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Criswell Honda

(3,171 reviews)
Sales hours: 9:00am to 7:30pm
Service hours: 7:00am to 7:30pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–7:30pm
Tuesday 9:00am–9:00pm 7:00am–7:30pm
Wednesday 9:00am–9:00pm 7:00am–7:30pm
Thursday 9:00am–9:00pm 7:00am–7:30pm
Friday 9:00am–7:30pm 7:00am–7:30pm
Saturday 9:00am–6:00pm 7:00am–6:00pm
Sunday 12:00pm–5:00pm Closed
2016 state dealer award
View 10 awards
2016 state dealer award 2014 state dealer award
2025 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Inventory

See all 24 vehicles from this dealership.

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Reviews

(3,171 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Criswell Honda from DealerRater.

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Very friendly customer service, straight to the point, helps new buyers understand easily and overall was a good experience.

Very friendly customer service, straight to the point, helps new buyers understand easily and overall was a good experience.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're so glad you felt well taken care of by our team! Thank you for choosing Criswell Honda and for sharing your feedback with us. Safe travels ahead!

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Great! Beacause Cindy and other people Try to help for everything like price and car about what is goods everything need to explain! She help very good plus enough time! That is great ! Thank you very much!

Great! Beacause Cindy and other people Try to help for everything like price and car about what is goods everything need to explain! She help very good plus enough time! That is great ! Thank you very much!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Anil, we are so glad Cindy and the rest of the team made your experience a great one. Thank you for choosing Criswell Honda and for your support!

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The very best experience. Cindy and Leslie provided superior service for our new car purchase. Will recommend them to anyone..

The very best experience. Cindy and Leslie provided superior service for our new car purchase. Will recommend them to anyone..

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for recommending Cindy and Leslie! We're so happy to hear that you had a great experience with our team. Congratulations on your new car! -Criswell Honda

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My wife and I came in the other day as first time car buyers and Eric from Criswell made the process easy and comfortable! Walked away with a used car that we love and are excited to keep around for a while.

My wife and I came in the other day as first time car buyers and Eric from Criswell made the process easy and comfortable! Walked away with a used car that we love and are excited to keep around for a while.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your car, and thank you for choosing Criswell Honda! We're glad Eric made your first car buying experience so smooth and comfy. Welcome to the Criswell family, and enjoy the ride!

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Cindy and Aaron were excellent! They listened to my needs and provided updates about my car maintenance at regular intervals. I felt like they cared about me and my car and did not recommend services I didn’t need.

Cindy and Aaron were excellent! They listened to my needs and provided updates about my car maintenance at regular intervals. I felt like they cared about me and my car and did not recommend services I didn’t need.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Shannon, it's awesome to hear Cindy and Aaron took such good care of you. We’re grateful for your business, and we hope to see you again at Criswell Honda. Safe travels!

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Ms Cindy provided exceptional customer service! I was concerned about out of pockets expenses but Cindy gave me advice and solutions to my car issues. I left the dealership reassured that id be taken care of. I will absolutely be buying my next car from Cindy! She is very honest and straightforward and most importantly she has a sense of humor that makes her easy to trust and bond with.

Ms Cindy provided exceptional customer service! I was concerned about out of pockets expenses but Cindy gave me advice and solutions to my car issues. I left the dealership reassured that id be taken care of. I will absolutely be buying my next car from Cindy! She is very honest and straightforward and most importantly she has a sense of humor that makes her easy to trust and bond with.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Jazmine, thank you for sharing your positive feedback about Cindy! We're happy to hear she made you feel comfortable and informed at Criswell Honda. See you next time!

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Cindy was great, very upfront and honest. I would recommend her to any person looking to purchase a car.

Cindy was great, very upfront and honest. I would recommend her to any person looking to purchase a car.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Liyah, we are delighted to hear you had a great experience with Cindy! We will pass along your comments to her, and we hope to see you again at Criswell Honda. Safe travels!

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I came to Criswelll Germantown Honda. Cindy was transparent with the prices that i was extremely happy with. I am excited for my new car and my experience was exceptional. I highly recommend Cindy

I came to Criswelll Germantown Honda. Cindy was transparent with the prices that i was extremely happy with. I am excited for my new car and my experience was exceptional. I highly recommend Cindy

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Bonilla, we're so glad Cindy made your experience at Criswell Honda transparent and exceptional! Congratulations on your new car!

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Ms.Cindy helped me with my Warrant coverage and spoke to the Service Manager on my behalf. After being misinformed about my warranty, I was nervous and upset that I had to pay out of pocket, but Cindy helped correct the issue. The customer service Cindy provided was. Amazing. She goes above and beyond for her customers and I highly recommend Cindy from service to sale. She was able to show me new models and I will be purchasing from Cindy when I’m ready to buy! Thank you Cindy for the amazing customer service and solutions to the issues That I was misinformed from service advisor

Ms.Cindy helped me with my Warrant coverage and spoke to the Service Manager on my behalf. After being misinformed about my warranty, I was nervous and upset that I had to pay out of pocket, but Cindy helped correct the issue. The customer service Cindy provided was. Amazing. She goes above and beyond for her customers and I highly recommend Cindy from service to sale. She was able to show me new models and I will be purchasing from Cindy when I’m ready to buy! Thank you Cindy for the amazing customer service and solutions to the issues That I was misinformed from service advisor

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Young! We're happy to hear Cindy provided such helpful and thorough service at Criswell Honda. Thank you for highlighting her dedication and assistance with your warranty, and thank you for choosing our dealership. We look forward to serving you again!

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Cindy helps with my parts for my old car and helped me get new Cr-V. She worked hard to give me great deal. My wife and me are very happy. High customer service and friendly. We recommend to everyone for new car

Cindy helps with my parts for my old car and helped me get new Cr-V. She worked hard to give me great deal. My wife and me are very happy. High customer service and friendly. We recommend to everyone for new car

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Anil, we're glad to hear Cindy could assist you with your old car parts and your new CR-V! Thank you for choosing Criswell Honda and for sharing your recommendation!

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