Reviews
Charles made buying my wife's KIA as seamless as posable,...
Charles made buying my wife's KIA as seamless as posable, when things got complicated he got the sales manager to meet with us and save a lot of time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of Charles Archer! We strive to exceed the expectations of all of all of our customers with radical hospitality! We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager
Charles Archer was very helpful and as transparent as a...
Charles Archer was very helpful and as transparent as a friend. He treated us well, and his customer service was amazing. It was not about the sale to him but it was about the customer. I greatly appreciate him and I am very glad we chose to deal with him. He did everything he could to help us out and in the end we both win...Awesome customer service and maybe Kia can think about 2021/2022 sales person of the year!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
WOW!!! Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer! We strive to exceed the expectations of all of our customers with radical hospitality! We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager
This dealership has never completed a required repair on...
This dealership has never completed a required repair on my car without problems. Never again,
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Sorry the hear you are having a repair issue. Please call me direct to discuss and resolve your service issue. Ed Colton Parts & Service Director Casey Kia 757-933-2243
They were excellent and provider awesome guidance Helping...
They were excellent and provider awesome guidance Helping my daughter and myself buy our Vehicles.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much Kevin for the five star review! We are extremely grateful for the opportunity to earn your business for you and your daughter. Also thank you for the wonderful endorsement of my staff! We strive to exceed the expectations of all of our customers with radical hospitality! We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager
They take really good care of my Optima. Glad I chose...
They take really good care of my Optima. Glad I chose them. Ask for Becca, she rocks!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of your service needs. Also thank you for wonderful endorsement of Rebecca Crist. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager
Great dealership. Charles Archer is 100% customer...
Great dealership. Charles Archer is 100% customer oriented sales person. Over the past 10 yrs I've purchased 3 vehicles. I'm not just a customer but a friend for life.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much Mr. Tunia for the five star review! We are extremely grateful for the opportunity to take care of all of your automotive needs. Also thank you for the wonderful endorsement of Charles Archer and Christine Allen. Thank you for your loyalty and your friendship! Sincerely, Roberto A. Dial- General Manager
Christine was very helpful explaining the problem,...
Christine was very helpful explaining the problem, processes, and keeping us informed about the progress. The loaner we were given made the experience mostly pain free
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of your service needs. Also thank you for the wonderful endorsement of Christine Allen. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager
Very good service. Valued my opinion. Not pushy about...
Very good service. Valued my opinion. Not pushy about buying a vehicle from them at all.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager
Charles is the best salesmen ever!…He took his time with...
Charles is the best salesmen ever!…He took his time with me to help me find the perfect car!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager
Our second experience with Casey Kia as well as Mr....
Our second experience with Casey Kia as well as Mr. Johnnie Jordan, Jr and Mr. James Barnes, and equally as amazing as the first. We purchased a new vehicle for myself earlier this year and had such a great experience that when we needed a new car for my daughter they were the first that came to mind! My daughter was in an accident a few weeks ago and the car was totaled by the insurance company. When I reached out to Mr. Jordan, he was quick to respond and set up an appointment for the following day. When my daughter and I showed up to the dealership, Mr. Jordan greeted us and he immediately asked my daughter how she was after the accident. As expected, he was very caring and patient while we discussed what we were looking to purchase. He offered us some options and found the perfect car for my daughter. Mr. Barnes met with us to finalize the paperwork and he also shared that he was glad to hear that my daughter had no injuries from the accident. We were then on our way and my daughter could not be happier with her new car! I'm glad that she had the opportunity to witness the professionalism and care received from everyone we encountered at Casey Kia! Thank you, again, to Casey Kia, Mr. Johnnie Jordan, Jr. and Mr. Barnes! You will be my first recommendation to anyone looking for a new vehicle and we will definitely return with any future auto purchases for our family!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
WOW!!! Thank you so much Amy for the five star review! We are extremely grateful for the opportunity to earn your business for the second time. Also thank you for the wonderful endorsement of Johnnie Jordan and James Barnes. We strive to exceed the expectations of all of our customers with radical hospitality! We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager