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Straub Automotive

(117 reviews)
Visit Straub Automotive
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 3:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–3:00pm
Sunday Closed Closed
New (304) 907-2550 (304) 907-2550
Used (304) 907-4134 (304) 907-4134
Service (304) 238-5623 (304) 238-5623

Reviews

(117 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Straub Automotive from DealerRater.

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I worked with Straub Automotive to buy the 21 Ford Mach 1

I worked with Straub Automotive to buy the 21 Ford Mach 1 out of state. I flew in on Monday morning and left with the car on Monday evening. The car was exactly as advertised. The paperwork was quick and easy and they were great to work with. Travis answered all my questions and made everything go smoothly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I bought my 1st Honda from Straub in 1978 when it was

I bought my 1st Honda from Straub in 1978 when it was Down town Wheeling, I’ve bought 8 since, I just had my 2019 CRV serviced and I had 5 things Serviced, 40 Minutes later, it was all done! Unbelievable service, plus I had a Coupon for $50 off & it was expired but they still honored it! That’s why I keep buying from them!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Used car's manager.

Used car's manager. I believe his name is Brian sold a car out from underneath me we had a verbal deal with over the phone. He was supposed to send me the paperwork and I was supposed to send it back. Never received the paperwork. So I called to see what was going on and they told me it was being sold literally as I was talking with them. The manager wouldn't let me put a deposit down. He said they don't do that there. Long story short, he's a xxxxxxx, and the dealership is xxxxxxxx. .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Cody is the Best.

Cody is the Best. I would not go anyother place. Dealt with Straub Automotive for over 25 years. That says it all.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Once again the service was impeccable and Cody is an

Once again the service was impeccable and Cody is an asset it's the only place I take my vehicles

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Cody is the best.

Cody is the best. Always very friendly and helpful .Been here many times and always satisfied

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The service depart is great.

The service depart is great. Cory always takes good care of me and my vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Again and again Straub's goes above and beyond.

Again and again Straub's goes above and beyond. Cody Phillips is the ABSOLUTE best. He has taken care of me for years. I will never go anywhere else for a vehicle or service. My service appointment was for my 2019 Ford Ranger 4x4. I purchased it another dealership because I just wanted a basic truck. Honda has a Ridgeline and Nissan has a Frontier but did not like either of them. In any case, this is the only time I had not bought a vehicle from Straub's. I like to joke that I helped built the buildings at The Highlands location, Cody and crew always explain what has happened and/or needs to keep an eye on or needs done. Straub's is the BEST. Keep up the Excellent Work.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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I purchased a vehicle in July.

I purchased a vehicle in July. My salesman was friendly but not knowledgeable about the vehicle I purchased. I had 2 requests. I require 3rd row and heated seats. I did not check for the heated seats, I assumed the salesman was correct/being honest. We signed the contract that evening and picked up the next afternoon. We received a call the next day asking if the car was ok/ clean and we hadn’t even picked it up yet. At pickup we immediately noticed it wasn’t very clean but drove away. We purchased the extra warranty that was supposed to cover computer/ electrical issues. I just had my vehicle serviced as it needed an oil change and the traction light came on. I was just informed that my extended warranty will not cover the software update as nothing is broken. 300.00 plus 150.00 for them to look into the issue as well as 2 days to figure it all out . So buyer beware, can you afford to pay extra for bad coverage, can you afford to be without your car for day?? I suggest going somewhere with better customer service support and more knowledgeable salespeople!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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great service very fast cody got my car in early and when

great service very fast cody got my car in early and when we got back it was ready no issues

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.