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Stateline Chrysler Jeep Dodge

(2,481 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday Closed Closed
2015 state dealer award
View 4 awards
2015 state dealer award 2015 state dealer award 2015 state dealer award
2015 consumer dealer award
New (855) 349-9190 (855) 349-9190
Used (877) 864-9435 (877) 864-9435
Service (855) 346-3421 (855) 346-3421

Reviews

(2,481 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Stateline Chrysler Jeep Dodge from DealerRater.

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Battery change

I had my jeep towed in, originally the customer service was good by Amanda, she kept me informed, however when it came time to pick my car up, Amanda was off and nobody had a clue as to if my car was ready for pick up or not. I texted and called for 4 hours with no response, finally I went to the dealership and the confusion once I got there was surreal. Again no one could help me at first because Amanda was not there today, they had to ask the mechanic that worked on my car if it was ready. It was already done. It was so very frustrating. My wife bought a Jeep from here a few years ago and we had nothing but problems with the service at the dealership. I will try to avoid returning here as much as possible

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Very disappointed

I took my car in for an airbag recall. My airbag light also happened to be on. I asked if they could also take a reading of my battery and alternator. They did the recall and took the readings. I had to ask to speak to someone to explain the readings. Once in my car I texted my rep because my airbag light was still on. At that point I was told it wouldn’t go off until another issue was fixed. I was not made aware that my car had any other issues when speaking to the rep prior to leaving. I asked the rep to call me and found out that my car had thrown 9 codes!!! But one of those was discussed with me before I left the dealership. Very disappointing!!! They will not get my return business.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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I love my new van!

I really enjoyed my experience with this company. Everyone was super friendly and really worked with me as far as getting me the price and vehicle I wanted!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Wonderful Dealership

Everyone at Stateline was a pleasure to work with. I purchased a new truck and the whole process was enjoyable. I want to give a special shout out to Pierre for being the best salesman I've ever dealt with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Mr Desperate for a car

Great experience, start to finish. We were in desperate need of car. The people at stateline worked with us. I have never experienced this at any other dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Experience at Stateline

Ebony Simmons was an excellent service provider. The entire team was helpful. My experience was excellent overall. I recommend Stateline to anyone buying new, used, or needing car maintenance.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Oil Change and Service

It was great working with Bernardo and his team on my recent oil change and tire rotation. He kept me apprised of updates with my car and was very knowledgeable and informative.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Replacement key

They had my key in stock and setup for service same day, quick and professional. I will bring my car for service at later date

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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‘13 wrangler

Excellent experience from test drives to purchase Salespersons Robert Douglas and Jenna Cruz both professional, courteous, and accommodating. Management and finance were good too. Everyone worked with me to get a deal I was happy with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Recall

My service advisor Rebecca was excellent. She went the extra mile for me. Had a repair done and she was able to get it done under warranty, even though my mileage was a couple thousand over.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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