Criswell Honda

Had an outstanding experience on Saturday. Professional, knowledgeable and very conscientious of my time. Much better than my experience with the nearby Acura dealer in the area.

The overall experience was great. Victor showed great professionalism and presented the information I needed about the car in a well-presented manner. He was polite, patient, and kept his professionalism while discussing prices and features of the car.

I rate the dealership 'average' as I think there are better out there, but think that overall the used car buying business is dismal, especially if you're female. Bought a certified pre-owned car here as it was the make/model I wanted and I needed a car, but overall, I will not be going back. Feedback: - I mentioned I'd been to another Honda dealership to look at used cars and immediately the sales person started badmouthing them. Really? Talk nice about yourself - don't trash others to make yourself look good. - When negotiations started on pricing the manager came out and spoke exclusivly to my male friend who'd came along just on a spur of the moment thing. He kept trying to direct things back to me, highly embarrassed, but they kept asking him his thoughts. Hello! women buy cars! - When I made my decision and went back to buy the car the next day, it was about an hour before closing. My immediate reception were complaints that I'd left it until late in the day to buy a car. Granted, another person arrived the same time I did, but there seemed to be a full staff there to help out. - There were paint chips on the front of the car and the sales person said they'd buff it and clear it up some - in fact it was simply ran through the carwash. Left kind of a 'tell me anything to sell the car' taste in my mouth. - The sales person was telling me how reliable Hondas are (they are, its true) but then, as things were getting on in the day, he took over some of the financial paperwork and started telling me all the things that can go wrong and that I should buy the extended warranty. Another 'tell me anything to sell the car' moment. - The photocopies I was given of the financials (I paid cash) were horrible copies - there is a line and then a blank space running down all of the documents right where the 'total' column is. The copies were given to me loose in a binder and out of order - like they were dropped on the floor and then shoved back in the binder and were dispersed with blank pages (well, apart from those black lines). - After completing the sale I walked over to pick up the car and the sales person said he found the remote starter and wasn't I so happy as this was worth $600! it came with no instructions and he said he couldn't work it either. This leads me to... - There was no manual with the car. This was an issue as, with all of the 'bells and whistles' in cars with computers, I found it hard to program the garage door opener, get the remote locks to work on all doors etc., etc. just the basics you need to do the night you get the car home. I e-mailed and was told they had one and I could drive (45 mins each way) to get it. I needed it, so the next evening was spent driving back and for the to pick it up. Sales person wasn't there and the guy I spoke to was 'well, this looks like it, so here you go' service level. After spending over $20k the day before, I expected an apology for not dropping it in the car. I ended off downloading the one for the remote starter, as they didn't have one for that. - The car came with satellite radio and, as it was a certified pre-owned car, a free trial was listed on the sales material. It didn't activate that week so e-mailed the dealer and asked if there was anything I had to do. He said I had to call the provider and ask for a free trial. Before I got around to this I got something in the mail from Sirius XM stating my free trial had started and was automatic. This would have been good to know as I took a long trip in the car the weekend before and ended off streaming music. - A week after I bought the car the trim on the drivers door (those dealer-instlalled edges to the doors) started to come off and started catching on the passenger door behind. I e-mailed the sales person and asked about this. He sent a curt e-mail about this being 'wear and tear' and not covered under any warranty. I took it to a local body shop (shout out to Zamoras) and the guy there repaired it in 10 mins FREE OF CHARGE with tape and touch-up paint saying 'I'm so sorry, thats the best we can do, its a dealer only part'. It would have been great if Criswell had said 'bring it up and we'll take a look', as I wasn't looking forward to shelling out more money to prevent issues down the line so soon. As it is, I am going to have to go to another dealer (Hersons probably) to get this replaced. Overall - not a good experience. I love the car and the price was decent. Process was horrible.

I needed a vehicle for my daughter quickly and within a tight budget. Kerry Hughes has sold me every one of my cars (5) and he connected me with the Kia Forte that we bought at Criswell Honda. The Sales Manager Vince Kerivan could not have been more helpful in getting us a great car for a great price. Also Jim Walker in the finance department was terrific as well.

We purchased our 2016 Honda Odyssey from Criswell Honda, and had a great and easy experience. The staff truly exceeded our expectations. They were professional, attentive, and responsive, from the general manager to the salesperson to the finance manager.We enjoyed working with Kwame Odum, and appreciate the time that he spent with us, going over all of the minivan features. He was very knowledgeable, honest, and easy to trust. We could not be more happy with our experience at Criswell. And we love our new Odyssey! Michael Elkis

Jae Lim was a pleasure to work with. He took the time to explain everything; he is knowledgeable, professional, charming and polite. Will come back

With his (Steve Kwon) assistance I got 2016 Honda Odyssey from Criswell Honda, Germantown. He is really great in making customer feel comportable and explained us what we want to buy pretty well. It was very pleased with him.

I purchased a '16 Honda Civic Turbo at Criswell. While comparing price quotes at multiple dealerships Criswell remained the lowest and the number quoted did not change once I came into the dealership in person to complete the paperwork. My salesperson was Kwame Odum and my Finance person was Jim Walker. Above and beyond their mannerisms and knowledge, I was pleasantly surprised with how each gentlemen was honest and upfront with me. This was truly a pain free experience which left me feeling satisfied. I have already recommended the two gentleman to a number of people with ease.

My experience with this dealer was very nice and the salesman I had was very kind and explained everything to me in regards to my purchase

The team at Criswell Honda was amazing. This was my first car and the whole process was smooth. I had a very pleasant experience with them. I test drove 3 models before I decided and they really helped me get a very good deal for the car I wanted.