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Stateline Chrysler Jeep Dodge

(2,481 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday Closed Closed
2015 state dealer award
View 4 awards
2015 state dealer award 2015 state dealer award 2015 state dealer award
2015 consumer dealer award
New (855) 349-9190 (855) 349-9190
Used (877) 864-9435 (877) 864-9435
Service (855) 346-3421 (855) 346-3421

Reviews

(2,481 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Stateline Chrysler Jeep Dodge from DealerRater.

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Painless repair

Seamless process and everyone professional and helpful. Dave was very courteous and took the time to explain to both my husband and I the repair work required. the Hertz lady and the service rep and the cashier at the desk were super heloful

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Worst service ever. Flat out horror story. See bel

I brought my car in for a simple dealer task (PCM flash) for my new engine. They couldn't get the pcm I brought to work, so I spoke with a service manager and explained what I needed done. I said I would purchase a new pcm through the dealership if I couldn't source one on my own. They never responded to me when I called, they stole my diablo tuner, then towed my car to some Kannapolis as an owner abandonment without ever contacting me. I was notified my car was at an impound yard with a 350.00 tow fee and 600 dollars in storage fees. My project car had been ransacked and beaten up all around and was brought out on a fork lift. All this because they couldn't be bothered to say anything. They can contact me for service, or to buy a new car, but can't contact anyone.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Oil change and tire rotation

Excellent service and friendly service advisor. Kept me posted throughout the process and explained any additional work that needed to be done. Indicated how long the process was going to take.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service

I have always had good service. I have been there for maintenance many times. I have been pleased every time. Friendly, helpful, and checked up on how happy the service was.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Ram 1500 Laramie 2019

Fast repair. Communicated well. Had the car ready at the time that they said they would. Facility was very clean. We were very satisfied, as usual.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service and parts

Place is terrible and always has been. Years of terrible experience and service. Arrogant and non interested employees and Managment Not a dealership who should be in business

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Service

I love taking my Jeep here for service. They have great facilities and service advisors. The quality is second to none and the price is very reasonable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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New Grand Cherokee

Chad and Mr Wood are top Notch. Great service and we are very happy. This is the 2nd vehicle we have bought from them. Great team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Top Notch Customer Service

Went in looking at a used Mustang and ended up leaving in a new Challenger. James Johnson was an excellent salesman and went high above any salesman I've ever met. The finance department worked extremely hard to get us a price my wife was happy with which we both though would be unachievable. James took my wife to work cause she was running late so I could start the paperwork and he even took the papers back to her at work so she didn't have to come back. The customer service at this dealership was nothing short of phenomenal and they will have my business in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Service Team

Excellent, Personalized Service Bernardo in Service was Great. The process was quick, called for an appointment. Pinpointed the issues and service the car needed. The car technicians are knowledgeable

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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