Reviews
Customer Feeling Valued!
Brian Lawless has been my Service Advisor for 10+ years. It is a pleasure for a Dealership the size of Shelor's to retain such a valuable Team Member and allow me as a customer the small-town dealership experience. Brian is always helpful and courteous.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Darren - Thank you for leaving Shelor Chevrolet this wonderful review and for trusting us with your vehicle's care. It was our pleasure to serve you! Brian will appreciate the shoutout. Have a great day and keep us in mind for any future needs!
Never again...
I bought my 2016 Chevrolet pickup about 8 months ago from Shelors. A little over a week ago notice a noise in transmission then truck would only move a few feet after starting it. Joe from service informed me it would need transmission and the power train was no longer under warranty, and that he would call GM to see if the could help me out, or if Shelors could, they sure did a WHOPPING $5,543.00. Joe you didn't try helping me,I've read some the reviews and Shelor's has help out alot of their customers even replaced the vehicle. I will never do business with Shelor's again. I also will turn my family and friends in another direction when wanting to buy a vehicle off of one of Shelor's lots. Joe you made this the worst experience ever management should give you a hold star.
- Customer service 1.0
- Buying process 3.0
- Quality of repair 3.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We're sorry you're frustrated with your experience. We aim for excellent service work at fair rates, and we regret that we let you down. We understand we lost your business and we will discuss your comments with our team in order to improve moving forward. If there is anything else you'd like to share about your visit, please reach out. Thanks, Customer Relations Team – cr@shelor.com
Service that’s faster than a hiccup!
Stacey was amazing, she got me in for an inspection and I was out in no time flat! I would recommend them to anyone and everyone!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Vic, we are thrilled that you had such a positive experience with Stacey and the team! Thank you for choosing Shelor Chevrolet and for sharing your feedback. Drive safely!
Great experience from purchasing to service
Great service, everyone was so nice. They also had a very nice and welcoming they greeted me by my name and made me feel important and appreciated my business. I will definitely return for all my service needs..
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Dana, we are so happy to hear that you had a lovely visit to Shelor Chevrolet! Thank you for the 5-stars!
Recently Purchased Honda Passport.
Recently Purchased Honda Passport.....Salesperson was nice guy as well as the finance gent both were very friendly and easy to work with throughout the process. Now for the way they delivered the car it was not cleaned nor was it serviced appropriately. It was (1) low on antifreeze and (2) both air filters (engine and cabin) were filthy and should have been changed (which required me to purchase and replace). As an aside the valve stem covers were missing or non-matching (they did fix that before we took the car. There was no MAYBE above so I hit YES. BUT would caution buyers to make sure you inspect the vehicle thoroughly and be your own advocate don't take anything for granted.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Good dealership, great salesperson l
Josh was our salesman and he did a great job of working with us to get the full sized Silverado that we wanted. He was a very knowledgeable and personable young man and made our buying experience a very enjoyable one. I highly recommend him to anyone looking to buy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Don, thank you for the great review! We are thrilled to hear that you had such a successful purchase experience working with Josh and the Shelor Chevrolet team. Drive safely, and we hope to see you back again down the road!
Dustin is the best service personnel
We always rely on Dustin because he knows what we expect from our servicing and gets us the dates that we need and always is responsive if there's a problem
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the great review, Peter! We appreciate your business and we will pass along your feedback to Dustin. Drive safely!
Charles Miller the best salesman!!
Dealing with Charles Miller was the best experience I have ever had at a dealership and the rest of the staff went above and beyond helping in anyway they could I will never go to any other dealership ever!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the great review! We are so glad to hear that Charles delivered such a successful purchase experience. Drive safely, and we hope to see you back again down the road!
HAPPY CUSTOMER
Best auto repair experience I have ever had at any dealership. All personnel were very professional in every way. Facility is the best. My Chevy Colorado was repaired for less time and money than they estimated. For sure I will buy my next truck there.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your review is music to our ears, Sam! We're overjoyed our team delivered exceptional service and repaired your Chevrolet Colorado in less time and at a lower price than expected. We look forward to working with you again at Shelor Chevrolet!
Outlander Sport
Our overall experience with Shelor was good. This is the fourth vehicle we have purchased from Shelor. Our salesman, Jesse at the Chevrolet lot, was quick to find what we wanted and did not push anything we didn’t. They gave me exactly what I wanted for my trade with no hassle and worked with us well on the price of the vehicle we purchased. When it’s time to buy another we’ll definitely be back for purchase number 5.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Justin, thank you for the great review! We are thrilled to hear you had a successful purchase experience working with Jesse and the Shelor Chevrolet team. Drive safely in your new vehicle, and congratulations! We hope to see you back again down the road!