know if you need anything! Sincerely, Roberto A. Dial- General Manager


    Worked with:
    Roberto Dial

    General Manager

    (5.0) 94 reviews

    Jordan Vodehnal

    SALES CONSULTANT

    NOT RATED

    Sam Saleem

    Sales Manager

    NOT RATED

  • 5.0 out of 5
    October 29, 2019

    Charles was very helpful and friendly throughout the process. I was initially unsure if I wanted to buy, but I think he got me a pretty good deal on a... new car with a price that I couldn't refuse.

    Not Applicable
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    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the positive e...ndorsement of Charles Archer. It is our goal to exceed our customer's expectations with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager


    Worked with:
    Charles Archer

    Salesperson

    (5.0) 243 reviews

  • 5.0 out of 5
    October 26, 2019

    Charles was a delight to deal with. Very friendly and professional, very thorough and so far he has stood behind everything he promised me. Would definitely... use him again

    Not Applicable
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    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the positive ...endorsement of Charles Archer. We strive to exceed our customer' s expectations with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager


    Worked with:
    Charles Archer

    Salesperson

    (5.0) 243 reviews

  • 5.0 out of 5
    October 23, 2019

    The complete transaction was quick and pain free...no complications at all. I earnestly had no idea that everything would be done...from start to finish... so quickly.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. It is our goal to exceed the cus...tomer's expectations with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager


    Worked with:
    Charles Archer

    Salesperson

    (5.0) 243 reviews

    Barnes James

    Finance Director

    (5.0) 9 reviews

  • 5.0 out of 5
    October 22, 2019

    Very good customer service, broke down cost and didn't pressure me to do recommended repairs. Staff was very friendly and informative. As a female I feel... comfortable with quality, price and service and don't worry about getting ripped off.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for the positive review Cynthia. We are extremely grateful for the opportunity to take care all of your service needs. It means ...a lot to me that you feel at ease doing business at my dealership. We strive to exceed our customer's expectations with radical hospitality. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial- General Manager


    Worked with:
    Pamela Denny

    Service Greeter

    (5.0) 11 reviews

  • 5.0 out of 5
    October 21, 2019

    It was a pleasure to visit with Charles Archer to purchase a truck. He is a very professional employee as well as being very personable.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business on the recent purchase of your tr...uck. Also thank you for the positive endorsement of Charles Archer. We strive to exceed our customer's expectations with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager


    Worked with:
    Charles Archer

    Salesperson

    (5.0) 243 reviews

    Barnes James

    Finance Director

    (5.0) 9 reviews

    Jeff Finch

    Sales Manager

    (5.0) 11 reviews

  • 5.0 out of 5
    October 21, 2019

    Great experience and went the extra mile with the purchase. Charles was helpful and friendly as was the other individuals who helped us with the purchase... and financing of our new car.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Congratulations on your purchase,... and welcome to the Casey KIA family! Also thank you for the positive endorsement of Charles Archer and the rest of my staff. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager


    Worked with:
    Charles Archer

    Salesperson

    (5.0) 243 reviews

    Barnes James

    Finance Director

    (5.0) 9 reviews

    Jeff Finch

    Sales Manager

    (5.0) 11 reviews

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